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    Guy Roofing

    1.5 (54 reviews)
    Open Open 24 hours

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    Services - Guy Roofing

    Gutter addition

    Gutter installation

    Gutter repair

    9 More Services

    Gutter replacement

    Roof inspection

    New roof installation

    Roof repair

    Roof replacement

    Reroofing

    Siding installation

    Siding repair

    Siding replacement

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    Recommended Reviews - Guy Roofing

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    Highly visible white caulking used on copper gutters when it was supposed to be soldered.

    Lots to say on this company and none of it is good. Happy to share pictures and discuss the experience if somebody wants to know more before getting involved with them. Their quote was high to do some higher end gutter and trim work. Some of their quote we just disregarded immediately like when they asked for $2000 per 12 inch post cap, which I ended up getting done for $150 each somewhere else. But we did hire them to do some work in order to get it done on schedule, but that was a huge mistake. All of their work was sloppy and unprofessional. They repeatedly lied about their decision-making where GUTTERS were crooked, incorrectly installed, and inappropriate and cheap materials were used. In the end, we were promised that it could be fixed, but after a couple months of it is obvious that the repairs would be so extensive that the job would basically have to be redone, they walked away from the job and then filed an illegal mechanics lien against me despite having acknowledged all the problems beforehand. Not a problem because I will win this one in court without an issue, but, it's been a huge headache, and they are Dishonest in their dealings, unprofessional, and the work they did for me was less than amateurish. In my experience, they've shown themselves to be clowns and crooks.

    Old sealant bottle left behind by Guy Roofing 4 years ago
    Jordan N.

    Guy Roofing replaced our roof in Aug 2020 after a hailstorm, and we hadn't noticed any issues until Apr 2024 when we saw water stains on the ceiling of our upstairs bathroom. Their sales rep came over and checked it out, then quoted us $3800 for a premium "roof tune up", which would replace 3 rubber pipe boots with perma boots as well as installing ice/rain shielding. Unfortunately they only offer a 2-year warranty so we weren't getting any price breaks at this point, but based on other professional opinions, we were getting ripped off. Eventually we reached out to another company (Roofers LLC in Greenville) and not only did they identify the issue, but they took it upon themselves to fix it AT NO CHARGE. Besides sealing the existing pipe boots properly and taking care of some nail pops, they also found an old bottle of sealant that was stuck in our gutter, which is something Guy Roofing clearly dropped back in 2020 when the roof was installed, and missed again when the sales rep came over to check the roof 4 years later. On top of that, Roofers LLC noticed our drip edges weren't installed properly by Guy Roofing, which is causing our shingles to warp near the gutters. Since their warranty only covers 2 years, I won't even bother asking about them about this. Guy Roofing may have other companies beat when it comes to brand recognition, but after this whole experience, it felt like my ignorance was being exploited for profit AND the quality of their original work was sub-par, so I'll never contact them again.

    Damage caused by roof leaking worse after guy Roofing came out.
    Sarah J.

    The salesperson who came out was nice and responsive. I don't have any complaints about him personally. However, his entire pitch was about how Guy Roofing charges more because they have great service, never have any BBB complaints, all of their contractors go through mandatory training hours, etc. He said they charge a premium because (they claim) they have a premium service. I had responsiveness issues from other roofers and I needed the job done quickly, so I was fine paying a premium if I was going to get a premium service. I hired Guy Roofing for $1900 when other companies quoted around $1100. When the 2 guys came out to do the repair, they were nice enough, but they smoked cigarettes the entire time they did the job, so I had to keep my windows closed to keep the smoke out of my house. That would have been bad enough if they actually fixed the leak I hired them to. But next time it rained, I walked into my laundry room and the leak was WORSE than it was before I hired Guy Roofing. Obviously frustrated, I emailed the sales rep, who told their office and had another person come out and fix the original crew's work (i.e. actually do the job I paid them to do). Unfortunately, the continued leak after Guy Roofing's shoddy repair caused damage to my ceiling that wasn't there before I hired them. There was a very minor stain before I hired them, but the continued leak after their 'repair' caused my ceiling to warp and ripple. I told the rep, who assured me in writing that Guy Roofing would take responsibility and repair the damage to my ceiling. When I called in to have this work scheduled, the woman on the phone also assured me they'd have it taken care of. However, right after that call a person who I gather is some kind of manager, called me back and told me that Guy Roofing would NOT take care of the damage that was caused by their shoddy work (which, again, I paid a premium for). He said the damage to my ceiling was pre-existing, even though his own employees took photos directly disproving that claim. After arguing with him for some time, he said he'd have to 'talk to management' to see what they could do. After this call, I again emailed the original sales rep, who insisted that Guy Roofing would repair the ceiling damage, both the paint and warping. The manager then called me again and reversed course, saying that they would take care of the damage. When the interior contractor came out to repair the ceiling, he showed me a text FROM THE SAME MANAGER saying not to take care of the whole ceiling, just to touch up the paint where there was staining, directly contradicting what he told me they'd do. I let him just touch up the paint, but I did follow up with the manager, who said that they couldn't repair the whole ceiling in that room because they didn't realize it was plywood and the contractor only deals with sheetrock. This was a lie, because he had texted the contractor not to repair the ceiling before he even got to my home. After expressing my frustration again to this manager, he offered to refund me $300 to put the matter to rest. At this point I was sick of dealing with Guy Roofing, so I verbally accepted. HOWEVER, I then received an agreement to sign in order to receive this refund, which had a NDA and non-disparagement clause, saying that if I signed (which I did not), I would not write any negative reviews about Guy Roofing online. They were trying to buy my silence by refunding me a fraction of the cost of the ceiling repair I now need because of their shoddy work. If you are considering Guy Roofing, save yourself some time and money.

    Our roof was replaced by Guy Roofing in 2018 due to hail damage. After six years, we had a severe storm and water was dripping on the inside of the fireplace in our living room. Went up in the attic and noticed the roof had other areas that had been leaking over time. We called Guy Roofing to come out to look at the leaks on the inside. The representative took pictures of the roof on top of the house to show us that the roof shingles are OK that it was not causing the leak. After two years, it was out of warranty and Guy Roofing did not see a problem from the workmanship that had caused the leak. Guy Roofing representative basically told us that the workmanship was good. And if we wanted it fixed that we would have to pay all of it out of our own pocket. I will not and would not recommend them.

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    10 months ago

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    1 year ago

    The work is good but the customer service is not. Our technician seemed to be very honest and didn't try to up sale anything.

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    11 months ago

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    2 years ago

    Extremely poor customer service. They replaced our entire roof and it continues to leak.

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    5 years ago

    Poor workmanship . Had to call them numerous times to correct shoddy work.even the repairs were incorrectly done

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    Page 1 of 2

    Ask the Community - Guy Roofing

    Review Highlights - Guy Roofing

    The morning after Helene blasted through we noticed a small leak around the chimney in the basement.

    Mentioned in 3 reviews

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