We are new to town and decided to try a local small branch bank. We are so pleased with the help…read moreand assistance we have received at CBT Diamond. The staff is knowledgeable and extremely helpful and transactions are handled quickly and efficiently . We would recommend this bank and branch to anyone.

I applied for a Home equity line of credit and never received it, good credit and plenty of equity…read moreand no income-to-debt ratio problems, but CBT seemed to think there was an imaginary lawsuit out there somewhere that belonged to a person with the same name as me, they just could not prove that was me, doesn't matter just screw the good customer. Oh yes the Adverse action letter supposed to be sent in 60 days was received by me on 2/11/23 was late.

I have had an account with Community bank and trust for the past 2 years and thought it was a great…read morecompany as far as customer service goes... Until today. I may be partially at fault for not checking my account as often as I should have, as I usually have a very big cushion in this account with student loans and saving from work, but after moving and changing my address, they were still sending notifications to my old address. I have been in and out of ER and Dr appointments with my daughter, started intense classes this summer, and with my move, I have been beyond overwhelmed with how busy I have been. I think you may know where I am going with this... So my account touched the floor, and after a few(5) petty transactions of around $5, I end up getting $150 fees in the past 5 days!! I called and explained my situation and had zero sympathy or understanding. I then went to a branch and explained that I have really been in a bad situation, my mail is going to the wrong place, and that I just need a break this one time as my account has ALWAYS been in good standing. NOPE! They showed no leniency for my mistake and lost me and my respect today. Any time people mention this bank to me in the future, I will repeat the horrible customer service I received today. There is no corporate office for Community Bank and Trust. This is just a dead end bank that does not care about their customers. Whether or not I was responsible fully or at least partially for this mistake, I expected a bit more compassion for my error in a rough patch in my life after being such a loyal customer with a high average balance and no previous mistakes.

Kim and everyone at this branch provides outstanding customer service…read more Great people all the way around

good customer serv,need to open another new acct so I have direct deposit and debitcard but choose…read moreto go us bank which was a mistake.ill b back n month or so ty

From the owner: Founded in 1979, we are proud to be the largest locally owned community bank in southwest Missouri…read more It all began in Carthage, Missouri, when Garry Denney, along with seven other people, decided to start a new bank. The first Carthage branch opened in June 1979 with one million dollars in assets. We now have 11 full-service branches, a Home Loan Center, and more than 40 ATMs to serve our customers. But most important, we have friendly people who are committed to helping you reach your financial dreams. Whether you want to come into one of our branches and speak to a banking expert, or prefer to do your banking on your phone or computer, we have the services and products to help you. With our wide variety of options, we have something for everyone — individuals, nonprofits, small businesses, large corporations. We invite you to do your banking business with us — the true community bank that believes in helping our customers and our communities grow and prosper every day!

Commerce Bank in Joplin (20th & Connecticutt) has the most immature and disrespectful bunch of…read moregirls on staff. A lady comes through the drive-thru asking for a withdrawal. She has a high, squeaky voice, almost like a child. The second they turn off the microphone, all of them laugh and squeal and make fun of this poor lady. I've never been more disappointed in people. NO ONE HAS HONOR OR RESPECT FOR ANYONE ANYMORE!!! So glad I finalized all of my business today with this bank. SMH #donewithcommercebank #norespect

Terrible bank, terrible customer service, no communication within the bank, nobody knows what they…read moreare doing and they will tell you they're highly trained but don't even know how to look up their customers. You will be disrespected by their bankers and tellers for asking questions and they will help you when they are ready after making you wait for 30 minutes.

Great bank! No issues! Fast and friendly always. No plans on leaving them. The first bank that I…read morenever had an issue with.

U.S. Bank is really dropping in customer service. Branch in Webb City as well as the Branch on the…read moreNorthpark Mall Parking lot both in the state of Missouri. The tellers are a reflection of leadership, then change out the leadership. My last two transactions have been very poor. Even with the bank card/ account provided, the teller manages to complete the transaction, but it is with the wrong account completely and can't follow directions. I strongly suggest that you double check the tellers who are unprofessional and clearly lack attention to detail. Working with money I would think the leadership would make sure the front line/ tellers would be trained. Trained and not "BLAME" the customer for their lack of attention to detail with basic fundementals of banking. The ultimate insult is listening to the tellers joke, poke and then not even have the professionalism to apologise for their lack of professionalism and execution of the directions of the customer. A very "non caring" attitude. U.S. Bank, bring back Clifford Wert, at least he understood customer service and cared.

I'm looking for a new bank. Arvest has screwed up my account on more than one occasion. They closed…read morean account because of possible hack without allowing future deposits (government payments) to be transferred into the "new" account. They then said, "Gee, sorry, there's nothing we can do about it now." Nightmare. A few weeks ago, I tried to cash an ENDORSED check from my husband drawn on our JOINT account and the middle-age cashier demanded that he be there in person to "verify" it. omg the lunacy. The employees are incredibly slow and clueless. The 32nd Street branch is abominable . AVOID IT.

Arvest Bank is run like a 1970's company that still requires paper documents for all agreements at…read morestart up and moving forward with all start up and ongoing changes that may take place. I tried to make a payment change online only to find out that at Arvest, this is not possible. Arvest requires that all changes to payment sources require that the customer fill out a paper form with signature for any payments and this includes updating expiring credit card payments. To make matters worse, the form come in the mail in 5-7 days and then must be mailed back making the conversion time as long as 2-4 weeks. With every other bank in the US (that I know of), payments can be changed on line without the contact and assistance of personal customer service help by logging in online, entering payment updates, and hitting the "OK" button. With Arvest it means calling their customer service number, going through robots asking multiple questions, getting put on hold for 15 minutes and finally getting to talk to a human at which time the reason for the call has to be repeated, explained and if lucky, getting to someone competent to complete the request. In my case, no such luck. I was told that the paper form would be sent to me via mail and I asked if they could also send via email (email has now been in use for 30 years but Arvest prefers paper, envelopes and stamps) and as of today those letters and emails never came. I this that Arvest should consider moving into a business more aligned with their internal talents and capabilities such as a lemonade stand that only accepts cash and exact change only. At the end of each day, they can fill their paper bank rolls of pennies, nickels, dimes and quarters light grandma did back in the 1960's. I believe that they can do this well. Otherwise, my suggestion is to work with organizations like Chase, BOA, Wells Fargo and others. Arvest is just not good at banking.

I do not trust this credit union at all. The workers are very shifty and gossip about their…read morecustomers. They hire people with criminal histories and poor credit scores. They also look into members' account details far more often than is necessary...fill in the blanks for yourself about the credibility of this organization. I know a lot more about this credit union than I care to share, but suffice it to say I would not have an account there or recommend JMCU to anyone.

I've been with Joplin Metro Federal Credit they have always given great customer service in person…read moreand over the phone. I've been very happy I would recommend them to anybody

Mike Brower at Community Bank & Trust is very helpful and professional. If you want a bank that…read morehas that small town feel, but can still handle anything a larger bank can, go with Community Bank & Trust in Carl Junction.

From the owner: Community Bank and Trust was founded on June 25, 1884, and continues today as an employee owned and…read morelocally operated financial institution dedicated to: - Exceptional personal service - Timely information and decisions - Quality products and services - Promoting the economic growth of the communities we serve Community Bank and Trust operates 12 full-service branches, 2 drive-up facilities, and 1 loan office in Southwest Missouri and Southeast Kansas. Since 1986 the employees of CBT have been actively involved in the success of our bank through the Employee Stock Ownership Plan. Each branch office is managed to specifically meet the financial needs of its customers and community. Thank you for banking with CBT where every customer gets more than what they came in for!