I have used Arena & Harrison CPA's, Inc for the last 4 years for my tax return. Matt Ganz has done…read moremy taxes. He is so professional, kind, a wealth of knowledge. My taxes are a little tricky but are always completed in a timely manner. The staff is friendly as well. I'm so grateful for this CPA firm.

Beware! I passed…read moreover my tax documents to a Nick Arena (a CPA at Arena & Harrison) on 1/20/18, as soon as I received the necessary files from my employer. Although Nick said that he was free all of February it somehow took him until early March to finally mail me my prepared return (he offered to mail it since their office is 30 minutes away). Upon receiving the return I was asked to send it back because the CPA realized he could add another deduction - this was to be sent back at my expense. Upon reviewing the return I also noted multiple questions and concerns around various parts of the return, including that my student loan interest wasn't included. I mailed the return back on 3/7 and also followed up via email. There was no response via email or phone and finally A MONTH LATER, 4/2, I received the return via mail (extremely close to the tax deadline). When I opened the return NONE of the changes that I requested were made and no one reached out to me prior to mailing the return again to answer my questions, explain why changes wouldn't be made or to notify me that the original reason for sending back, the new deduction, wasn't going to be applied. Once again, I called multiple times and was finally contacted by the receptionist who informed me that the CPA didn't agree with my changes and the return was "accurate" from their standpoint. The accuracy of the return was extremely important because the CPA was saying that I owed thousands of dollars- clearly I wasn't ok with filing it with no context to the lack of changes and I felt unsure that the work was reliable. At this point I had signed nothing and paid nothing. So I sent the return back to the CPA (with USPS tracking) with a note letting them know that I was dissatisfied with their services and would be using a different CPA's services. I clearly didn't use Arena & Harrison's prepared files because I paid another professional CPA firm to file for me. The new CPA was able to do the return within 2 days and with a MUCH lower amount owed on my taxes. Now I've started to receive "past due" bills from Arena & Harrison. I called on 7/14 to let them know that I was confused as to why I was being billed because I did not end up filing with them and returned their files. The receptionist relayed that the firm partner told her "because they did work I am responsible for paying them". I asked for the partner to call me back directly and haven't heard back. (Once again, poor follow through.) I then filed a complaint with the Better Business Bureau and Arena & Harrison responded unprofessionally. They spent their time trying to make it sound like I was hard to work with (AKA-I was the root of the problem) and used up a large amount of "professional hours". They stated that the reason it took them so long to complete by return was because I kept emailing them new documents to use for my taxes - that is completely inaccurate. I met with Nick Arena on 1/30 and also hopped on the phone with him to make sure that he had what he needed. Luckily I saved all of the emails between us and can say with confidence that not only did I make things easy and provide everything upfront, but I was also very quick to respond if/when Nick reached out to me. I can also see looking through that threads that a LARGE portion of our email correspondences were of me following up asking for a status updates because the CPA was bad at following up or responding at all. My advice is to go elsewhere. I wish I would have done this myself. Arena & Harrison not only has communication/ follow through issues but they also have a clear lack of professionalism. I am shocked that they took the time to respond to my BBB complaint to make ME look bad as opposed to trying to rectify the issue. What they probably don't realize is that anyone reading that on BBB is going to take it as a red flag that they are unprofessional and have no accountability.

quality, and fast services. They go behond to help their customers. They focus on your needs.read more

Joe was so kind and helpful with some very specific multi-state tax questions. Highly recommend if…read moreyou'd like a personal touch and not a large corporation who doesn't really pay attention to your individual needs!

Brad has been our tax guy/ Friend for more years than I can count. He does an amazing job at a fair…read moreprice and always in a timely manner. We have referred many people to him and all are very satisfied. Great job HM financial/Brad.

BBI ACCOUNTING offer services to commercial clients and individuals for more than just tax returns…read more I find the contact in the office for any question gets me an immediate factual response. When I found them, BBI accounting, I honestly didn't know how I would feel about services or treatment that they would offer me. I am very very pleased, and I have recommended them too many friends and family that are both individuals and that are entrepreneurial seeking accounting supports. https://bbiaccounting.com/

I've been coming to Jerry for my taxes for at least 5 years, maybe longer. I think he does a…read morewonderful job and he is always extending his hours, even to the weekends, when tax season gets hot and heavy. He's got your best interest in mind and will help get you through April 15th!

Great friendly service fast reply for all my questions I was very happy with my refund and my…read moreexperience

The store at Hall Rd has been moved to Murray hill and W. Broad .... Went in to get my tax return…read moreof 2017 computers not printing . The young lady had all my info and said to return the next morning . I did so , got no greeting sat a while , could hear everything being said . I chimed in with a statement . The Tax employer got irate with me told me to "Shut Up " and get out to come back at 1 pm when her supervisor would help me ... I returned at 1 pm no supervisor . I in turn apologized for earlier she just started yelling at me telling me that I was lucky she did not call the sheriff!! I asked her for my form I came in for last night ,Said she would not help me to sit there and be quiet wait for the supervisor ... She finally came in about 1:15 me being polite asked if she could help me she said give her a minute . No problem ... I finally got the paper I needed in my hand . Then I said I wanted to complain about that woman back there . Whoa she came rushing up to the front counter yelling and hollering at me not letting her supervisor or me talk like the adults we are . Any way I left with what I went in for and with threats still being made to call the sheriff on me . In the long run I could have called the sheriff , I felt threatened for my life , I will never use that service again !! Very poor customer service . Threatened

From the owner: Exceptional customer service is our top priority. Liberty Tax Service has been creating happy…read morecustomers since 1997. We offer fast, friendly tax preparation with an accuracy guarantee.

4.0 Stars Location…read moreOverview: This staffing agency is located in Hilliard-Rome Rd in the WestPointe Plaza next to the AMC Theater and BMV. It is a little small, especially when you first walk in, the seating area is on top of the front door so you pretty much walk into people waiting to be seen - as well as onsite drug testing is done in the bath/breakroom area where it feels a little unsanitary for employees to get their food/coffee and someone bringing out a cup of pee to put in the same area. Customer Service: The staff here was amazing! I have never used a staffing agency before, and quite honestly I was not sure how any of it worked. The girls here gave me tons of insight on how employment works and what they do for clients. They answered all questions that I had. Quality/Quantity: The quality of the service was great and thankfully because of them I found employment after justing moving here about a month ago. The quantity of positions was limited at the time I went in but they did explain to me that it changes everyday. Side Notes: Need assistance looking for a job check them out!

From the owner: We take time to understand potential employees helping us recruit the right people. Understanding…read moreour clients enables us to find smart solutions for them and inspires us to deliver extra-mile service. We specialize in high level general staffing, skill trade manufacturing, technical staff-computer programming for industrial work, and clerical-professional, large account management, on-site management and product management.