Horrible business! This company provides loans that are predatory also known as sub-prime lending…read moreat ridiculously high interest rates. If you are able as a consumer to get a traditional loan from another financial institution DO IT! This company takes total advantage of consumers with extremely high interest rates making it difficult to pay off your loan in a reasonable amount of time. The customer service is also garbage! If you have a layoff, leave of absence, or any work related issue affecting your finances they could care less. This is not how business should be. The people working for Mariner Finance and the company itself are GARBAGE! I encourage you as consumers to look elsewhere.

Would give zero stars if possible! Never used them before... but when they call a business looking…read morefor someone and then when I politely asked for them to call the cell phone of that person instead of our business I got called a "bitch" and then got hung up on. Filed a complaint with corporate to have this branch looked into. Maybe corporate can provide some training in manners and customer service for the rude lady that I spoke to.

We had such a wonderful experience working with the JJ Mack Team on the loan for our new home! As…read morefirst-time homebuyers, we were a little intimidated by the whole process at first. There were definitely a lot of questions and a lot to learn, but Lindsay and the entire team made us feel comfortable every step of the way. They were incredibly kind, patient, and always made sure our questions were answered. Thanks to their guidance and support, the process was so much smoother and honestly, much less stressful than we ever imagined! Buying our first home is such a huge milestone for us, and we're so grateful to the JJ Mack Team for helping us navigate it all and making the experience such a positive one. We highly recommend Lindsay and the JJ Mack Team to anyone looking for a knowledgeable, supportive, and truly wonderful team to help make their home-buying dreams a reality!

Excellent service! This team helped me in my first home purchase. They were very knowledgeable and…read moreexplained everything through the process. This group also uses digital signatures as much as possible to make the process seamless. Very pleased to have used this team!

If I could give Jeanine more than five stars, I would…read more Buying my first home at 63 years old after a lifetime of renting felt exciting, overwhelming, and at times downright terrifying. From the very beginning, Jeanine was so much more than a mortgage broker, she became a trusted guide through every step of the process. No question was ever too small. She patiently explained things I didn't understand, kept me informed every step of the way, and somehow made a very complex process feel manageable and even possible. Whenever a new document, underwriting request, insurance issue, or unexpected question came up, Jeanine was there with calm reassurance, knowledge, and practical solutions. What impressed me most was how deeply she cared. I never felt like just another client. She worked tirelessly behind the scenes, coordinated with my realtor, escrow, insurance broker, and lender, and always had my best interests at heart. I truly not only felt, but knew she was advocating for me throughout the entire process. Thanks to Jeanine, I am now the proud owner of my very first home. Looking back, I honestly don't know how I could have navigated this journey without her expertise, patience, encouragement, and unwavering support. If you're looking for someone who is knowledgeable, responsive, compassionate, and willing to go far above and beyond, I recommend Jeanine without hesitation. She helped make one of the biggest dreams of my life come true, and I will always be grateful.

We have had the pleasure of working with Jeanine many times through several purchases and just…read morerecently she helped our buyer with securing a loan. Jeanine was on point every single time. She's not just thorough but FAST! We asked for a 20 day close she did it in just that. What we love most is her response time. My husband sent a message on a Sunday she got back in a matter of minutes. She makes it easy and straight forward. We will always use Jeanine for our future transactions.

Madison is great! She responds quickly, is available when needed and knowledgeable about the…read moremarket. I would highly recommend her to my friends and family!

Madison is the absolute best! She is my go to referral for…read moreall my real estate clients. I trust her with every single one of my clients and enjoy working with her. I know that with Madison I can make a competitive offer and we will stay on our time line with a smooth transaction. She is fast, knowledgeable, and professional. If you are looking for a home loan yourself or are a realtor looking for an amazing partner lender Madi is your girl!!!!

I was referred to Kathleen by a friend and she was great to work with. What I liked was that she…read morewas responsive and very straight to the point. I had checked a few different mortgage companies for rates but she seemed to have the best interest rate and was the most easy to work. I had delayed refinancing my house because I didn't want to deal with the headache of all the paperwork. She made it as painless as possible and answered all my questions.

My realtor referred me to Kathleen and I was very well taken care of as a first time homebuyer…read more Like others were praising, she provides a very competitive package and is very transparent with the whole process. She's a powerhouse in her field and makes sure her clients are educated and informed on each step of the process. Kathleen works with integrity and has a keen sense of timelines and has great ambition in getting the job done well. Her availability and consistent communication gave me peace of mind for time sensitive processes and I have already recommended her to my friends in the area and will continue to do so proudly. Thank you Kathleen for all your hard work and making for a fast and smooth close! This oscar goes to you!

My husband and I had the pleasure of working with Masters Team Mortgage for a loan; to purchase our…read moredream home; and again, to refinance that loan, once we sold our home that we sold after our move. Bridget LeBlanc and Belinda Escamilla were very friendly and professional throughout the entire process! We highly recommend Masters Team Mortgage!!

Masters Team Mortgage was so helpful and professional throughout my first time home buying process!…read moreThey went out of their way to answer any and all questions and went above and beyond in customer service! Thank you for everything!

Fantastic company! Great service, ethical, and really took care of me and my family. Their focus is…read moreto really get to know their clients and customize a Reverse Mortgage that is for right for the individual, rather than just a quick shot in the dark and putting people in the program that benefits their company. Very pleased!

Beware a business that doesn't want to put in writing what they're telling you…read more I'm a little bummed this mortgage company also didn't deliver because we've been shopping around for a mortgage refinance. https://www.yelp.com/biz/american-advisors-group-orange-2 . Boy of boy. Liberty Reverse Mortgage left me feeling like I'd been dealing with a bunch of 12-year-olds or gonifs. Liberty Reverse Mortgage customer service with us was NOT adequate. When we worked with Liberty Reverse Mortgage they did NOT have service staff that graciously answered all our questions promptly or in writing which made a BAD first impression upon us. They did NOT do did what they said upfront they would. They did NOT agree to a refinance for the price they had agreed to up front with us. They were VERY hurried. They wanted to do their communication by telephone while we wanted only email and written so we have a paper trail record we can always rely on. They just kept ignoring our emails and kept calling us which we didn't answer when they called. They then got snarky, pissy, angry, and sarcastic while we kept insisting we wanted only email and written so we have a paper trail record we can always rely upon. Email communication allows for the flow of information and representations to be dated, recorded and preserved so that there are no issues with miscommunication. Michael Kent has served as the President of Liberty Reverse Mortgage since April of 2015. Liberty Reverse Mortgage is a dba of PHH Mortgage. PHH Mortgage is owned by Ocwen Financial. In 2013, PHH Mortgage "accused of dirty tactics" by State's Attorney Generals. https://ag.nv.gov/News/PR/2018/Attorney_General_Laxalt,_49_States_and_Mortgage_Regulators_Reach_$45_Million_Settlement_with_PHH_Mortgage_Corporation/ https://lawsintexas.com/phh-mortgage-corp-accused-of-dirty-tactics-in-las-vegas/ https://www.ag.state.mn.us/Office/Communications/2021/docs/PHH_AmicusBrief.pdf https://topclassactions.com/lawsuit-settlements/money/fees/mortgage-holder-settles-lawsuit-with-phh-mortgage-corp-after-alleging-inflated-inspection-fees/ https://www.ag.state.mn.us/Office/Communications/2021/01/29_PHH.asp https://www.housingwire.com/articles/33-states-go-after-ocwen-phh-mortgage-over-servicing-fees/ US Justice Department announced August 8, 2017, "PHH Corp. PHH Mortgage Corp. and PHH Home Loans agreed to pay the United States $74,453,802 to resolve allegations they violated the False Claims Act by knowingly originating and underwriting mortgage loans that did not meet applicable requirements." https://www.justice.gov/opa/pr/phh-agrees-pay-over-74-million-resolve-alleged-false-claims-act-liability-arising-mortgage The business strategy adopted in recent years is to merely advertise services rather than actually providing them. My experience with this terrible business brought to mind: Handle every situation like a dog. If you can't eat it or play with it, just pee on it (here with a review) and walk away.

Ted and his team made my original home loan and a recent refinance a breeze. Clear information,…read morequick responses, and reliable throughout the process. I was signing the paperwork remotely due to travel and COVID; the Kappel's were right there on the phone to answer questions. Btw - great rates!

Ted Kappel Mortgage Group Highly recommended! So glad we…read morefound this firm since our original lender was no longer available we even reached out to credit unions who never bothered to respond I knew it would be hard to find another lender that we used to rely on and someone who would take the time to answer all our questions with honesty and be trustworthy after reading all the reviews for Ted Kappel we decided to give his firm a try we met him on a Saturday morning and right away felt very comfortable speaking with him he made it about you and your needs I do have to say there was a little bump in signing the paperwork but overall everything else went smoothly in going back and forth with all the questions we had and didn't feel as we were bothering him any calls we made he or his lovely assistant Lindsey got back to us right away.

Golden 1 on Olson Drive, we need to talk. Saturdays are always busy here--I get it--but today was…read morenext-level chaos. The line was literally out the door, and for most of the time, there were only TWO tellers holding it down. At one point, a third teller swooped in like a hero, but even they couldn't save us from the wait. Close to an hour in line? On a Saturday? Come on now. Dear management: PLEASE hire more people for weekends! Your customers (and your staff) will thank you. That said, shoutout to Myke, who made up for the wait with his awesome attitude and efficiency once we finally got to the front. He was super personable and made everything smooth and easy. The branch itself is clean and well-kept, so props for that, but seriously--if this place had more staff, it would go from "ugh" to "ahhh" real quick. Help us help you, Golden 1!

I am an old guy and have been to a lot of banks. I love golden one. I have tried many, and by…read morefar.List is my favorite. That being said, this is my least favorite branch. It is close to work so sometimes it is more convenient for me to come here though.Each time I dread it. It never fails that there is always a long line, and it moves very slowly. The branch by my house in Natomas also has long lines however they move quickly. This branch seems as soon as one color finishes.They stop for a short break....or leave. Coming here and having to do transaction inside eats up most of my lunch period. I wish they would be faster or understand their peak periods.And schedule more people.