I own a small business in Dothan, AL, and have used Hancock for all our accounting needs since we…read morefirst started the business a little more than twenty years ago. When a business such as Hancock does a good job at a reasonable cost they have many customers, and when that business has many customers there are bound to be some delays. Whenever we were faced with a delay we were notified as early as possible and kept informed as to what to expect next. We receive very good service from Suzanne and her crew, and highly recommend them to all.

If I could give this business a zero I would have. I was new to the area and picked up her card at…read morethe Enterprise Welcome Center...big mistake. I made an appointment with her in February​ and I pretty much had all my stuff together on a spreadsheet​. I have always been pretty organized. When I went to my appointment it was just to drop off the paperwork. She told me she would call me when it was done. I received​ a call from the accountant close to the tax deadline and was informed I was going to owe the IRS over $17,000. I knew I may have to owe some but was shocked when I heard that amount. I paid part of it and was told the number may change after she completed my returns. The next call was for an extension, and then​ after that,​ it went downhill​ fast. Every time​ I tried to call on the status of my returns the accountant was either attending training​ or with her sick mother. I did not get my returns done until the middle of September! I had to pay a late fee and a penalty. I have never in all the 40+ years of filing my income taxes have been late, filed an extension, etc. This accountant is incompetent and appeared to​ be overwhelmed​ by my tax questions. I had sold a lot of property and it should not have been complicated​ because I had all the paperwork. In addition, she was not upfront when it came to her fees. I would avoid this business​ at all cost!

The best CPA firm I have gone to. Steven Smith CPA and Penny Gordon has helped me so much. The…read moreIRS has billed me $30K and I was in tears. These people have worked tirelessly helping me correct this nightmare. I cannot tell you how grateful I am!

From the owner: Don't hesitate to call Brunson, Wilkerson, Bowden and Associates, P.C. in Enterprise, AL. We are…read morecommitted to your satisfaction. Call us today.

Beware they do NOT send your taxes the day you file them as most places do (or how it would be…read morefiled if you e-filed yourself). They wait until they have a certain number. I.e. our taxes were not filed for nearly 2 weeks after we completed them. This came to us as quite a negative surprise. Oddly, our taxes were received by the IRS the day we called to find out why we couldn't see anything on the IRS's website. They are also twice the price of our normal accountant, who was unavailable this year. We also did not have the good fortune to have Ellen do our taxes. (She is very positive, personable and explains things and the reason for not leaving less stars.) We instead had a lady that treated us like an inconvenience from the moment we walked through the door. Hopefully this experience isn't the norm for everyone but I can only write based on our experience.

If I could give them a 0 star, I would…read more We sent Ellen all the info needed to get our taxes done. We provided specific information on how we wanted to file (married filing separately). I called so many times to get an update and she never answered the phone. My husband finally got a hold of her and she called back but I was in labor at the time. She told him that she would send all the paperwork to us including the information regarding a repayment plan for the IRS. This was on April 18th. We didn't hear anything for a few weeks so I began calling again and she still didn't answer the phone. My sister went up to her office several times and it was closed. I finally did get in touch with her in June and she told me she would look at everything. I looked up on the IRS website to see if our taxes have been filed because Ellen told us that it hadn't been done yet. We received a bill in the mail from the IRS telling us how much we owed, which we knew we owed and that's fine... But the fact that we had a bill from the IRS proved that our taxes were filed but we were told they were not. When I told Ellen about this she told me she would look at it and see how she could help and figure it out. I found out that they actually filed jointly instead of separately like I had asked. So with all this I contacted somebody else to try and amend the filing and change it to separately. This cost me another $350 with this person. Again, Ellen wouldn't send our documents to us even though I hadn't signed anything. My sister went back to her office and she refused to give her the paperwork but said she would email it to us. I finally got the paperwork and she told me that nothing was wrong on it but there was definitely something wrong on it. It was not filed how I wanted it to be filed. Because of this, we now have a student loan payment of over $700 because filing jointly makes it more expensive. I asked the other tax person here if we could amend it and she told me that the IRS told her that since our taxes were filed past the deadline that we would owe up to $10,000 in penalties. We looked at the filing and Ellen had filed it on June 5th. We gave her all the paperwork before the deadline and it was still filed late. When she was confronted about this, she blamed her assistant. It's absolutely awful... We have a newborn daughter and we don't know how we're going to afford the student loan bill. All of this is because our taxes were filed incorrectly.