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    Guru Airport Services

    5.0 (1 review)
    Closed 10:00 am - 6:30 pm

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    Travel services

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    Custom Travel

    Custom Travel

    2.5(2 reviews)
    6.7 mi

    If I could leave zero stars I so would. What are travel advisors for? Maybe to advise of when the…read morebest time of the year it is to travel to your destination or Recommend and/or setup excursions? Not here! Cheryl scheduled a hotel and flight. A hotel that not only included a swamp view but also a beach full of seagrass/seaweed and reeked of fish. All of the friendly hotel staff actually laughed and told us it was the worst time of the year to possibly go! Yes, the price was very good but I do not mind splurging for an experience. The vacation booked was not only my first flight but my first trip ever! I'm from Houston and if you know: You know the only beach nearby is Galveston. That's all i've ever known. Google pictures if you need a reference. So, you can only imagine my excitement at the thought of an all inclusive resort on a beach in Cancun. All I have ever wanted was to experience a pretty beach with clear water. I don't know about y'all but when I hear Cancun that's what I think of! To my surprise July & August are the nastiest times on the beach to visit. Guess when my 4 night trip was scheduled MONTHS in advance for? July!! I admit I should've done my research but I thought that was the whole point of using a travel advisor? To take the stress out of the endless searches. It is their job to be experts in the field of travel. Cheryl J. was pretty prompt in responding to my complaint email sent the day of my arrival. However, all that was offered was a change in hotel with an up-charge of course! Or a flight home the next day with no refund. (It was a family vacation so the point was to stick together and not separate. Otherwise I would have taken a hotel change in a heartbeat.) All in all, a lesson was well learned. I will never be using this company again and want to warn others from making the mistake I did in doing so.

    Wanted to plan a girls gettaway for our mothers 70th birthday. We know our mothers expectations so…read moredecided to use an agency to assist. We went to Custom Travel and Steve not only assisted by handled the entire trip for the 10 of us women. Our Jamaican Experience was seemless thanks to Steve. We were provided a smooth and stress free experience from the first meeting to plan the trip to our return from the trip. Steve is patient and accommodated our every request. We will definently use and refer Custom Travel!

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    Custom Travel - Custom Travel is a store front location,  Same address and managment over 24 years.

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    Custom Travel is a store front location, Same address and managment over 24 years.

    Guru Airport Services - travelservices - Updated May 2026

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