I typically don't write reviews--good or bad--but I feel incredibly dissatisfied and disappointed…read morewith my experience at Dr. Vasserman's office. I was recommended to this office by someone I truly trust, as I am not originally from NYC. The office itself is nice, and Corrie is typically friendly. For a basic teeth cleaning, this place is fine. However, if you need any significant dental work, I strongly urge you to reconsider.
In 2022, my teeth had shifted due to Invisalign, and I wanted to have my front tooth (tooth #8), which had a crown from a childhood injury, redone so that it aligned properly. I initially considered finding a specialist but decided to go with Dr. Vasserman--something I deeply regret. Trust your intuition--if something feels off, it probably is.
When I discussed my needs with Dr. Vasserman in April 2022, he assured me it would take only a few weeks. However, after many emails and back-and-forth conversations, I was informed that it would actually take eight weeks just for the lab in Chicago to begin my case. This was a complete contradiction to what I was initially told.
When the crown finally arrived months later, I was shocked. This was supposed to be from the best of the best lab, yet the tooth looked nothing like the rest of my teeth. I don't understand why he didn't use a lab in NYC where I could have been directly involved in the process. It became increasingly clear that he didn't know what he was doing when it came to cosmetic dental work. After much back-and-forth, and clear frustration from Dr. Vasserman, we eventually landed on a tooth that was "acceptable"--but by this point, it was July. Between April and July, my temporary tooth fell out multiple times, I had to go back and forth to the office countless times, and I constantly questioned my decision to have him do the work.
The worst part? Any time I called for an update or to get help, it often felt like the office was avoiding me. Calls would go unanswered, and I would have to follow up multiple times just to get basic information. The lack of communication and accountability was infuriating.
Fast forward to November 2024--I started experiencing severe pain and discomfort in my front tooth. The pain was unbearable, keeping me up at night and even giving me headaches. I switched dentists due to my previous experience and didn't feel comfortable returning to Dr. Vasserman. Well, turns out my instincts were right--I now have a serious infection in the tooth. The crown wasn't even cemented properly, leaving it loose and unstable. The infection has become so severe that my tooth is now unsalvageable. I have to undergo major surgery, including tooth extraction and bone grafting, because the infection has eroded my bone.
Here's the most frustrating part: I have had this tooth redone three times in my life, and never--not once--have I had an issue like this until this last procedure. The fact that I trusted a dentist who clearly lacked the skill and experience for this type of work is devastating.
The moral of the story? If something feels off, trust yourself. Go to a specialist. If I had listened to my gut, I wouldn't be dealing with this nightmare now. If you only need a cleaning, this place is fine. But for any serious dental work, I cannot recommend this office and would strongly advise against going here.