Horrible business! This company provides loans that are predatory also known as sub-prime lending…read moreat ridiculously high interest rates. If you are able as a consumer to get a traditional loan from another financial institution DO IT! This company takes total advantage of consumers with extremely high interest rates making it difficult to pay off your loan in a reasonable amount of time. The customer service is also garbage! If you have a layoff, leave of absence, or any work related issue affecting your finances they could care less. This is not how business should be. The people working for Mariner Finance and the company itself are GARBAGE! I encourage you as consumers to look elsewhere.

Would give zero stars if possible! Never used them before... but when they call a business looking…read morefor someone and then when I politely asked for them to call the cell phone of that person instead of our business I got called a "bitch" and then got hung up on. Filed a complaint with corporate to have this branch looked into. Maybe corporate can provide some training in manners and customer service for the rude lady that I spoke to.

This is hands down the easiest and best process I have ever been through. Lindsey was amazing with…read moreeverything, she goes above and beyond. I have a very complicated finical situation with multiple businesses and they took care of it in no time. Best process hands down! If i ever move again we will be using you!! Thank you!!!

JJ Mack and his team were excellent to work with. JJ took the time to educate us throughout the…read morewhole process. Time was of the essence, and even when most thought it couldn't be done, JJ and his team got us through escrow without any hiccups. Very upfront and honest with no surprises at signing. We would recommend JJ to anyone. 5 stars!! Thank you JJ Mack and team.

Jeanine is quick, responsive, and very detailed throughout the process of our refi. I highly…read morerecommend her to anyone else that is looking to do the same!

First time home buyer and Jeanine took care of us like family. She took calls and responded to…read moretexts at any time of the day. She was able to answer my questions in terms that I would understand. From the start she knew our concerns and worked around it such as hard and soft credit checks. She was amazing to have on our side because once we started putting in offers, she was able to accomodate any timeline our realtor put to have a competitive edge. Besides her website providing notifications and reminders, she personally texted to remind us what documents were pending. She was able to get us a good interest rate and really broke down the differences in how much we put down and how that would affect the interest rates. She even broke down future recasts and how that would lower our montly payments. I'm glad to say she'll be my broker for life or until she retires. Can't wait for her call to say lets refinance when the interest rates lower.

Madison is great! She responds quickly, is available when needed and knowledgeable about the…read moremarket. I would highly recommend her to my friends and family!

Madison is the absolute best! She is my go to referral for…read moreall my real estate clients. I trust her with every single one of my clients and enjoy working with her. I know that with Madison I can make a competitive offer and we will stay on our time line with a smooth transaction. She is fast, knowledgeable, and professional. If you are looking for a home loan yourself or are a realtor looking for an amazing partner lender Madi is your girl!!!!

My realtor referred me to Kathleen and I was very well taken care of as a first time homebuyer…read more Like others were praising, she provides a very competitive package and is very transparent with the whole process. She's a powerhouse in her field and makes sure her clients are educated and informed on each step of the process. Kathleen works with integrity and has a keen sense of timelines and has great ambition in getting the job done well. Her availability and consistent communication gave me peace of mind for time sensitive processes and I have already recommended her to my friends in the area and will continue to do so proudly. Thank you Kathleen for all your hard work and making for a fast and smooth close! This oscar goes to you!

Kathleen is a wonderful mortgage broker and a superior person. She helped me prequalify for a loan…read morein record time, and a did a wonderful job explaining the process. Additionally, she went above and beyond to provide me with the information I needed to make an informed choice regarding a specific property. Thank you, Kathleen!

Masters Team Mortgage was so helpful and professional throughout my first time home buying process!…read moreThey went out of their way to answer any and all questions and went above and beyond in customer service! Thank you for everything!

Awesome experience working with Masters Team Mortgage while purchasing my home in Roseville. Heidi…read moreAnderson and Rochelle Lara were very friendly and helpful!

Beware a business that doesn't want to put in writing what they're telling you…read more I'm a little bummed this mortgage company also didn't deliver because we've been shopping around for a mortgage refinance. https://www.yelp.com/biz/american-advisors-group-orange-2 . Boy of boy. Liberty Reverse Mortgage left me feeling like I'd been dealing with a bunch of 12-year-olds or gonifs. Liberty Reverse Mortgage customer service with us was NOT adequate. When we worked with Liberty Reverse Mortgage they did NOT have service staff that graciously answered all our questions promptly or in writing which made a BAD first impression upon us. They did NOT do did what they said upfront they would. They did NOT agree to a refinance for the price they had agreed to up front with us. They were VERY hurried. They wanted to do their communication by telephone while we wanted only email and written so we have a paper trail record we can always rely on. They just kept ignoring our emails and kept calling us which we didn't answer when they called. They then got snarky, pissy, angry, and sarcastic while we kept insisting we wanted only email and written so we have a paper trail record we can always rely upon. Email communication allows for the flow of information and representations to be dated, recorded and preserved so that there are no issues with miscommunication. Michael Kent has served as the President of Liberty Reverse Mortgage since April of 2015. Liberty Reverse Mortgage is a dba of PHH Mortgage. PHH Mortgage is owned by Ocwen Financial. In 2013, PHH Mortgage "accused of dirty tactics" by State's Attorney Generals. https://ag.nv.gov/News/PR/2018/Attorney_General_Laxalt,_49_States_and_Mortgage_Regulators_Reach_$45_Million_Settlement_with_PHH_Mortgage_Corporation/ https://lawsintexas.com/phh-mortgage-corp-accused-of-dirty-tactics-in-las-vegas/ https://www.ag.state.mn.us/Office/Communications/2021/docs/PHH_AmicusBrief.pdf https://topclassactions.com/lawsuit-settlements/money/fees/mortgage-holder-settles-lawsuit-with-phh-mortgage-corp-after-alleging-inflated-inspection-fees/ https://www.ag.state.mn.us/Office/Communications/2021/01/29_PHH.asp https://www.housingwire.com/articles/33-states-go-after-ocwen-phh-mortgage-over-servicing-fees/ US Justice Department announced August 8, 2017, "PHH Corp. PHH Mortgage Corp. and PHH Home Loans agreed to pay the United States $74,453,802 to resolve allegations they violated the False Claims Act by knowingly originating and underwriting mortgage loans that did not meet applicable requirements." https://www.justice.gov/opa/pr/phh-agrees-pay-over-74-million-resolve-alleged-false-claims-act-liability-arising-mortgage The business strategy adopted in recent years is to merely advertise services rather than actually providing them. My experience with this terrible business brought to mind: Handle every situation like a dog. If you can't eat it or play with it, just pee on it (here with a review) and walk away.

Again, I am getting this update rating of Liberty PHH…read moreMORTGAGE I began the process of requesting funds from my line of credit . Here's the timelines of what transpired: 1. Friday, January 13 - Sent an email to customerassist with the completed form request for funding; no response nor acknowledgement of receipt from my email 2. Tuesday, January 17 I called the 866 area code and spoke to a representative and was told- it will take five days to processs the funding m. I ask to expedite since the funds were readily available . Ask for a call back. No one called me back 3- Wednesday, January 18 I called the 866 area code again and was told it's being processed. 4- Thursday, January 19 I called the 866 area code again to get a status. I was told notarization needed due to the amount. I was never told this prior and why was I not notified. The agent told me that they tried to reach me and the line was busy. (????) I told the agent that's impossible because all missed call's automatically goes to voicemail. So, I stopped my working from home to run the errand to get notarized and faxed the documents AND emailed the copy of the fax along with the confirmation receipt. As of today, Friday, January 27, 2023 (14 days since initial request I have not received any funds except for a check which was voided because: I was told the check was mailed. Mailed!!! Whoever would mail $110k check?!!! I therefore asked them to void the check and reissue and send the reissued check via next day delivery with a tracking number. What do you know?? They sent the voided check via UPS next day delivery and it arrived but it's useless because it was the voided check and now I have to wait for the replacement check and have yet to find out the tracking number so I can verify there's a delivery coming. This company is now Liberty PHH but still operates in the same pitiful way as when it was Liberty. Please, please be aware ... Don't use this company!! My regrets are unending but at least I'm trying to help anyone thinking about using this company to please DON'T . They put me at the verge of a nervous breakdown. And my daughter said, I screamed in my sleep last night. I told her it's probably the stress with the funding I'd been waiting for!!!

Ted and his team made my original home loan and a recent refinance a breeze. Clear information,…read morequick responses, and reliable throughout the process. I was signing the paperwork remotely due to travel and COVID; the Kappel's were right there on the phone to answer questions. Btw - great rates!

I discovered Ted through Yelp, and my experience turned out to be exceptional. With countless…read moremortgage companies to choose from, I decided to work with Ted because of his honesty and transparency. His entire team kept me informed throughout the process, ensuring a smooth closing within the promised time frame. I highly recommend KMG--you won't be disappointed!

I am an old guy and have been to a lot of banks. I love golden one. I have tried many, and by…read morefar.List is my favorite. That being said, this is my least favorite branch. It is close to work so sometimes it is more convenient for me to come here though.Each time I dread it. It never fails that there is always a long line, and it moves very slowly. The branch by my house in Natomas also has long lines however they move quickly. This branch seems as soon as one color finishes.They stop for a short break....or leave. Coming here and having to do transaction inside eats up most of my lunch period. I wish they would be faster or understand their peak periods.And schedule more people.

This btanch continues to disappoint. Why is the manager gabbing and laughing so loud it is annoying…read morewhile 10 people are in line. There are only 2 cashiers open too. She should be helping customers.