Ordered early Mother's Day flowers from this local shop instead of 1-800-flowers and will do that again in future years! I ordered on the website just 2 days in advance. They called because they didn't have the exact same vase that was pictured on the website and I said no problem, her favorite color is purple so whatever works. So unbeknownst to be they added a purple ribbon to the vase which was a perfect touch. Beautiful arrangement and customer service! And even better pricing than the big online box store. My mom also told us that the woman who delivered was so nice. I do not understand all the negative reviews except the arrangement not being exactly like what is pictured on the website, down to the same amount of petals?? Every photo I've seen is just as beautiful as the online photo comparison. Very happy with my order. read more

Beautiful flowers for my mother's funeral. They delivered on Saturday, which other local florists did not offer. read more

Gudger's Flowers - Flowers - Florists Near Me - Asheville, North Carolina

Unbelievable would give 0 stars here-- really not sure how this place is in business. For $100 this shop thought it was acceptable to send a $3 case with only 3 roses for Valentine's Day and some carnations. You've got to be kidding me. Terrible terrible quality and service. The owner is incredibly rude and offers no customer service. Bad business and bad karma man. Save your money and get real quality flowers at Ingles. The gas station probably has nicer ones too. read more

Sorry to have to give even one star. I received an order confirmation email for my $100 flower delivery order. I never received a confirmation that the arrangement was delivered. No problem, I just called Gudger's Flowers to confirm. The man I spoke to treated this as a near-criminal offense. He immediately took on a hostile attitude and then told me to "look at my damn computer" and hung up on me. My husband called back and received the same outrageously rude behavior. Don't call this business unless you're in the mood for a solid dose of verbal abuse. read more

It almost laughable to add another poor review of this flower shop among all of these others - failure on me for not checking yelp BEFORE ordering from this shop. In a word, don't, just don't. Bad service, didn't get what I ordered, and when I contacted them about a partial refund for getting significantly less flowers than I paid for (see pictures) this was their reply: Sorry for the confusion ma'am But A dozen roses in a glass vase alone are $79.95 before tax and del Those are spray roses and have 5 or 6 blooms per stem which were long gone When u wait til this late to order on a major holiday All the red red flowers are no longer available per the wholesaler That is filled with burgundy snaps A red rose Green mum's Red alstroemeria Christmas greens Pine cones and berries I will certainly be more than happy to call these folks in the am and arrange for pickup No problem read more

Gudger's Flowers - What I ordered - Florists Near Me - Asheville, North Carolina

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Delivered very late and not at all.like arrangement ordered. Very hostile and.unprofessional people. Check reviews by others. I am not alone. Reported to BBB. read more

Gudger's Flowers - What was received - Florists Near Me - Asheville, North Carolina

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One of my best friends ordered flowers through this so called "business" for me for my birthday. After the delivery, I received a call from David; I, at first, was very touched that he called, as I thought he was going to ask if the flowers were adequate and wish me a happy birthday. However, he proceeds to tell me what a horrible person my best friend is due to a disagreement over my flowers. Why call me (the receiver) and try to stir an upset on my special day? This David person is highly unprofessional and won't be in business long with such horrible reviews. Try to act like an adult, David - much less a business person. read more

Like everyone else I buy most things off the internet and expect to receive items as described and shown. This florist not only doesn't provide items as described but makes changes without asking. I order a purple vase with a butterfly on it with their premium upgrades described as a 15 1/2 x 16 1/2 arrangement. I received a blue vase with a bee on it sized several inches smaller. The image on their website has 7 roses for the premium product and there were only 5 in the one I received which conincides with their deluxe package. Clearly they over sell and under deliver. I should have looked at the multiple reviews online before buying here. So I called to ask about the vase being the wrong one and was informed that it was out of stock and that I accepted alterations. After verifying my initial order email I confirmed had not having left the substitution section empty. The owner then started to yell at me, yes actually yell, and told me that he would send the driver to pick up the flowers. I was so taken aback by the complete lack of professionalism that I agreed and waited for the driver. When the driver got back I showed him the email receipt confirming that I had not mentioned anything about changes or alterations. I showed him the description of the items purchased that clearly showed I didn't received what I ordered and then asked about the reimbursment. He agreed with me and called the owner. The owner simply raised his voice again and said he wouldn't process the reimbursment till later that evening with his other paperwork and hung up. No apologie no desire to listen or even understand the complaint, he simply didn't care about service or respecting orders. What a piece of work. Save yourself the terrible experience and order elsewhere. read more

I ordered thank you flowers for my stepmother. I'm attaching what I ordered vs what she received. I was very disappointed and feel ripped off. I sent an email to the company describing the issue (including the pictures) and they didn't even respond. Inferior product and no customer service--use someone else. read more

Gudger's Flowers - Florists Near Me - Asheville, North Carolina

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11/14/2023 NJK "Let Gudger's Flowers" NEVER "be your choice of florists". They DO NOT "go the extra mile" (as they falsely advertise), even for a $160 order. Without any notification, they substituted and delivered flowers of a much lesser value, then the cost paid for them. When the person gifting flowers to me requested a refund, the manager became angry, nasty and belligerent. He also called me, yelling nasty, bullying language about the person who gifted flowers to me. TERRIBLE CUSTOMER SERVICE. AVOID THIS BUSINESS AT ALL COSTS. read more

Warning do not give them your business. They delivered the flowers after my wife lift work at 3 pm. . I had set this up at 5 am . I called them several times and NO ANSWER. WTF. They finally text me , no apologizes they more or less told me to stick up my ass. The text read we have your money. NEVER EVER will I do business with them again. read more

I was so happy to have ordered my flowers through Gudgers Flowers in spite of the negative reviews here! They were actually recommended to me by the care facility where my friend, who is the recipient of the flowers, is staying. Kelly who helped me with the order process, was very pleasant, thorough, and noted all of my preferences, communicated them to the arranger, and then gave me an accurate time frame as to when it would be delivered as they had to special order one item. She called me the day of the delivery which she didn't have to, and texted me a photo of the delivery, which I requested. It really warms my heart that my friend will enjoy the lovely arrangement. Thank you, Kelly, and to the designer/arranger, and to Gudger's Flowers. I highly recommend them and will be doing business with them again! read more

If I could leave a zero star review I would. They basically bait and switched the item I purchased with the item they sent to my recipient. Then proceeded to call me crazy. They said that they are allowed to substitute an item if it is not in stock of equal value but the item they substituted was less than the cost I purchased for the original item. Then when I told them that it clearly states on their website that those two products are not the same value. They called my recipient and complained to them, and then called me to tell me that the person that received the flowers said it was fine. Yea harass someone that is in the hospital for flowers I purchased, is NOT OK! They could have chosen a different item that was of equal value but chose something that was of less value. DO NOT GO HERE. They don't even try to contact you to tell you they are substituting your purchase, they just do it. Then yell at you harass and threaten you, then harass the person that you send the flowers to. Terrible customer service. Read full report here. https://www.ripoffreport.com/report/gudgers-flowers/asheville-nc-i-purchased-item-1527842 Update. After I left bad reviews and complaints about their business they texted me threatening to call the person the received the flowers again. Trying to bully me to recant my reviews. read more

THIS IS LITERALLY THE WORST PLACE OF BUSINESS I HAVE EVER DELT WITH. I ordered flowers for mothers day, gave all the information online while ordering. I did next day delivery and spend $80. They never delivered the flowers. I never received an email or call saying something happened where they couldn't deliver. So i emailed asking for a refund. There is absolutely no customer service what so ever. They were so nasty over email. Basically stating they would come to our place of residence. I WOULD NEVER RECOMMEND GOING HERE! STAY AWAY! (This is the email I received back) read more

Gudger's Flowers - This is the email I received - Florists Near Me - Asheville, North Carolina

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Gudger's Florist handled my girlfriend's 50th celebration with complete excellence! From start to finish it was top notch. Love these guys - you will not be disappointed read more

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Whatever you do, do not order from these people. The price they give you online changes AFTER you place your order. I called to complain after ordering flowers because I then received a SECOND confirmation email saying that the tax and delivery fee had increased. They told me the delivery address was further than they wanted to go. However, I had to put in the delivery address when placing the order, so they already knew where they were going when they gave me the first price. Then the manager yelled at me and said if I was arguing over the change in the price they were going to cancel my order and hung up the phone. Super unprofessional behavior from a customer service industry shop, let alone a florist. Save your money, take your business elsewhere. If I could give them less than one star, I would. read more

Gudger's really delivered (quickly). They helped me make a good choice and the flowers were quite nice. The recipient was touched. They were up front about the cost of the flowers and the fee for delivery. It costs money to run a business and to turn around a quality product quickly. read more

Gudger's Flowers - Florists Near Me - Asheville, North Carolina

Worst flower service ever!!! I ordered flowers for my 77 year old mother for Mother's Day, and this despicable company called my on the day they were supposed to be delivered to tell me they were too busy to deliver them. Shame on them! Never use this company. read more

I've been to this place twice and received excellent service both times. First time I wanted a single rose in a vase, the second time I wanted two roses in a vase. These were both put together in a few minutes for a reasonable price. I had previously been to a place down the street where I was told they have arrangements starting at $60 or so but couldn't do a single rose. read more

So many reviews on here indicate rudeness! Exactly, my experience. And, most certainly one of the worst and callous customer experiences ever! I was sent a beautiful and, surely expensive, arrangement in memory of my son. While many flowers were fresh there were several that were wilted and marked up; brown spots. I also mentioned that one of them looked like sweet peas. I'm an old woman and I've gotten plenty of flowers in my day and I've never received an arrangement with flowers that looked like they were seconds or as if they'd sat in the frig for a couple of days. I called them and very kindly explained the arrangement was beautiful but there was some flowers that did not look so great. I also said I'd be out and about and would be happy to bring them by to show them. They said, sure, stop by. They also said the flowers were not sweet peas but were stocks and that is the way they look (wilted). So, before leaving I looked on their website and I did not see any roses or lilies with brown or wilted edging on them and images of their stocks did not look wilted. Additionally, I stopped by another florist on the way and bought some stocks to see how they were supposed to look -- on the off chance that I just did not what a healthy stock should look like. When I arrived a lady came out and I explained what I thought was not right. She then took it to a man in another room; came back and explained they were fine. I then suggested, as I had earlier, that they just replace a couple of the flowers that looked bad so she took it again to the back room. She returned without the flowers and said "We'll just credit your account". That was a tad painful and awful. I was shocked! I explained those flowers were a gift and that the person who sent them had every intention of sending a nice gift with meaning. She didn't seem to care. We had further discussion as I asked to have a note stating they would not charge the account since they had not yet and she did finally give me that. She was probably as kind is she is permitted! The icing on the cake was the man from the back room yelled out, "and they are STOCKS and NOT sweet peas" as a spoiled child; not a bit like a businessman who cares to keep his customers. Probably $5.00 - $10.00 of replaced flowers could have easily resolved this issue and I would have walked away a praising and grateful customer. Instead the order was not billed. Don't waste your money unless you want to be treated in an arrogant and unkind manner! What a loss to both myself and my very kind sister-in-law! read more

Our Church orders flowers on a regular basis. The arrangements are always fresh, beautifully arranged and promptly delivered. Prices are right in line with other local florists, but the customer service and dependability ensures that we will continue to do business with this shop. read more

I ordered a set of flowers to be delivered on Mother's day. It was never delivered, upon many tries of contacting the business by phone and by email. 20 days later, I reach out to the owner following up on a refund request I'd submitted weeks ago, only to get the following response. My phone was on silent for the past week, but there have not been any voicemails left. I am still waiting for the refund, but to any potential buyers out there - do not waste your money or sanity with this place. Clearly incompetent trolls who can do nothing more than send their customers spiteful messages to redeem their worths. "Just saying If u would answer ur phone, this would have been handled a long time ago we have tried and tried and tried" read more

A friend from out of town wanted to send flowers to me and unfortunately for both of us ended up placing the order with Gudger's. Last Friday at 4:30pm I received a call from someone delivering flowers to my house, I was out and wasn't expecting to be home until 10:00pm, and the temperature outside was in the low 40's going down as it got later. The person wanted to leave them, but I asked her to return them to the shop, and asked why I hadn't received a call earlier so we could have avoided this mistake. Her attitude was dismissive, "just tell me what you want, I don't need to hear all of your thoughts on this." I asked her to text me the name and number of the shop, and that I would call the next day. When I called on Saturday, a very gruff man answered, told me they were very busy with funerals, and that someone would call me back after noon. I never received a call. Most of Monday went by before I called again, and I was told by the woman who answered the phone that she knew nothing about this and would have to call back Tuesday. She did, and to my utter disbelief insisted that someone had called me on Saturday but couldn't reach me. My cell phone shows no record of such a call, and when I told her that she kept saying that I was called. Then from the background I heard the gruff man refuse to deliver them again! I guess I'm just a sucker for punishment, but I went there to pick them up, mostly because I knew a friend had paid for them. I asked the woman at the desk why they didn't call Friday to arrange a delivery. She said they never called, and when I replied that I thought that was a bad business decision and that I felt obliged to tell others not to use them, there was no attempt to explain, no attempt to understand my displeasure, no care in their attitude. As I look at other reviews, I see many mentions of rude behavior, and the gruff owner. AVOID THIS BUSINESS AT ALL COSTS! read more

I would not use this florist ever again! The employees are rude and unprofessional!! My granddaughter had surgery and I wanted to send flowers to cheer her up - I ordered a spring bouquet with white daisies and pink roses plus other flowers that had a color scheme of pink and purple. The picture was on their website. What she got was nothing like that - she received some wilted flowers in fall colors. Gudger's delivered them on Saturday - Monday they were dead. I called the florist to complain and was told I didn't mark "no substitutions" - so they sent the arrangement with ugly wilted flowers they had in stock. After they were rude to me in two separate phone conversations, they called my granddaughter and were rude to her and hung up on her! Who does that? The one star is for delivering the flowers on the correct day - Rude - hateful employees who have zero skills in creating a pretty cheerful flower arrangement!!! Linda L read more

I'll let the picture speak for itself. The merchant was contacted and no response followed. read more

Gudger's Flowers - Florists Near Me - Asheville, North Carolina

Poor customer service. Not reliable, did not deliver on time and refused to answer the phone.

I wish I could upload the order summary image vs what was actually delivered. They were completely different. When I called to voice my concern, I received hateful attitudes and was told that I "can plainly see on the website what was ordered".. True story sir but the bouquet pictured on the order summary was nothing like the one we received. I was also told that I "got my money's worth".. We WERE repeat customers but Gudger's will NEVER get our business again. I wish I didn't even have to pick one star read more

Unbelievable service and unbelievable artistry. The arrangement we ordered surpassed anything I've ever seen. And our special aunt is deserving of nothing less. thank you Ben and David. You ROCK! Will try and put pic online but can't quite figure it out just yet. I'm old. People go to Grudger's. True artists. read more

They show complete apathy when being approached with a customer complaint. Don't waste your money, what they deliver isn't worth what they charge. read more

I placed an order online and confirmed my total. Later that evening I received the receipt with a different total that was charged to my account for $4.97 more than I agreed to. I called to dispute the charge and was told that they couldn't deliver to the address given for the price I paid and needed more. I explained that the address hadn't changed from when I placed the order, and I paid what the website asked. I told him he couldn't charge my card without my consent, to which the owner became very rude. I told him I would contact my card company and the BBB to get it resolved and we hung up. He called back about 10 minutes later and said he was going to drive out and get his flowers back. I told him he would not, as he did not know the circumstances for which the flowers were delivered. He said he "did me a favor" to deliver out by the airport. I explained that was the service I paid for, and he said he would be picking up the flowers anyway and hung up on me. He was completely disrespectful and without any feeling as he planned to TAKE BACK flowers that I paid for and had already been delivered, not knowing the reason that they were delivered. I wish I had read the reviews first. DO NOT USE THEM! read more

This has to be the worst experience with all our wedding planning. Try to have a conversation was impossible. The owner was simply impossible to work with. He jumped to the defense over the smallest disagreements or questions asked. He would not give details just said,"it will get done" or " yes I know" and expected me to be satisfied. Never details. Quick to down others in every way. When I chose to move forward and seek another florist he was making it difficult to receive my money back and delayed it everyday. I assured him that I would gladly pay for his time if he would just get me a bill but he just kept attacking me. Finally I had no choice but to call AMX. Had my account refunded immediately. Have not heard a word after he treated to put Liens on my property, etc. run from this drama. He unfriended my daughter and I fromFB. Felt like I was 16 again. Geez I'm a businesswoman and never would I be this unprofessional. How he is still in business I'll never know. Run from this drama read more

I have never met or spoken to a more rude bunch of 'professionals'. Do not recommend. Ever! Negative 1stars.

My husband placed an order for flowers to be delivered to me for Valentine's Day (in advance). I did not receive them until the eveing of the 15th. Not only were they late, they also looked like they had been stuffed into the vase by a 5 year old, with no apologies from the florist. My husband spent $100. What a waste. I do not recommend this florist. I would also like to add that some of the flowers were past their prime. read more

Gorgeous flowers for our Mother and Grandparents! I have been ordering our saddle of flowers that adorn my Mother's head stone for the past several years from Gudger's Flowers. He personally does this himself as he wants to be sure they are on secure and look great. The saddles are huge and beautiful and have always stayed on until he returns to replace it every six months. They would last a year or more but we replace it to match the seasons. They have never come off even during the worst weather and still look vibrant for many months which tells me they are good quality silk flowers. I can base my review on years of ordering from Gudger's. I highly recommend to anyone use Gudger's if you want it done right. read more

This shop is run by unkind people, and it does not deserve your business. Gudger's provided, by far, the worst customer service experience I've ever had. I placed an order the Saturday before Mother's Day to have flowers delivered to my grandmother. The Gudger's website, in giant letters, advertised Mother's Day deliveries and when you clicked allowed you to choose Sunday, Mother's Day for delivery. The flowers were not delivered, and on Monday I got a note saying they were closed on Sundays. I called the shop and said that the website advertised Mother's Day delivery. The manager, rather than being accommodating, started a fight with me: He said if I looked at the fine print at the bottom of the homepage I would have seen the "store hours," which noted that they were closed Sundays. I said that, because it was the busiest delivery day of the year and again because the website *invited me to and then let me order flowers for Mother's Day delivery* I had assumed they would be delivered. He basically blew me off and eventually I hung up in frustration. I challenged the order on my credit card, since they were not delivered as I had ordered and the manager responded not by calling me to settle the dispute but *by calling and harassing my grandmother.* I'm amazed that someone so unhelpful is allowed to run a business. There are much better options near Asheville. read more

I will begin by stating that I have not stepped foot in the door of this business and never will. Let me explain why. I received a beautiful valentines plant from Gudger's. However, prior to receiving it, the gifting party had to take it home and remove the greenhouse's sticker and re-pot the plant. What was shown on their website was not what she received. Yet, this is not the issue that concerns me. This issue is between those creating the transaction. However, after writing the owner expressing disappointment, the gifting party received numerous emails back that were VERY rude and unprofessional. After reading the emails, I too posted a "one star" rating on their Facebook. This then prompted the owner to seek me out on Facebook and proceed to harass me about our dissatisfaction. In doing this he called out our mutual friends, threatening to ruin my name with them and then proceeded to tell me that I should expect a call from his lawyer on the basis of slander. This company is unprofessional and cannot receive constructive criticism in any manner. read more

I ordered flowers from the website for a funeral. The picture shown on the website had 10-12 large flowers, which should have been a good sized arrangement on a table. When the flowers were sent it looked more like a tea cup of flowers - only 3 roses, two daisies and some greenery - that is not $100 worth of flowers. I understand the same exact flowers are not guaranteed, but I do expect the same quantity and quality I paid for. So disappointing - I will never use this flower shop again - and no one else should either. read more

Every year I send flowers to my best friend in west Asheville and the flowers from Gudger's are bigger and fresher than any other florists. I'm sticking with them forever~! read more

*Horrible customer service* I don't usually buy flowers but needed something at a whim and expected the experience to be 'welcoming' and 'friendly'...I mean, it's a flower shop for goodness sakes! I had seen something on their website and thought I could explain the arrangement (which was fairly unique) in minor detail and since they advertise it a s one of their 'popular' arrangements surely they would be able to figure out what I was looking for? My question was met with an unfriendly/unaccommodating attitude as if I was 'inconveniencing' the elderly service representative. I asked if we could just look at their website and I could point it out but I felt like i was talking Greek and pushing another 'inconvenient' request on her as she told me to go home, get the 'item #' and *maybe* they would get to it tomorrow. My 'happy day' outlook were finally squashed and I didn't feel like getting anyone flowers at that point. What a killjoy. The first step in effective CS is the rep actually 'trying' to help out the customer. My experience here fell miserably short of that. read more

Very, Very poor,pitiful service. I would never in any occasion use this "florist" again. My 6 year old nephew is more capable of floral arranging daises from the front yard than this place. Also, the customer service is deplorable!!!! David West and Pam have hideous attitudes and have NO idea of how to treat a client. I'm a firm believer in supporting floral shops over those dead posies from the grocery store, but I'll shop my local market before Gudgers again read more