I'm automatically docking one star because Guitar Center as a whole has been going downhill. But I'm giving 4 stars because this is the best experience I had at Guitar Center. Mark, Hagen, Jared, and Kieran were ethical, professional, and helpful when assisting me with purchasing my guitar. Whoever is in charge, give these men some extra paid vacation days, because they earned it. Honesty truly is the best policy. read more

Brought in a custom bass for Ish to set up and string--he crushed it. Took his time, nailed the setup, and made sure it sounded and looked amazing. Quick turnaround, super down-to-earth guy. This experience alone guarantees I'll be coming back. read more

Guitar Center - Custom bass setup and string by Ish - Musical Instruments & Teachers Near Me - Moosic, Pennsylvania

my guitar came in on time , the picks aren't here though. the guitar is mostly beautiful but it arrived with white specs/paint chips on it? Very distracting because it is all black... I'm upset about it. read more

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This guitar center has terrible management. When I went to the register I pulled out my phone to use Apple Pay and they claimed they did not use Apple Pay even though it was there on the card machine. I pulled out my card and they asked for my ID. There are no signs stating that it is a policy to check ID when using a debit card at all. I checked the website and there were still no cards. He did not ask the other person for their ID at all So It's hard for me to believe that he was not doing this because I am a black person. I also never heard of such a policy. I hope they get better staff that isn't prejudice. I'll never be buying from them again. read more

I was on my way to Wilkes Barre to see a concert at the Mohegan Sun arena and an hour into my drive I realized I forgot my earplugs! After seeing a ton of concerts over the years, it's become vividly clear to me that I need good quality ear protection. Without it, my ears are ringing well into the day after the show and beyond...and that totally sucks. Anyway, the worker came over to help within seconds of me entering and luckily they had the awesome Hearos brand which is discreet and reduces volume significantly, but still lets you hear remarkably well. Within a minute and a half I was paid up and on my way. Not much more that I can say other than it was a very good experience all around. Four stars. read more

I've had multiple issues with this specific location. One of my first observations was that a lot of the times they will leave their wall of amps on all day. The same amps they tell you are brand new and offer no discount. They made it out like I was a lucky consumer that they found the expression pedal to the fender tweed blues jr. ltd in tweed that was supposed to come with it in the first place! Of course no box or paperwork were given. I actually just called now because they have a pedal I'm interested in. I have a mint in the box 150 dollar mxr carbon copy that was used a couple times very gently. They offered me at the very most 50 dollars because he said he wouldn't be able to sell it for more then that. I mentioned to him that he had this pedal not too long ago selling it used for 110 dollars. At this point he began to speak very condescending and hung up on me before I was about to tell him I have a few more pedals I was willing to part with. His name was Mack or mark or something.it was 1:30 on a Saturday. It really Seems that they are ripping you off and insulting you by offering you peanuts for your equipment that I'm sure you worked hard for but they won't even take the time to hear you out. Please go to music go round in Wilkes barre pa. They are all kind hearted musicians who actually know their stuff and won't patronize you or take advantage . Guitar Center, you should think about changing before you're left behind. Do not give these guys your business read more

Started playing guitar two years ago after my VA rep said it would help with combat stress of recent deployments. Bought two cheaper guitars from this store originally. Last December after getting better, I decided to reward myself with my first Fender American strat. The clerk said the display model was the only new American Professional available, so I bought it as new. After two months, I took it into a local store for setup as GC is 45 minutes from my house. The tech there told me the neck was warped between the the 12-17th frets, he wouldn't touch it and that GC probably sold me a used guitar as new. Went back to GC Moosic with the guitar. Explained that the guitar was never out of it's case unless I was playing it and didn't know how the neck was warped. They opened a warranty repair on it as I was outside the 45 day return window. Two weeks went by with no updates. Called GC and Sean said Fender wanted some specs on the guitar, which he was sending them. Another week went by. Went into the store to pick an amp. Sean finally advises me this process can take up to three months. He advised me to call Fender. Called Fender a week after talking to Sean. The Fender rep said Sean has not submitted the repair order to them and also wanted to know how was I sold a Fender strat with a 2016 serial number as "new" in December 2020. So, if you are an experienced musician, you can probably shop here and know how to not get scammed. If you are a relative noob like me, don't extend them the trust I did. Do your research which I failed at. The will definitely take advantage of you if you let them. read more

This was my first time to a guitar center. I have to say I was very impressed the store itself was way bigger than I had expected. They have a vast selection of every type of instrument you could walk from electric guitars to acoustic guitar's to DJ equipment and a whole wall of nothing but software. As soon as I came through the door the staff asked me if I needed help with anything. The staff answer any questions that I had and was very knowledgeable. For a change place I was very impressed. Overall I highly recommend coming here. They have the biggest selection I have ever seen in the music store. read more

Guitar Center - Acoustic - Musical Instruments & Teachers Near Me - Moosic, Pennsylvania

Was disapointed. Bought a t-shirt and before I left I wanted to double check the size. Asked to try on and was given told they had a bathroom I could use. Seemed a bit put off but I let it slide. Came back to the same clerk and asked to change the size. Her reply was I guess so. Have me the feeling she was put off. read more

I've become quite the mark for this chain since the Moosic location opened, to the point where if I'm in a mall that has a GC, I head there (to the amusement of my wife). Guitar Centers are like strip clubs for musicians. I've bought three guitars at this location - an Epiphone Les Paul, a Dean MAB3, and an Ibanez 7-string - in the past (specifically during a two year period between 2009 and now). Every time I'm in the area I always make it a point to stop and look around, and I almost always find myself buying some printed music or something else for my guitars. I would not be surprised if I walked out of there with yet another guitar (a nice Fender Strat, maybe?) within the next 18 months. I'll definitely be buying some pedals from here in immediate future visits. The selection of printed music and instructional/inspirational DVDs is great, and is always one of the parts of the store I go through when I pass through. They don't do lessons, but the clerks there are friendly and open-minded, aren't afraid to ask questions, and are more than happy to let you try any guitar in the store. If there's anything one needed in musical gear, either they have it or they can order it in - and even have it shipped to your house if need be (this location is the nearest one to my hometown, a good hour away), which is a more than good thing. However, I've actually taken advantage of their website's Ship To Store option when it came to getting the Ibanez 7-string, which gives me an excuse to drive up there (rather than come home to a post-it note from the UPS man) and gives me some peace of mind. read more

I took my acoustic guitar in to have the bridge glued. They said it would take about a week or two and cost about $75. It took almost three months before it was finished and it looked like the work was performed by an 8-year-old using Elmer's glue. Also, they rang it up as $150. The manager was very nice and came out and corrected the price. The guy that rang me up was really nice, too. The same cannot be said for the guitar tech. I called to check on the status after about 5 weeks of not hearing anything and he rudely said I was bothering him and that he'd call me when it was finished. I was so stunned that someone would be so rude to a customer that I actually apologized to him for bothering him. Fast forward three months, the glue is all cracking and the bridge is lifting up again. Avoid this GC for any repair jobs. Luckily their sales staff is pretty friendly. read more

Bought a few items from here and had to run back and return them because the one item broke the first time I used it, and then I buy something else and they forgot to put the plug in the package so I had to drive back here twice in one day. I will never shop here again. Sorry. read more

Corporate store? So what? This isn't a Wal-Mart where they'll only sell you censored music. This is an instrument store... I'm a regular customer here. Strings, picks, instruments, stompbozes, sheet music... I get it all here. And yes, I always find myself trying out guitars here, every goddamn time... staff is very supportive and far from pushy. (Last time I was here, Kerry King from Slayer was over for an in-store. Hmm, that was a couple of weeks ago at the time I write this - I should make a stop over there tomorrow...) read more

Why this store is still open is a mystery. The parking lot was literally far cleaner than the carpet inside. No stock, and what little there was is randomly scattered. Staff except one guy were far more interested in gossiping with each other than in even acknowledging my presence. Better off patronizing a local music store. read more

I started doing lessons with Greg a little while ago and he is great. He's helped me discover talent that I didn't even know I had. Playing an instrument has always been something I've wanted to do and he has made it extremely easy for me to learn. Incredibly down to earth and wants you to learn! read more

Highly impressed! The employee Sommer went over and beyond. She helped fixed the string to my sister's violin. Not only that but she helped tuned my sister violin. My sister is beyond happy. She told us what kind of tuner to get from their website and a shoulder strap. Sommer took the time to answer questions and explain. Definitely will shop at this store in the future. I highly recommend this store for quality and hospitality! Thank you Sommer ! read more

Even though I tend to avoid big chains especially as a musician I have to tip my hat to this location. They are always dependable and help out anyway they can. Fud, the guitar technician is excellent at his job and a great guy. And store manager Justin really cares about helping musicians get what they need. No matter if I am making a big purchase or a pack of guitar strings I will always drop in. read more