I went to the Eagan office to have my taxes done this year and was very unhappy with the result. My consultant never advised me of the cost of doing my taxes - even when we went to the register at the end, the total was never said out loud. I swiped my card and only upon receiving the receipt to sign did I learn that I was being charged over $300. I was at this location with someone having his taxes done at the same time. His charge was $80. I realize that no one's taxes are exactly the same, but I would never have agreed to pay 4x the basic cost had I known at the beginning of the visit that that was the price. On top of this, I felt that my consultant was not particularly confident or accurate - the system corrected her more than once and she had to go back to make changes. When she told me that I would not be getting a tax refund but in fact owed a large and unexpected amount to the government, she was not informative about why, nor was she compassionate when she delivered the news. I was very disappointed in the entire visit and came back to speak to the manager a few days later, who told me that she was not able to refund any of my money or do anything to help except contact the district manager. I have not heard anything from her since. I will not be going back to H&R Block. read more