I had a mostly positive experience with my physical therapy here, which unfortunately made my last…read moreappointment even more disappointing.
I worked with Renate Morris, PT, and I was very impressed with my initial evaluation. She really took the time to listen to my concerns, assess my ankle and foot movement, measure my range of motion in different directions, and analyze where I was having limitations. I especially appreciated that we actually started working on exercises during that very first appointment. I've had previous experiences with physical therapy where the initial visit felt like mostly talking and evaluating, so I appreciated how thorough and productive this appointment felt from day one.
Scheduling in person was also very easy. The person who helped with scheduling was always extremely nice and accommodating. My only issue with scheduling is that calling the main office can be confusing if you don't already have the direct number, because I found myself getting routed to the wrong department.
During my following appointments, I also worked with what I believe were physical therapist assistants, and everyone was very friendly. They introduced different exercises, gradually added weights and resistance, and I genuinely felt like I was getting stronger. I also appreciated that I would typically meet with the physical therapist again toward the end of my appointments to reassess my progress, introduce additional exercises, and provide handouts so I could continue working on things at home.
Unfortunately, my sixth appointment was a completely different experience.
Throughout that visit, I repeatedly felt forgotten while using the different exercise equipment. Timers would go off and continue going off while I waited for someone to come back or tell me what I was supposed to do next. Meanwhile, I could see a group of several staff members standing together talking and laughing. At first, I brushed it off. It was getting close to 4:00 PM, and I understand that everyone gets tired toward the end of the day. But when it continued happening from one exercise to the next, it became frustrating.
Eventually, during my last exercise, I had to go find the physical therapist myself and explain that I didn't know where the person assisting me had gone and that I had been forgotten again. At that point, I was quickly shown one additional exercise, given a handout, and that was essentially the end of the appointment.
It was disappointing because it was such a drastic difference from the level of attention and care I had received during my previous visits. I left feeling like I had wasted both my time and money, and more importantly, like I wasn't being properly attended to as a patient.
I still have two appointments remaining that I can use, but after that experience, I'm genuinely debating whether I want to return. I don't want to wonder whether my next appointment will be like the first five, where I felt supported and actively involved in my recovery, or like the sixth, where I spent much of the appointment waiting to be remembered.
There are absolutely good things about this physical therapy office, and my earlier experiences showed me that the team is capable of providing excellent, attentive care. I just wish my last visit had reflected the same standard, because it unfortunately changed what otherwise would have been a very positive review.
