I have bought Bermuda shorts in Venice in June this year. The shorts were worn just for 10 times in about one month time, however they degraded like been worn for years. I never washed them, never sweated in them, never used them under rain or water or any humidity, however they simply lost their blue color from the outside completely. From inside it's all fine.
I am truly puzzled how this could have happened as every time they were worn for just half an hour or so in Lisbon, Portugal. I have other shorts from Massimo Dutti and Burberry which I have been wearing for years now and over 100 of times each and they do not show even anything close to such wear as my Gutteridge from Venice.
I have visited Venice shop today, however they told me that they cannot do anything at all and suggested to contact Gutteridge via email. I did that and got reply that their support is just for online purchases and that I need to take this with the shop from where I bought the shorts. Nice ping-pong!
What I can say - NEVER again with this brand!!!! The quality is simply pathetic and their after sales support does not care about anything at all! read more