Not that good. 2years ago, I had an excellent tax preparer, once 2 Ann and Sue retired, I do not like this place. Not a good tax preparer , I do not want to go back. Very low refund compare last 2 year! read more

I saw Audrey Martinez who is at the Santa Barbara and Goleta locations. She was friendly and knowledgeable. My taxes were painless this year with her help. She is there year round not just tax season, I recommend seeing her. read more

Ask about the fee increases before you start!! My 16th year getting taxes done by HR Block. Third at the La Cumbre location. Will never use any location again. Was not informed of a massive increase in fees this year. It has gone up a little over the years, but never this insanely so I didn't even think to ask. Pretty rude not to be told, especially being a long time customer. Left two messages for the manager, 3 weeks now and no call back. Got a voicemail from the tax preparer basically saying "yeah sorry fees went up". I paid $450 last year. $790!! Picture of my receipt and list of forms attached. Tried to get the $40 piece of mind taken off BEFORE I paid the receptionist, here's exactly what she said today "I'm sorry I'm just a receptionist I don't know how to do that." My tax preparer was with another client, she offered to interrupt her, but I just wanted to end this miserable experience. What's $40 when you're already out $800? For taxes that took 1 hour. BS read more

H&R Block - Tax Services Near Me - Goleta, California

I had a bad experience my first time so I went elsewhere. This year I received a coupon for $25 off so I thought to give them another try. They gave me a same day appointment and glad I got scheduled with Becky. Not only was she funny while doing my taxes but super efficient. She was a little late due to her last client but she got me out of there in about 30min. She also caught an error I made on my W2 which would have been a big surprise and cost me a few next year. She went above and beyond for me so I'm giving her the extra star. Hopefully she does my taxes next year. read more

H&R Block - Me & Becky - Tax Services Near Me - Goleta, California

I wanted to do my taxes at no charge because I had a couple years where I didn't work very much and had low income. H&R Block is available for those with low income and I got on their website to sign up. It took me an hour just to get to them and then the website that they use to do your taxes is absolutely ridiculous! In fact it's so difficult to use that nobody ever uses that and then you go into their office and have them prepare it and pay the money! If I could give H&R zero stars I would. read more

Rebecka Hilvers charged me $630 to do my tax return and I am trying to get a hold of her to see if she did it or not. I am unable to get a hold of her. Please advise! read more

H&R Block is great they helped me get everything I needed done right away. Offering quick tax services and friendly customer support this was the best location yet. Still in season Its June and I can still get my previous and current tax information done and up to date. Thank you again and God Bless America. Sincerely, Sebastian Falcon read more

George made this experience great for me. This is my first time filing with H&R Block and if I'm honest, it was almost a perfect experience. Everyone was very friendly and my Tax Pro Chrissy was very helpful over the phone. Only thing that kept this from being 5 stars is when I went in to pick up there were 2 older women (employees) walking around with no masks. Especially didn't appreciate when one walked up to the counter near me without one. read more

Never going back again. Have been going here for years because I don't feel comfortable using a app for my taxes and expect that if I pay a professional to do my taxes I can sleep easy knowing they were done correctly. I have always have been satisfied until this year. This year Mark Hubert did my taxes and seemed extremely incompetent in his work. He told me I was first tax return of the year (immediately making my confidence in him dwindle), instead of having me hit the fill signature button on the electronic pad he ask me if it was ok if he entered my signature on every document (which made me extremely uncomfortable) he continuously got up or talked across the hall to ask questions from his co worker on tax laws and functions of the program he did not understand, he couldn't give me a solid answer as to why my return was $2000 dollars less then the previous year (even though the gentleman who did them last year at the same location showed me a projected growth chart with expected return) and to top it all of he never asked me how I would like to receive my return whether that be via direct deposit or a check in the mail. Oh, and I was never educated on double check or any other offers which I have been educated on in years past. Overall all, extremely disappointing. Even though I have been going here for years I would never recommend H&R Block to anyone ever again. read more

I am a 20 year old college student and this was my first time getting my taxes done. Janie was so amazing and informed me of all of the possible returns that I can have because I am a college student. She was so professional and made sure to break down every cost/fee and didn't move on until I understood what I was getting back. Everyone else at this location was very polite. Please go to this location and go see Janie because she is seriously the best!!!! read more

They made a mistake for my friend AGAIN. This time the mistake resulted in higher taxes by about 3K than what my friend actually owed. I don't recommend H&R Block if you have a Sch A, Schedule C, or Schedule E. Pay a few more bucks to have a CPA prepare your return. read more

I've worked with Gerry at this H&R Block office since 2008. Having a Domestic Partnership makes taxes crazy complicated, but my taxes are prepared professionally and quickly every year. For my 2011 taxes there was an issue with the filings and I received a bill from the IRS for over $700... Gerry suggested an inexpensive "Peace of Mind" policy and because of the complexity of the filings I purchased the coverage. I just received a letter from H&R letting me know that they will pay me every penny of that bill. Before H&R Block I used a professional financial adviser who was so slow that I provided all my tax documents in late January but didn't receive my completed taxes until the day before they were due. read more