I wouldn't utilize this storage facility again or any other from the Guardian Storage franchise as the company doesn't understand the importance and value of good customer service.
My dealings with the lady at reception haven't been good. She is grumpy, surly, and leans almost to the point of aggression.
Over the phone I told her the date I wanted the storage unit but when she sent me the contract, it had a starting date two weeks before that date. When I phoned to tell her she had recorded the wrong starting date she aggressively told me I had to have that date because they don't want the unit to sit empty. Like an idiot, I accepted it and paid for the empty unit until I moved in. She should have explained the starting date to me over the phone during my initial conversation with her and then charged me a discount for the first two weeks.
I have now had the storage unit for 10 months. I got a letter to state a rental increase after I had the unit for four months, and then another increase four months later at eight months. Not small increases either relative to the rent. They have you over a barrel once you move as there is usually significant 'effort' moving your stuff in and out of there. I don't recommend this place. read more