I did my endoscopy with Dr . Schnall and there was no problems , the doctor was great at that time.
I went back to him a year later for acid reflux and was prescribed some medication I had some concerns about the medication, I called to discuss , the doctor sounded annoyed over the phone and said to me he should be charging for the phone call. Which made me feel uncomfortable.
I had my first colonoscopy scheduled and was already anxious about the procedure and even though I was planning to do the procedure with Dr Schnall.
I decided the day before not to do it . I left a message at the center as it was the weekend and call the morning as soon as I could to let them know , also that last conversation with Dr Schnall did stick out in my mind when I made my decision.
The doctor patient relationship should be based on more than the financial benefit to the doctor.
Later that day His front desk staff called me to tell me I will be charge 50 dollars for the last minute cancellation I had no problem with them charging -$50 which is understandable I did not dispute the fee. I told her my reasons for canceling in a calm way,
But she started talking to me very rudely about it and proceeded to reprimand me on the inconvenience I caused to Dr Schnall and his team .
it's my body and I have a right to change my mind , and to feel comfortable with my doctor and confident in my doctor /patient relationship, especially with a procedure like this.
Patients have rights, and she does not seem to respect patients.
She ended the phone call yelling at me which reaffirmed to me I made the right decision, people like this who have no empathy towards patients are in the wrong business. read more