Big thanks to Ed for following up immediately and calling me as soon as I needed help. I had…read moreemailed with a concern, and he was all over it within minutes - he had followed up with the roadside assistance dispatch service to get all the details and info and even looked up the place my car was stuck on satellite to get a better picture of my predicament. He listened when I was upset and helped me get the service I needed. He is exactly the reason I will always choose a real-person insurance agent that I can talk to or see anytime and get personalized support. I could not have solved my problem last week with an on-line only provider or random customer service from an 800 number. I am very grateful for Ed and the relationship he has with his clients.

Maryann was extremely rude and was of no help. She basically blamed it on me and said there was…read morenothing they could do to help. If the staff talks to customers this way it says alot about the agent. I would never do business with this agent and this makes me want to leave Allstate completely. Avoid doing any business with this particular agent's office.

Original post: I had been a loyal State Farm customer for about 30 years. Unfortunately, I just…read morehad to cancel all of my policies with them. This past year has been a nightmare dealing with Kaan's office. They made two policy errors that have taken significant effort to try to resolve and one of the errors is ongoing. Up until March, I owned two homes. We built a large detached garage/workshop for one of them. When I called to add coverage for the garage (late Jan), they mistakenly added the coverage to the wrong property. Because it takes so long to get written confirmation of policy changes and their website lags significantly behind, I did not receive written notification of the error for almost a month. When I called to correct the error in early March, they told me it would be fixed. Now, almost 3 months later I am still dealing with the error and being charged for it. I am very concerned the bill will go to collections and impact my credit score. The second error involved windshield glass coverage. I called to add uninsured motorist coverage to both of our cars. While on the phone they sold me on adding windshield coverage, so I agreed to add to both cars. They ended up only adding the windshield coverage to one. Of course it was the uncovered car that ended up with windshield damage and when I called to get it fixed I found out it wasn't actually covered. Please DEMAND immediate written confirmation of any changes you make by phone with their office staff and review your policies VERY carefully. I will also say, I experienced dramatic rate increases over the last few years despite making no claims. I know the industry is hurting, but when I started shopping around because of their poor service, I found out that they were overcharging me, especially for my umbrella coverage. If they don't correct the erroneous bill, I will be making a report to DORA. At this point it is ridiculous that I am still dealing with an error they made 3 months ago. Update: This office is a mess. After 2 months of thinking this billing issue had been fully resolved, I get a mailed bill on July 7th for the policy with the error. However, when I log in to State Farm online it doesn't show any bills due. I called the office and the person who told me she was tracking the problem is no longer with the office and the person I spoke with couldn't even tell me what the bill was for. Kaan never bothered to reach out to me directly, he just had his staff offer a 'sit down'. Be warned. If they screw up your policy, don't expect resolution.

Tim S. was very helpful with setting up new home and auto insurance policies. The quotes I…read morereceived from State Farm had lower premiums with better coverage.

Helped me find a better rate and set up life insurance for less than 20 a month! Also closes later…read morethan the other offices which helps a ton!

extremely dissatisfied with the level of service I received. For one reason or another the rate I…read morewas quoted on my went up three times in a three week period and the rate that I was quoted on my automobile policy went up two times in a three week period. Every time was a problem or a rate jumped up. I was told someone would reach out to me on July 31 to get payment for the homeowner policy that would be effective July 31. I never heard from anyone and that was just another excuse for them to jump the up an additional $10 a month. I was told my policy was going to be effective July 31 so I canceled my homeowner policy effective July 31 and was uncovered until August 4 then they backdate the policy to July 31 so I could pay for coverage that I didn't even have the communication lines with the agent that I worked with at this location were severely broken

Stacia will help you get better coverage, AND save more money…read more She is helpful, friendly, and knowledgeable of the sometimes forgotten items concerning insurance. Stacia will go "10 steps further" to complete your service. She is definitely matched by no other.

Bachus & Shanker,…read more Thank you for everything you did for me. When I gave up on myself, you didn't give up. I felt like we were a real team, always with my best interest in mind! Thank you for the impeccable work, you rock! Molly (TBI survivor)

Bachus & Shanke, are my attorney and Payton my case-manager. I am completely satisfied with the…read morelevel of legal assistance I am receiving from this legal firm. From the beginning of my case I have been kept well informed on what is happening with my case. Infect I just received my 10 month video explaining the process of this next stage I have already referred a friend of mine and would gladly recommend others. Thank you Bachus & Shanker for keeping me well informed on my case. Mercedes Guadalupe

I was impressed with Ms. H W of Burnham Law when I interviewed her. I was confident that I made a…read moresmart decision in choosing a strong supportive attorney. I was wrong. Within the first month, I should have realized that I made a mistake and sought different counsel. It seemed as though Ms. W had too many cases she was working and mine was at the bottom of the list and not important. She seemed to be teaming with my former spouse's attorney to close out the case promptly instead of representing me, and fighting for me She communicated to me in a condescending manner and was dismissive. When her first note to opposing counsel was address "Dear Eliza," well, that didn't sit right with me. I guess I expected a more professional air. We had multiple exchanges where Ms. W said that I said something I did not. Of course that meant more billable hours charged to me for her to reread what I said and realize that she, or her support staff, were reading too quickly and not comprehending what I said. I had to reference my previous emails to show that what she was saying was not what I said. At one point, I thought that Ms. W had recommended several mediators but later discovered that opposing counsel was the one that that made the recommendations. I was concerned and expressed as much. Instead of acknowledging my concern, Ms. W's response: "it feels like you suspect everyone is somehow conspiring against you or your interests." Wouldn't most clients want to know that opposing counsel is leading the way instead of one's own attorney? These situations where a marriage is being "dissolved" is extremely stressful and emotional. Having an attorney that does not demonstrate support, interest, concern, or teamwork, makes it much worse. I will never recommend Ms. H W or Burnham Law to anyone.

from the first interaction with Burnham Law via the intake form and initial phone calls, i felt…read morerespected in my situation and every person from Burnham i communicated with was knowledgeable, professional, responsive, and efficient. the team took the lead in navigating everything in my case, which was a huge relief for me during a tough time in life. thank you!

I called.. they said they are not tax advisor.. i dont understand why they posted on their website…read morestated tac advisor.. the person on phone sound very rude!

Wendy has been our financial advisor for several years now. Always looks out for our best interest…read more Calls me when she thinks there is something that needs adjusting. Very helpful in planning for retirement and making sure we are on track. Glad we are in good hands with Wendy.

I found Greg to be very helpful with my Estate Planning needs. He was clearly knowledgeable and…read morehelped fill in some blanks that I had overlooked. He was low key and very easy to talk to, no pressure at all. I'd happily recommend him for his knowledge and experience.

I was really impressed with the services I received from Greg at Balanced Financial. I asked him…read moreto evaluate the current IRA contract I had which took him a lot of time to research. He then compared it with different Fixed Indexed Annuities (FIA) he had to offer. He did an excellent job of explaining FIAs and ones he recommends for my situation and desire to leave an inheritance for my kids. I didn't find FIAs easy to understand at first so I'm thankful he is a really good teacher! He was very patient since it took me a while to get it. He had some good power point type slides and illustrations that helped a lot. I ended up switching to one of the FIAs he recommended. I now have peace of mind since I have guaranteed income for retirement but still can share any growth with the stock market and be assured I can leave money for my kids!