Really cool location of the chain. My husband was able to pick up a bass guitar and a few accessories that he hasn't been able to find at other locations. read more

Wow if I was the manager of this location I'd fire every single employee working today. I just left the store. Bought a guitar and came in to purchase all the accessories. I was completely ignored and I walked around the store for a solid ten minutes. There must be 5 employees working and was not a greeted with so much as a Hello. Left and taking buisness elsewhere. Oh for the record there was plenty of employees but they were all too busy talking (to each other or otherwise) manager you should check your cameras at 1115 am Wed May 01 read more

Guitar Center - Musical Instruments & Teachers Near Me - San Ysidro, California

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For the second day in a row, I tried to call a Guitar Center. I need to buy a LDC tube microphone. Yesterday I hung up after being on hold for seven minutes at one GC, so today I tried the one in San Ysidro. I was on hold for over 9 1/2 minutes. When someone finally answered, I told them I'd changed my mind due to being left on hold for so long . I paused to let the salesperson respond, but they didn't. I said bye. read more

Huge thank you to Rigo!!! Great customer service. Very honest and kind. Smaller sized store, so inventory may reflect that, but I would start here. Even if it meant ordering something to the store and taking some extra time. I trust that they would make sure the transaction went smooth and would actually care about a customers experience. Emmanuel was also very cool and helpful. read more

Had great buying experience. They have great inventory. Sales personnel are very good too.

I first came to this store to check out their advertised guitar sale and Rigo immediately greeted me and offered his assistance. Rigo is very friendly, personable and sounds sincere in his demeanor. He gave me the freedom to browse around at my pleasure while checking on me back as often while assisting other customers. Outstanding customer service and respect. He found me the product I was looking for and gave me ton of information and recommendations. He also introduced me to their guitar master tech Jacinto whom I felt comfortable, thrust worthy and very knowledgeable in his craft that I finally had my guitars professionally setup and fine tuned for the first time in 20 years of playing guitar. Thank you Guitar Center for employing these excellent professionals that I finally gained my confidence back in giving my business to Guitar Center!! read more

The staff here is absolutely AMAZING! Andy was of tremendous help. I had all types of questions regarding mic cables, foot pedals, cases, etc. Andy treated me with sincere kindness and helped me out in a nonjudgmental kind of way, making me feel comfortable and supported. I ended up briefly speaking with the manager as well, who showed me the same value and respect. I even called back with additional questions when I got home, and was helped out again over the phone. Hands down, 10 out of 10. If you're looking for a place with knowledgeable and friendly staff, go here! read more

We were able to find everything just fine. However, we were waiting in line for a while and the young lady with blondish hair had an rbf and would not help us. Made eye contact with us, gave us a look, and ignored us and let someone else who was there way later pay first. I find it quite rude that she acknowledged us the entire time and still chose to deny us help. The gentleman with semi long hair on the other hand, was great, he made sure we found everything we needed and helped us out. He was very apologetic. I will say though, don't work customer service if you're going to be disrespectful to customers, have a better attitude maybe and keep that attitude at home. Thank you :) read more

I went to Guitar Center to grab some guitar strings and a cable. The guy at the counter, Emmanuel, took a personal phone call as I approached the counter and walked off to the back without helping me. Thankfully, another employee noticed, stepped in, and helped me find everything I needed. They completely turned the experience around. I believe his name was Luis or Luke, he had glasses and short hair. I don't know if managers are aware of such treatment to their customers but it really did bother me that he walked away without even saying a word to me. No greeting when I walked in as well. If this treatment continues, I will have to go to a different music store read more

If you are black, DO NOT waste your time asking this associate for assistance.. So recently i've been having some issues with my audio interface and my guitar. I know this is a tedious issue to solve so I called the store beforehand asking if they could help me troubleshoot my system. The woman was very kind and helpful, I asked if I could come in the store and get help troubleshooting it and she said yes. As I entered the store I stopped this associate in the photo and explained how I called the store beforehand asked for troubleshooting assistance. He said he can assist me once he was done with his task, so I set up my equipment at the center table and patiently waited. 15 minutes go by and I see him circle back to the counter but the store was pretty busy so trusted that he was genuinely busy. But then 15 more minutes go by and he's still standing at the counter talking to the other associates, costumers that walked in, and simply even by himself trying to avoid eye contact with me.. At this point, I could tell he was blatantly ignoring us and had no intention on assisting us like he said he was. Granted it was 4:00 on a Sunday, it was somewhat busy. But if he was actually busy, the least he could do was have another associate assist us or reassure us- as we waiting 30 minutes.. Unfortunately, I believe this experience I faced today was racially motivated, so I won't be coming to this store anymore. Other black people, you have been warned Also I didn't intentionally take this picture of him, I was recording my brother on the keyboard and he just so happened to be in the background lol. read more

Guitar Center - Musical Instruments & Teachers Near Me - San Ysidro, California

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Andy was a great help during our visit, he assisted us finding the right equipment for our needs and was always on top of everything!

Aaron is the best. I received great customer service even during a super busy morning. He has sincere care for his customers and I felt like I genuinely got the best deal he could possible do. read more

One is too much.... My review is not for any of the items sold at this store; in my opinion, Guitar Center has always exceeded my expectations when it comes to their product. My review is for management. Some arrogant and useless person by the name of Alejandra, chip on her shoulder and unable to reason with customers. I have been a GC customer for many years along with some of my friends, and never had a bad experience until this week. It would be nice to see personnel courteous and focused on customer satisfaction. The manager's cynical display of unethical behavior leaves a lot to be desired and falls short of the principles for excellence other stores offer day in and day out (La Mesa store, for example.,...) So Alejandra!!! You have very knowledgeable personnel, let them do their job.... you are not needed; you are useless, and they do a hell of a job without you....... too bad GC might be closing .... It's a shame I have to start going to the bigger store in La Mesa, a bit further from my house, but I would much rather deal with the good manners, professionalism, knowledge and people skills the La Mesa team have to offer. If you are like me, I only read the bad reviews first.... Stay away from the San Ysidro store...and the useless of Alejandra .... read more

This location is a joke! I don't know why the GC chain even have this location opened. The staff have very limited if no knowledge about anything related to musical equipment and never have anything worth while in stock This location is basically a mickey mouse operation that's a disgrace to GC's name. read more

I have to write a review to thank Julian at this Location. I came in to return some items which can be a hassle when you work in sales. Julian welcomed me into the store, and helped me without hesitation! We had some nice conversation and then he helped me purchase some other items that I needed. This was exactly what a guitar center 5-Star experience should be like. From now on I'll do my business here instead of La Mesa. Thanks again! read more

The rockin crew at La Mesa store had my back and set me up with a killer electric guitar, amp, and bag! Joey did an excellent job, they exceeded my expectations and I will recommend them to anyone! read more

Well, alright. This place has completely turned the corner since becoming a full-on Guitar Center location a while back. I had to swing by today to return a keyboard that I had purchased online, only to have it show up damaged. The staff greeted me quickly, and actually came out to the car to help load it on a cart. The manager apologized profusely for the poor pack job by the clowns at some GC in Florida, and quickly processed my refund. Really professional, and friendly bunch of guys, too. The merchandising is well done here; they make good use of limited space, and I can say that, while it's a small location, it's still a full service operation, and really worth the trip (and avoiding the one to La Mesa!) for us South Bay people. Good shop, great displays, and great staff- Well done GC San Ysidro; I'll be baaaaack! read more

DONT GO WITH THESE IDIOTS. They don't even know their inventory and just make excuses. They double charge and it takes forever to get your money back. Find another local music store or order with Sweetwater at least they know what they have. read more

I had such a good experience here! I had to return a guitar I did an online pickup order for and the person who helped me remembered me from when I called 2 weeks prior and when they didn't have the same guitar in stock he helped me pick out one at a similar price point that I ended up liking more! Definitely going back here, such a wonderful experience! read more

Good prices on clearance and closeouts. Small selections of instruments compared to the retail stores but worth taking a look. Thus store is located right across from the San Ysidro Outlets so not really convenient unless you have a gig in TJ (or something like that). read more

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I've been cruising in here for a while now, long enough to remember the awful, smelly, loud air conditioner and the remnants of whatever clothing store was there before GC that they were too lazy to take down. They didn't have any strings unless you liked Ernie Ball. Sometimes they had good deals, but it was on stuff that was passed over at other stores. Nowadays, it's a "real" guitar center. This isn't really that factual, but they finally have rotosound strings, so I don't have to drive to la Mesa to get decent strings anymore. Their current selection is paltry, but at least they have a few American standard fenders lurking around. It's nice that it is close to imperial beach, but it is not nearly as nice as GC La Mesa. read more

Guitar Center - Their entire bass selection. :( - Musical Instruments & Teachers Near Me - San Ysidro, California

Walked in...not 1 staff member said hi, nor asked me if I needed help. Was in the store for 30-40 minutes...still not one bit assistance from any of the 4 workers that started behind the register and counter. Btw I knew what I wanted, but wasn't even on diaplay, even in the guitar pedals case. Glad I went elsewhere. read more

Placed an online order in the morning for same day pickup and called the store to confirm the item availability before ordering. I was assured the item was there, new, and ready to be picked up that day. I went ahead and ordered the item. I ended up calling near the end of the day to follow up and they told me they were shipping in a new instrument as it actually was not in stock. This was after they said my name wasn't in their system (and then I gave my order conf. which confirmed it actually was) Unsure why their website and employee gave me incorrect information. I'm also unsure why they didn't reach out to me in a timely matter when they realized they would have to order a new one. Now, I have to wait a few days to get my refund and an instrument from a different place since they were not transparent with me about the ordering. If I had known it wasn't in stock, I simply would've found one somewhere else. Now I'm out a couple hundred and have no instrument. read more

I was actually thinking of coming to this guitar place to get my sister's equipment as a Christmas present. But after hearing my dad's experience I honestly can't believe they treated him with such a rush. So my dad went to the store today and he told me that the employees made him feel uncomfortable. They rushed him to get his stuff and I get it was in COVID but I have never never heard about a store that rushes their customers and gives them a time limit to buy things during this pandemic. They never warned him about a time limit or anything. At the end of the day, he thought twice and was close to buying a couple of things but the way they treated him was the turning point. Such a shame because my little sister bought a guitar from here three days ago. Will take our business somewhere else. read more

Thank you for the great deal on a display guitar. My better half was very happy shopping here and I just wanted to thank you so much for making his day. He saved hundreds by coming here. Hopefully his new guitar will benefit many as he perfects his talents. If that doesn't work out for him he can always fall back on his day job as a doctor. read more

I love music but it's only until recently that I've had a passion to learn to play an instrument. After much thought, I go with the piano! I research for a few days and see that the Williams Allegro 2 is a great starter piano and so I'm excited to see that the store in San Ysidro (I live in San Ysidro) has it! I go to the store and no one says "hi" or "welcome" but I'm like whatever, I'm too excited and so I'm gonna look for the piano and test it to make it feels right. And it does!! But I also wanna buy a stand and a bench too and maybe some piano sheet books...what's good for a beginner? I don't know. Maybe they do!? And so I wait...and wait.... and wait.... and wait. I kid you not, I'm waiting close to 25-30 minutes and the entire time the crew is behind the register, laughing and shooting the s**t with the security guard. That's when I'm like "screw it" and get the attention of the lady with striped hair near the counter. I tell her that I would like to purchase the Williams Allegro 2 but guess what?.........they don't have a new one in stock! You've got to be kidding me!! They only have an opened box piano. Then I ask her if I can have an extra discount on that one since it is open box but she says that she can't do anything since it was already on sale from $299 to $239. That's when I left. I had cash in my pocket, ready to buy a piano and accessories but ignoring me for close to 30 minutes and not at least giving some sort of discount made me leave with a really really bad taste in my mouth. They've taken all the excitement from purchasing my first piano. This caused me to file my first-ever store complaint (OF ANY KIND) to Guitar Center Customer Support due to them ignoring me for half an hour. read more

5 stars for making my @ss laugh so hard. This store got the name wrong. It should be called The Bone Yard of Guitar Center or simply "I Don't Work." 90% of the items here do not work! Have you ever been in a store where just about everything had a note that said "I don't work?" LOL Please refer to my pics for a good @ss laugh! The drum kits work but the drum heads are used. The guitars look used. The few items not used and that DO work are locked in cases. Cracks me up! Table of CD DJ mixers don't work, lighting don't work, mics & headphones don't work, speakers and monitors don't work. And Guitar Center regular stores is notorious, NOTORIOUS for not helping customers and ignoring them. As noted at this locations yelp reviews. So apparently the workers don't even work! LMBO !!!!! And who the heck are the patrons buying non-working equipment at still an expensive price??? Here's a rhetorical question: Why? lol So 5 stars for making me laugh so hard. I forgot what was making me grouchy. Negative 5 stars coz I do not see why this place is in business selling stuff that don't work. Definitely can't make or record music. Best to keep playing your air guitar. And please don't ask me to change my review and give a higher rating coz that isn't going to work either hahahHahaha read more

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I should have read the reviews for this store prior to driving all the way down to San Ysidro.....So for anyone on the fence about this place, let me help you out *****THIS PLACE IS TERRIBLE!***** DO NOT GO HERE!!! ******* Prior to visiting this location, I called with some inventory questions and the girl that I spoke with was extremely unprofessional, not helpful at all, and made it seem like I was ruining her life by asking if they had any 7 string guitars in stock..... I should have taken that as a red flag, but I'm new to San Diego, and was desperate to find the perfect gift for my husband. Fast forward a few days later and I make it down to the store and I was met with a sad, pathetic hodgepodge of broken, overpriced gear, and three sales people all sitting/standing behind the back sales counter texting and talking. Aside from the three useless employees the store was a complete ghost town, except for some unattended children running around, playing tag, and simultaneously playing with guitars/drums, anything that they could get their grubby little hands on. Fortunately, I knew what I was looking for so I didn't need any help, but damn..... can you at least greet me? I came here looking to spend several hundreds of dollars, and you can't even be bothered to speak to me? Swerve! This store looks and feels like a dumpster where music equipment goes to die. There are tacky signs posted on any available wall-space throughout the store that say "items purchased here can only be returned for store credit" and it just felt like anything bought here was either #1 already broken, or #2 going to break as soon as I get it home, and then I'd be stuck with it. Compared to other music stores that I've been to, this place is the absolute bottom of the barrel.... and even when you throw in that it's an outlet store (I was expecting older and/or discontinued/slightly damaged items), there is absolutely nothing that could have prepared me for how overwhelmingly shitty this "Guitar Center Outlet Store" is. read more

I went in there the other day trying to get a guitar, I asked the front desk if I could talk to a guitar tech knowing he would know his stuff, and they all looked at a certain associate, and he started to help me. Thinking he was a guitar tech I asked him for the details of a guitar and I asked him too, before hand I don't want basswood, I was going to drop like $700 so I want a good quality guitar. After I showed him the guitar I was looking at he told me it was a maple guitar. After couple days and I did some reseach I found out it was a basswood guitar. I went back to the store to see whay I can do to get my money back, and at first they gave me an attitude before I told them what had happen, and quickly they started being nice. I asked to talk to the store manager and they redirected me to a lead, even thou I had seen the store manager walk back, so basiaclly they refused to even let me talk to him. After they helped me with the situation, it turns out i can get my money back cash how I paid, it was throu a check, it would have been nice if they told me that before hand. This plce is very unprofessional, they have to teach there associates about the equipment there and not just jump on a sale, just seeing customers and cash machines. So i did get my money back as a check. I have spent alot of money going there so after this I will not being back to any guitar center and prefer to support local music shop. read more

just wanted to say i love Julian; guy is extremely resourceful and satiated all the questions I had for him

If your thinking about going to the store don't even bother!! They will literally steal from you, I just went there a couple of minutes ago purchased two cables and the price they have marked on the floor don't match what they charge you at the registers, they didn't even wanna honor the price that they had marked and you can totally tell their employees are not well Trained on how to deal with these type of situations, I had to report them to the FTC for fraud!!! If you ever go to that store for any reason double check your receipts!!!!! read more

I ordered a bass and all the accessories for a next day pick up. The next day, they called me to let me know that they didn't have the bass in stock, but had a floor model that hadn't even been touched since they're not allowing people to play the instruments due to COVID and would give me a 10% discount if I felt comfortable taking it. As soon as I got there they asked me if I needed help and brought everything out. I brought up the 10% discount and he said he would take care of it later, I was a bit worried I might have to call back the next day to remind them- but they did honor it and very quickly. The staff were friendly and I was in and out within 10 minutes. Thanks for being open and keeping musicians entertained! read more

I was referred by friend to come to this guitar center little bit of a distance but well worth it because my great experience. Chris and Maura were great in helping me pick out a guitar since my left hand tremor can make guitar playing quite difficult. The service and prices are excellent. No more " hours" spent in guitar center looking for someone to help you. Definitely Awesome!! read more

I've been to many guitar centers and this one has the best service. The staff is super helpful and they really went the extra mile to find the products I was searching for read more

Great experience here. Clean store great selection. Transparent pricing very competitive. Very knowledgeable staff. (Ben & Rigo) I've bought a keyboard here, studio monitors and headphones drum accessories guitar accessories and just purchased a new guitar the place continues to amaze me. I know you could probably find the stuff online for a little cheaper but there's nothing like playing the instrument and checking it out before you buy that makes a world of difference to me that's worth the extra cost read more

I came in to get a couple acoustic guitar strings for my son, we were greeted properly, and found what we were looking for right away, we were in & out fast. We'll definitely come back to this particular store. read more

This maybe the best hidden secret of musical instruments. I am surprised not a lot of people know about this hidden gem. Guitar Center has fairly good prices but with the web I rarely shop there plus I like to avoid tax so I just buy from an online dealer that is not in the state of Ca. But this place is the cheapest I have seen and if you happen to find what your looking for you will walk away very happy. Now if only my lunch was as good as my visit here. Five stars as I have found my new guitar store. read more

Such a disappointing experience! They were two "over weight" sales girls (I'm describing, not discriminating, as I am over weight myself), one of them in particular had no clue what she was selling. When I gently asked her to let me try the Behringer PA/Keyboard amp (that she didn't know what it was until i explained), then suddenly she said something like.. " ohh this was returned because the costumer said it only works with a specific keyboard) ! Woow I have 25+ years of experience in music (live and studio) and have never seen such an attitude in particular in music shops! Then I said, this makes no sense, if it works then it works, please let me try it with my Godin Multioud she replied as if she was all knowing, "you wanna try this amp with a guitar?!" I said YES let me choose and decide if the tone is ok to my needs! She could not lift the amp, and said (in a lazy voice ) to the nicer sales girl "ohhh we need a dolly to move it! I asked where do you guys want to take it, and once she pointed, I moved it myself it was only 18ft! Then the sales girl said " ok but ill have to try this amp with a keyboard" woooow! She does not know that you can try the Behringer ULTRATONE K3000 FX with whatever source if you know how to match the gain! A keyboard, guitar, or a passive mixer! And insisted on not helping me, probably she didn't even know how turn the thing on!! I simply said "forget about it and left" while the nicer sales girl said, "Ohh wait... she just wanna try it on a keyboard" Guitar Center, do you know how sweetwater and amazon treat their customers? That wasn't professional and your (order taker) didn't even wanna sell!! I don't want this preview to impact or effect other good sales people, but what happened today was unacceptable. read more

Excellent service and a great product. I bought a Yamaha electronic piano there and they were so nice. They gave me the stand, free, and paid the shipping. Couldn't be happier. They deserve ten starts. read more

Love the staff always friendly when I go there specially Maria always go to her she is knowledgable and always gives you genuine feedback !!! read more