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    H&R Block

    3.0 (3 reviews)
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    Updated 3 weeks ago

    Services - H&R Block

    Accountants

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

    2 More Services

    Audit and conflict resolution support

    Tax planning

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    The Balance Sheet

    The Balance Sheet

    (9 reviews)

    Westside

    I waited until the dust settled and all my refunds came in before I posted this review. My taxes…read morewere a mess after moving from Wisconsin to New Mexico in March of 2020. I had my own business, taxes to file in two states, an inheritance and zero confidence in my ability to navigate TurboTax and feel I had filed correctly. After a year and a half of anxiety and extensions, extensions, extensions, I started my search for a pro. Yelp* led me to some pros. I found that the rates were pretty similar across the board and a few of them reached out with more information or follow-up questions. Ultimately, I decided to go with Kevin and The Balance Sheet for these reasons: 1. he got clarity about my needs before I met with him 2. he offered suggestions for how I might interpret other pro's approaches to my situation 3. he offered a hassle-free exchange of information instead of a barrage of games and gimmicks to get me into his office Working with Kevin was seriously a delight. He was creative, tenacious, thorough, and committed to getting my two years of taxes filed correctly and yielding the highest refund possible for me. From the first inquiry to the latest refund that was deposited in my checking account, I am so grateful to have trusted my tax mess to Kevin and The Balance Sheet. I highly recommend his services for the most tangled tax conundrum out there. Thanks again, Kevin!

    "You'll probably hear from our older daughter, soon." I think the fact that we said this to Kevin,…read moreas we were walking out the door, attempting to wrap our heads around the amount of money we owed the IRS, probably says it all. We came to this dude because he had a couple of good reviews and he was relatively close to our house, with a mile-high pile of receipts, records and documents from a year where we: - Both changed jobs, one of us twice - Sold a ton of stock - Invested in real estate - Put a kid through college and another through private school Unlike our previous experience with a tax advisor, Kevin didn't treat our time as money. We felt comfortable asking all sorts of questions, he walked us through the various policies and laws he'd investigated, we learned a lot about how we should handle investments moving forward, and he offered to answer any questions we had, throughout the year, whenever. I also noted that Kevin had a humanitarian angle about him, something I don't always register in this industry. We'll keep working with Kevin, and recommend him to you.

    Katrina B Lucero, CPA CCIFP - Katrina B. Lucero, CPA, CCIFP

    Katrina B Lucero, CPA CCIFP

    (5 reviews)

    North Valley/Los Ranchos

    Probably one of the rudest and incompetent people I have ever dealt with. I went to Katrina for a…read moremeeting to see if she could help me with a time sensitive situation I was dealing with, regarding the stock issuance of one of my companies. I talked to a gentleman who was Katrina's assistant at first, and he had no idea what he was talking about because he was new. He recommended I schedule a meeting with Katrina and I did. When I got to her office for the meeting, I sat in her waiting area in a suit for about 30 minuets past our scheduled time (not a good sign, should of walked out right then and there.) After she finally got to me, we basically talked for about an hour about how she couldn't help me. In the end we got nowhere and she recommended me to see an attorney because she "couldn't help me" so I scheduled a meeting with the attorney she recommended. He didn't have an opening for 2 weeks which was pretty inconvenient because this was critically important. Note: She also didn't even want to file my tax returns? When my meeting finally came around, his assistant called me 2 hours before the meeting and canceled. Now we were three days out from some seriously bad stuff that could have happened. So they left me scrambling to find another attorney and CPA as fast as possible which is not easy. This is where it gets really nasty, two and half months later, after never hearing from her again, I get a $475.00 invoice from her... Shocked, I emailed her and said "this has gotta be a mistake? You did nothing, gave me bad information, never contacted me again and recommended me to someone who cancelled on me in one of the most critical times in my businesses history!!" She emailed me back with an extremely rude, sarcastic and stilted response telling me how she thinks she deserves this money for doing nothing and how I'm in the wrong?! It was ridiculous. I explained that her rude email frustrated me to no end and that she is insane for thinking she deserves this money, especially after what she said to me. Plus, originally it was supposed to only be $225.00. (She didn't even deserve that!) All she did was explain how she couldn't help me. She is a typical scam artist. I gave her three chances to apologize for the immature way she handled this situation, how I'm the customer, (she may have even gotten my money if she wasn't so unprofessional and apologized for being so rude.) But she rudely kept arguing with me like a child. And she is still sending me invoices everyday, it's almost weird? If I 'EVER' in a Million Years, dealt with a customer like this, I wouldn't be in business. Do not ever use this office!! Now I have a book keeper, a CPA, and an attorney who have helped me get everything fixed in a timely manner. For the hours they spent actually helping me, they charged me a fifth of what Katrina tried charging me to explain she couldn't do anything for me!! If she doesn't leave me alone, the next step is filing a formal complaint with the BBB, reviews on Yelp, Angie's list and her businesses Facebook page. I never write reviews because I know how detrimental they can be to a business, but if this is how she treats her customers, or people in general, than she does not deserve to be in business!

    This CPA firm is the only firm that we have ever worked with that knew Intel stock option tax…read moreaccounting and rules. We have been utilizing this firm for several years now. Katrina Lucero herself reviewed our returns, quickly identified the problems/errors, and suggested amending several years of tax returns which allowed us to receive refunds of overpaid tax mostly from my stock options being taxed twice, once by my employer and the second time on our erroneously prepared tax retuens. We interviewed several CPAs and tax preparers before Katrina and not a single one caught the issue with our stock options. Katrina is one of the most trustworthy intelligent and hardest working business owners we know. She is professional and reserved but very friendly and nonitimidating. Her strengths are efficiency, accuracy, detail, educating, and fighting hard for clients like us. Ms. Lucero is definitely runs a busy office but that's because she's good at what she does. She has a lot of experience and knowledge. We have personally witnessed her take time for clients who are not scheduled or who call at the busiest times demanding they take her focus away from other clients. She has a strong will but is always pleasant and reserved. Her fees are VERY reasonable and we've never had any problems in almost 10 years as her clients. Any reasonable person knows you are paying for a CPAs knowledge and time. They are not cheap. Just know you get what you pay for - just like we sure did before we met Katrina. My wife and I are VERY happy clients!!!

    H&R Block - taxservices - Updated May 2026

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