Our tax return preparer wasn't very pleasant, setting the tone of our appointment with low expectations. At the end, as he's going over our numbers, he makes a comment which determines our decision to go elsewhere. Tax guy says: " After going over the following information, price $360... would you like to proceed and complete or not? If not you wasted my time..." Us: " shessshhhh.... With the last comment sir, no thank you! " read more

Terrible experience last year with Catherine. I have pretty basic taxes. She looked confused the entire appointment and kept looking frustrated because "things weren't adding up." She also cannot use her computer. She kept saying the "system" wasn't working correctly. She ended up filing my taxes incorrectly and called me several days later and left a voicemail with no information other than "call me back, this is regarding your taxes." I tried to call her back and left several voicemails over a week and she NEVER followed up. I ended up having to drive to the office to find her, only for her to loudly announce in front of others in the lobby "you need to make another appointment. Your taxes are wrong and you owe $2000+ instead of the refund you thought you would get." So you filed my taxes INCORRECTLY and did not think this was important enough to follow up beyond one voicemail? What would you have done if I didn't show up at the office? So I make another appointment with her, same issues - no idea how to use her computer and blaming it on the system. She ended up submitting my revised taxes THREE TIMES because she kept clicking "confirm" and the IRS withdrew over $6000 from my account. When I called their office to ask, she had the audacity to tell me "if you didn't pay right away and set it to pay on tax day, we could have withdrawn it but since you insisted on paying the day we submitted you will have to wait for them to return it to you in 16 weeks" like it was MY fault that this happened. Oh and she also printed my tax forms and left them sitting in the shared office printer and never grabbed them until I reminded her on my way out. With all of my personal information just laid out. The manager was lovely and ended up refunding me the price I paid for them to do my taxes but MY GOD don't let Catherine do your taxes. Absolutely clueless read more

We don't mind traveling to have our tax return done by "Jun" Monico Cunanan! He is incredibly knowledgeable, professional, and always goes above and beyond to help. His expertise gives us confidence that our taxes are handled accurately and efficiently. We highly recommend him to anyone looking for a reliable and trustworthy tax professional! read more

If you need taxes done and for it to be a smooth and worry free process, please come here BUT don't just come here, I would highly highly suggest/recommend you to work with Monico Cunanan! He's been taking care of my entire family's taxes for 10+ years and now that I'm married, he takes care of everyone from my wife's side as well! We all live throughout the bay and up to Sacramento but we are willing to work with him only because we know he will take the absolute best care of us and all we have to do is give him our files and he'll take care of the rest for us! He makes one of the most stressful times of the year turn into one of the most delightful times with how amazingly smooth and easy it is to file taxes. He'll use all of his years of knowledge and expertise to make sure he can get you the best refund legally possible!! Please, do yourselves a favor, come see him and get more money than you probably would've doing taxes yourself. read more

The office and the CPA I was assigned are great, but their website is a hot mess. I came across numerous verifiable bugs that caused endless problems in attempting to file. As an example, if you upload a .txt file (which they claim to support) they silently delete everything after the first page. I happened to notice that some items were missing when I reviewed my return, and the CPA had no idea what I was talking about - so I checked the file that I had uploaded and after multiple tests discovered that their website does this silent deletion of the information you are uploading. If I hadn't noticed the effect of this bug in my reviewal of the return, I would have lost thousands of dollars. So - the office is great, but because their software is such garbage, you need to manually review everything, which somewhat defeats the point of trusting someone to do your taxes. read more

Unfortunately I dislike giving bad reviews but the tax advisor Tessie Tugade, never showed up. I waited for 24 minutes. Additionally, nobody was tending the front desk or answering the phones. People kept coming in, waiting, leaving. During times of Covid, they should at least, consider that people have to take time out of their days to drive to a location and meet. I do not recommend this location. I have done my taxes with H&R for years, but at a different location. I decided on this one because it was closer to my house than my office but I still had to drive far and interrupt my day to get there. read more

hey everybody, jeanettte lam now works at the Colma offices. avoid becoming her client, she will do a horrible job on ur papers. thought I dodged her switching offices but to my amazement she was here. read more

I decided to try H&R instead of filing myself and it was definitely a bad idea. I had Patrocenia and she charged me over $300 and couldn't break down why I was charged so much when I asked. I scheduled an appointment and I had to wait because she mistook another person that was there as her next appointment WITHOUT confirming by name and ignored me even though that other person told her she didn't have an appointment yet she decided to help her anyway and never asked if I was her appointment. Another worker had to tell her twice or 3 times that I was her next appointment. She was NOT HELPFUL at all, also really bad at explaining things in general when I asked whether I should itemize certain things or not/ what would be more beneficial to me. Lesson learned, never coming back. If I could give 0 stars I would. My sibling and friends who also go to H&R but not this location were shocked when I told them how much I was charged and how bad the experience was. The people who helped them were way more helpful and they charged way less. read more

Dennis has made filing taxes for me so much easier! He's great. Filing taxes used to be so stressful for me because I used to have one of my family members help me and it was not a good experience. Let's just say, I used to hate tax time. Now, I don't mind it at all. Dennis is extremely knowledgeable and answers any little question I have and believe me I have plenty. H&R Block is pretty pricey - it cost me over $400 to get my taxes processed this year but it was worth every penny because it was a stress free experience. My tax filing charge was double this year because I had so many different types of paperwork he had to take care of. This year, Dennie even called me weeks before the tax filing deadline and asked me if I wanted to make an appointment. I was a procrastinator and scheduled my meeting on April 15h and Dennis finished my taxes in time. It's pricey but they're very helpful! Ask for Dennis. Definitely recommend and I will see them next year. read more

I had a really wonderful experience here. Every office person I spoke to by phone or in person was super helpful and kind. The price to do my taxes here was just a small fraction (about 1/4) of what a highly-rated independent tax preparer was going to charge me. My H&R Block tax professional was knowledgeable, professional, a great communicator, and while sorting through my seemingly-complicated paperwork with ease, rescued me from paying a huge amount in taxes that an independent tax preparer thought I owed. The covid protocol here currently is quite good, with privacy dividers between desks and with clear plastic dividers between tax person and customer. As an added plus, the location is easy to get to and parking is way easier than up in San Francisco. Tip: I've had mixed experiences with H&R Block tax professionals at various locations throughout the years -- I think it may be hit or miss in general, so it may be good to ask the staff which tax professional best suits your needs. One nice thing about H&R Block is that four months of the year, you can always phone them or schedule a phone/video/in-person appointment (it's pretty easy online or by phone), so you know you won't be "left in the lurch" at tax time by someone who is too busy to return your calls. read more

Dennis M.; he's amazing! He'll answer all of your questions and is easy to talk to. We extremely recommend him. Great guy!!

I hate to give a one star but, I'm going to agree with Yelper Jasmine's review. I too had my taxes last year filed with CATHERINE GO, and it was not a pleasant experience. I even saved her business card to remember to yelp this. My previous tax person was at the Westlake H&R Block, that my family loved and has been filing our taxes forever had moved out of the state unfortunately. So I thought I would take a chance at Colma. I cannot believe how unprofessional this lady is, she insinuated that I was trying to get over claiming my dependent and my paperwork was incorrect. Seriously? I even told her that the HR folks at my employer had reviewed it and were the ones that confirmed it! I can't believe I paid H&R Block to conduct unprofessional rude service? Not a good experience at all. I was so upset that my face was red and shaking! ***DO NOT FILE YOUR TAXES WITH CATHERINE GO! NO GO!!*** read more

Terrible that they schedule me for 8am appointment but they don't open until 9am. Can I leave no star? Its friggin cold outside

1. Linda Marshall is incompetent and I have proof 2. Female manager fails/refuses to admit their fault despite my proof Linda advised and did the filing for my ex-wife's tax return. She completely FAILED to meet the requirements of "The custodial parent signs a written declaration." This is mandatory in order to claim dependents as a noncustodial parent. As a result, I have to amend my return in paper format and my ex-wife also has to spend more money and time to amend her return. Proof: http://www.irs.gov/publications/p17/ch03.html#en_US_2014_publink1000170864 "However, the child will be treated as the qualifying child of the noncustodial parent if all four of the following statements are true: 4. The custodial parent signs a written declaration, discussed later, that he or she will not claim the child as a dependent for the year, and the noncustodial parent attaches this written declaration to his or her return" To be sure, I answered IRS' questions through their ITA and it confirms I am correct. read more

I would not use this service again- ewww.. WTF. I made my appointment on their website for Linda Marshall, because I read her profile and thought, I'd go with her. So i showed up for my appointment, and she was on VACATION! uhhh.. .OK. So they set me up with this other guy- he was the most unfriendly, dead beat, no desire to want to be there man. I kinda felt bad for him. He did not want to interact or answer to any of my questions. So.. I would have to say.. sorry H&R Block.. this person really push away business..... even for the FREE 2nd look deal. YIKES read more

its ok. I gotta start learning how to do my own taxes to save me the almost $200 they charge to do the taxes.

October 15 deadline right around the corner, and today is 10/9.... I really don't want to wait any longer, need get this done today. Thankfully HR Block was actually open extended hours due to the looming deadline! I forgot a few bits of info so I had to head home once, but Cynthia was awesome and walked me through the process..... Thank you! She even gave me tips on things that i would be able to use as deductions in the future. And I await a nice refund in the next few weeks. Hawaii vacation fund!! read more

Dennis Meixner, my H&R Block tax professional, does an excellent job and he's a great guy! I look forward to my visit with Dennis every year. The front desk person always greets me with a smile and a sunny disposition, and also offers me refreshments before I sit down. Great people, excellent service. I am very happy at H&R Block and recommend them highly! read more

Last year's taxes work pretty complex for me so I decided to utilize H&R Block services. I brought the accountant all the information that I have and she was able to get me an additional $600 tax credit. I still had to pay but I had to pay about $1000 less than I thought I had to. I got the peace of mind guarantee so hopefully I'll have peace of mind read more

I will never use H&R block ever again after CATHERINE GO. messed up on my tax return. Didn't put my sons CORRECT name on my taxes which made it appear that I was trying to claim someone who isn't my son. It took them over a month or 2 to get declined to tell me the issue which I had to call multiple of phone numbers to figure out why. Finally found out and gave her a call stating she put the wrong name on my file! She argued back and said no she didn't I told her specifically that I've talked to multiple managers with H&R block and customer service reps and ALL has told me that she put the wrong name. I told her she needs to fix it and rush it. What did she do? She didn't even fix it! She lied saying she did for me to wait another month for it to be declined. I filed my taxes beginning of January. When did I get my tax return money? APRIL. She's lucky I was able to fix it before the deadline or somebody was going to get fired. The ladies at the front desk were able to refund me my 300 that stupid girl charged me for. 300 dollars for her to claim an entirely different person and for me to be investigated. Not worth a damn penny to me. I will be using TURBO TAX for now on. Its a lot cheaper PLUS I get more money back and I can see every single thing that I'm doing and claiming. Do not go to H&R block if you do not want your taxes to be delayed for 4 months. and if you do plan to go, I highly recommend not going to CATHERINE GO. -- AFTER READING SOME REVIEWS IT LOOKS LIKE CATHERINE IS STILL THE SAME. WITH HER ATTITUDE AND HER MISTAKES. IM SURPRISED SHE ISNT FIRED YET FOR ALL THE MISTAKES SHES BEEN DOING ON PEOPLES TAX RETURNS. CAN A MANAGER PLEASE TAKE CARE OF THIS?! read more

This establishment is the best I've been to so far. I've tried other tax preparation firms, however, their discourteous and unprofessional attitude towards my finances kept me from coming back. I highly recommend this H&R Block as the tax pros not only know what they're doing, they're also a mix of Master Tax Advisors, Senior Tax Pros, and Teachers. I've had the opportunity to have my taxes prepared by several of these brilliant minds. read more

Linda Marshall is a treasure. Several years ago, the IRS sent me a letter saying I owed them an ungodly amount of money. I was just days away from celebrating my birthday with an expensive vacation, so I was crushed. (Hmm, is the IRS on Yelp?) I figured there was a mistake in the previous year's tax prep, so I went to the closest off-season H&R Block I could find. Thank goodness it was at Serramonte, where I met a very friendly and attentive Linda Marshall. Before Linda meticulously evaluated my previous year's forms, she insisted I enjoy my vacation and assured me everything would be ok. Just minutes after I arrived at my hotel, I got a call from Linda saying she found the errors and the corrections would be free of charge. Linda saved me a ton of money, and my vacation. H&R Block is hit or miss - they messed up my forms in the first place - but Linda makes the Serramonte branch a consistently exceptional experience. Linda sets the bar for customer service in any field. read more

Great people! Richard M. is the best Tax Advisor. He was patient and helped work out a real mess with the IRS. The result - instead of owing +$20k ended up getting money back! read more

My wife and I knew we would be paying taxes and they gave us an appointment with Pat. She tallied the numbers and said, we owned $10,600. We weren't expecting that much and she made us feel like it was a privilege to pay the gov't so they can take care of us?! She was having trouble with 1 line the computer didn't accept. Pat told us to come back. We came back a few days and Pat was busy. But, Linda heard Pat did our numbers and Linda redid all our taxes. We only owed $4,300. -So, if you want the gov't to take care of you, go to Pat. -If you want money back, so you can take care of you, go to Linda. read more

Make an appointment with Dennis Miexner... the BEST tax professional there is. Dennis has been doing my taxes now for two years and makes the process of filing taxes easy and informative. He is able to answer any question that I have and is very efficient with the tax prep software! read more

This experience was terrible. When I called and explained my taxes they offered a tax specialist and service. I made the appointment and showed up. Instead they went from $120 to charging me $300+ saying my taxes were "more complicated" and used exactly the information I provided for less time! Even though my taxes took no more time or effort, they charged me $350 and I had to ask my tax guy about certain breaks etc I'd heard of. He literally did nothing for me but charge me extra. I did not get any break or any refund and ended up owing. Dennis spent very little time with me and did not at all help me with any breaks. The little breaks I received I had to suggest. What in the heck? If I had not left it to the last minute, I would have laughed myself out of there. They make their business on this time of year while either knowing nothing or caring nothing about it! I ended up wasting money to pay more taxes! They were pompous and unhelpful. Dennis was rude like he knew it all but achieved nothing for me in my return. Honestly, worst money I have ever spent. I could have done my own taxes through an online service for free and would have ended up owing the same. Dennis was super rude at first until he decided to blaze thru the process without asking a single question or offering insight into any kind of return. I got way more money back doing my own returning turbo tax (free) last time & was very. Horrifying waste of money and time. Never again. Ashamed they claim a business where one can save money. read more

I've been doing business tax return with HR, I gotta say I'm happy. They took care me really fast & professional. Special thanks to Guillermo and Many business team, Japanese restaurant bar read more

H&R Block - Tax Services Near Me - Colma, California

This review will be updated UNTIL my 2013 tax return has been amended and fixed!!! I will not name the tax preparer as this individual has been really nice to me, but a mistake on their part has caused me panic attacks and anxiety..I am no tax professional, I go to these folks and rely on them to work on my taxes, even if paying 300$ for the work..the "piece of mind" which they backed and I paid for hasn't given me piece of mind yet as I am constantly being harassed by STATE and FEDERAL!! I have an appt tomorrow and this review will be updated as my problem gets fixed..I even have another attorney told me to have them amend my 2013 state and federal.. H&R Block!!! help!!!!! read more

I took the advice of other yelpers by going to see Linda Marshall. There are no words to describe how much of a kind and caring person she is. She is simply wonderful and highly knowledgeable. I will definitely be coming back to her as my go-to tax advisor in the future. It is a great feeling to know that there are still good people, like Linda Marshall, in this world. Thank you, Linda. read more

DO NOT GO TO KATHERINE GO! my girl friend did a mistake on her taxes, so she had to owe money no biggie, but Katherine miss roll your eyes giving me attitude which in fact, I was not the customer filing my taxes I was asking her questions on why my girl friend had to owe. Keep in mind I was not rude to her at all, until she made fun of my girl friend and said "are you going to have your parents help you pay for that?" By far thee most crucial and rude service I've had and I've been going to this place for 4 years. read more

Linda Marshall is the best, friendliest tax person i've ever met. ask for her ..unlike most people - I HATE doing TAXES and I can't even describe how much i despise even thinking about this 'april time of year' .. Linda 100% takes the pain away and works SO hard to make the experience non-hideous. i actually enjoy seeing her each year! I don't know what i will do if she ever leaves H & R block or town. I live in SF but i go to this place for her. Highly Recommended for those afraid of math and tax meanies who make you feel dumb. :/ Linda is your 1040 mama! :) read more

Go to Marina! She's the best. I got my maximum return and it was so painless and quick. I'm just disgusted at their prices. I had to pay $450 for a w-2 and a 1099. read more

I'd give H&R Block a fiver, but you guys were quite expensive to prep my taxes this year, however ya'll are awesome. Well, Linda Marshall is awesome. She prepped my taxes last year and decided to make her my go to person during tax season. She's very friendly, and double checks what she does. If she is unsure of something she will get back up help to ensure they are filling out the right stuff. What I like about her is her honest input on what she things would be best when making certain decisions. I can't say how much I will be getting in return this year, but if you do have something more complicated than a 1040EZ, be prepared to pay a hefty price. For me, it is something that I do not mind paying since I am quite illiterate when it comes to these things, and I need someone to thoroughly explain it like as if they're teaching a 2nd grader how to understand these things. I do recommend asking questions so you do know what they're doing for you, and you can keep track that things are going as they are supposed to. File early and don't stress over the deadline. Just do your part, go in, bring your paper work, review, pay, and wait for your refund (if you do get a refund). read more

The receptionist is rude. She stays on the phone even though there was a line of people waiting to be checked in. Then there was a man asking if we were helped. Obviously if we were standing by the entrance we weren't. I was first in line but he help the person behind me. That was very unprofessional behavior. He was an older man tall and heavy set. His dress and demeanor was unprofessional for any office environment. He was wearing his dress shirt untucked as if he was at home. read more

If there is a lower rating than one star, they deserve it. H&R Block advertises extensively about how they will find you the refund because you deserve all the money you earned.....so being an idiot, I decided to go and try them and abandon my usual Turbo Tax. BIG MISTAKE!!!!!!!!!!!!!!!!!! They quoted me about $102 and when it was time to pay, that estimate more than doubled to $218. When we asked, he said, nothing I can do about it since it was set by the IRS. REALLY?????? So we pointed to their "price list" and asked him where it was posted. He first pointed to 1040A...then realized the posted price did not add to what we were being charged. Then he said, oh you had to file the next one down...the more expensive one 1040 complicated (full itemization). So we asked, but you did not do any itemization----no house, no business, no school expense, etc. Oh ok Ill give you a $50 discount. REALLY????? H & R Block --- you lost a customer and I promise you I will make it my hobby to make sure no one else gives you business. H= Huge & R=Ripoff BLOCK=Block head tax "professionals". Don't make the same mistake I made....I got more refund last year using Turbo Tax....with Single 1 all year, than H&R Block's mickey mouse preparation with Single Zero all year. Go figure! (This is for your Tanforan Mall Office since they list you as the year round office) read more

I walked in with a fairly simple problem that I could not solve. Without an appointment, Dennis Miexner took my information and solved it in 24 hours. He had great follow up and superb customer service. I may just ditch Turbo Tax next year and have Dennis do my taxes! Thank you Dennis and H&R Block for making my life a bit easier! read more

Daniel Mourgos usually works out of the San Mateo office but can sometimes be found at the Serramonte office in Colma. I was lucky enough to find him last year. He helped us with our taxes last year and this year. He is professional, kind, patient, extremely good at his job, and has a sense of humor. I would recommend his services to anyone who needs a little help with their taxes, especially if they are feeling nervous. His help was worth every penny of the H&R Block fee and then some. read more

I have always gotten money back from my taxes. I went here because I didn't have a printer or the software to do my taxes and thought this would save some time. It didn't. CHARITY FULLER asked me to confirm things 4 or 5 times before finally clicking accept. When it turned out I owed almost 200 bucks ON TOP of the 80 bucks I owed her, I said the F word under my breath. When after I told her I was late for work she CONTINUED to ask me the same questions 4 times over. On the 5th time of asking if I wanted the check deposited today I said F, yes, for the 5th time yes. And charity got up and said she wasn't going to work if I kept cursing. Next time I will buy turbo tax and will probably get an actual refund. Charity didn't seem to know the difference between having two jobs at once, and switching jobs mid year. She was also 10 minutes late to our appointment. HR BLOCK itself was also horrible. The secretary was loud and talked through my entire session. I followed charity to this office from the old HR block and will not be returning next year. read more