Project was discussed in details and they promised the deadline date and costs. Everything was…read morecommunicated but their response time took ages. Every phase took longer than expected. Very unprofessional. In the end, project was unfinished after 2 long years. Not only it took forever, the cost had sky rocketed. I was very disappointed. Funny thing was I hired another guy and he was able to get a lot done within a fraction of time. This explains BackBone's commitment which they lack of. Not recommended. Also I don't know why Yelp hid 2 other negative comments about this company. BB is bad! Don't bother!

One thing I can say for all interested parties is - Buyers Beware…read more If you are reading this, it is because you might be interested in having this company help you design a website, develop full stack from ground-up, create a customized content management system or maybe help you with your marketing initiatives. If so, this is an overview of my overall experience of around 2 years based on facts you might find useful: Consistent Over-promising, Under-delivering: Overall, the customer experience is friendly. You would be approached initially by an associate, likely a Client Services Rep, who would gladly try to fact-find first. But watch out, they constantly say yes, but are unable to deliver. In my case, my project is big, but they say is do-able. Asked me to split it into two phases. Phase one is to incorporate my website into the content management system so it will be easier to manage. The hefty project cost of $20,000+ was discouraging at first, but it was promised that phase 2 is doable and will be within budget. When we are finally synced up, we went into a 'discovery' phase, which costs upwards of $2000 and is promised that the amount paid will help reduce the cost of Phase 2. This discovery phase is mainly for nailing out the needs that we have discussed. The associate said yes to everything I needed, and even promised that the project is will be complete on time and on budget. This process took 6 months, even though I stressed that the discovery process should only take 1. Why did we fall behind schedule? Schedules are pushed back 50% of the time. They say they're overwhelmed by other project needs, or people conveniently become sick ON a meeting day scheduled a week ahead of time. There was even a time where the associate claimed that the WHOLE design team was sick, so that we'd have to postpone a meeting. I know these things happen, but if you want to deal with them, expect every 1 of 2 scheduled engagements is NOT going to happen. I don't think that's acceptable, at all. So in the end, we have reached an agreement, the associate sent me the final statement of work with the budget I have had in mind. It was sent through to me for signing, and a day later, the associate retracts the offer and says the budget is wrong. Don't people review these contracts before sending them for sign-off? In the end, after a grueling 6 months planning, they offered me a budget that was at least 4 times more than what was promised (this is after we spent 2 months cutting down hours, which we ended it up being very close to the targeted hours). I told them if I have the money to pay them, will they be able to start as soon as possible, the short of the long is, 'no'. They have other projects, they say, and my project poses too high of a 'risk' and the opportunity cost of having their team work on mine as opposed to others is just not worth it. Basically telling me to go away. So after almost 2 years of working together, having formed a decent relationship, I'm left with a product from Phase 1 that is not workable because it only works with their system, with no refund from the discovery phase which was promised, and close to 2 years of my time down the drain. In addition, to all that, they charged me for hosting every month, and it is close to 10 times more than what you would pay for regular hosting. This is for space I am barely using and bandwidth usage that is minimal. We never went live, so no one was accessing our webpage other than programmers. Compensation on that end? Nope. If you are considering to work with this team, I would consider treading very carefully, especially when you talk about budget and schedules. This team has very little professional integrity. They can easily change their minds on budgets, they said it is in their legal disclaimer somewhere. There is always an excuse. I asked is it reasonable to change my budget to four times more than the initial statement of work. They said it was a mistake. I'd say it is a very unprofessional mishap, but I get it, it happens. Meetings? They hold meetings with complete disregard of the consequences of being late. Utmost disrespect to the client. I double confirmed a meeting, again scheduled a week ahead of time, with the VP of Client Services. A man of that stature and experience, you believe that he would respect his clients correct? He was an hour and seventeen (1:17) late to his scheduled meeting. Ever heard of time management? No update, no heads-up. Migration was essential for my company because I need to get what was rightfully mine. Again, more excuses. They say even if they have customized work for me, that work is customized from a propriety portion of their own code, I do not get any ownership of that. So everything most of what was done in Phase 1, nope, not mine. What did I get for $20k+ worth of work? 103 Kb of code to be exact. In conclusion, buyers beware.

I have nothing but praise for Capture the Moment Media. They are an exceptionally gifted group of…read morepeople that have a way of meeting your every wish without you needing to hand hold or direct. From the details of their "getting to know you" contract to their professional on-set personalities, this team will fit in effortlessly with your special event and will produce something completely captivating in the end. I was blown away by our finished product. My wife and I couldn't believe how they managed to capture our wedding so perfectly. It was such a joy having Matt and Eric with us on our wedding weekend and we can now watch our video over and over again to relive the experience. To see their little piece of perfection for our wedding click here: https://vimeo.com/91746242

When we were first planning our wedding, my wife and I didn't even think we wanted cinematography…read morefor our wedding. We just didn't feel as though it was that important. We later changed our minds (THANK GOD) and then really struggled finding a company that resonated with us. We finally found CTM, who we LOVED and they came up with the most beautiful piece of work. I often tell people I wish I could time travel back to that day over and over and over - it was that special and that much fun. Well now, thanks to Capture the Moment Media we are that much closer to being able to do so. I wouldn't hesitate in a SECOND to have CTM do the work over again. They were amazing to work with, fair, SUPER friendly....and above all, do beautiful work!

I recently went through my first IRP after a motor‑vehicle incident, and from the moment my car was…read moreimpounded, I felt completely abandoned by ICBC. I was given no guidance on the process, no support, and every call they made seemed designed to implicate me for impaired driving. I had blown a "warn," which I later learned is within tolerance -- something ICBC never explained. Instead of helping, ICBC used distraction tactics: calling from the "care" side of ICBC to try to obtain hospital, doctor, and police records under the guise of assessing my recovery and lost wages. In reality, they were gathering information to strengthen their investigation and pressure me into forfeiting my claim. They ignored my calls, gave me no advice about whether to remove my vehicle from impound, and let costs pile up. I continued paying insurance on a vehicle I didn't even know was a write‑off because no one told me that deployed airbags automatically mean total loss. The adjuster assigned to my file was aggressive, inaccurate in their letters, and repeatedly implied I wasn't covered. Meanwhile, ICBC went silent for months, offered a value for my vehicle over the phone, then disappeared again -- all while they had already taken possession of my car and auctioned it off. After 35 years of accident‑free driving and never missing a payment, I was shocked at how poorly I was treated. The stress, anxiety, and frustration were overwhelming. Eventually, fed up and unsure what I was legally allowed to do, I contacted a law firm who referred me to Acumen Law. That's when I met Natalie Ross, and everything changed. Natalie immediately explained what was actually happening with my file and what the possible outcomes were. She took over communication with ICBC, and the relief was instant -- I finally felt heard, supported, and protected. Her professionalism, expertise, and clear communication made the entire process manageable. The retainer and capped fee were more than reasonable, especially considering the months of stress and car lease payments she saved me. Over the next few months, things finally started moving. I knew ICBC could no longer push me around. Eventually, I received confirmation that I would be paid for my vehicle and some of my expenses. After everything I went through, that moment felt like a victory. Thank you, Natalie, and the entire Acumen team. I am 100% satisfied with the outcome and the support I received. I wholeheartedly recommend **Natalie Ross** to anyone dealing with ICBC -- don't waste time like I did. Go straight to Acumen. They will protect you, guide you, and get you the result you deserve.

Natalie Ross was great. Easy to work with and communication was excellent. Would recommend.read more

Overall I would say I was pleased with the 1 day Nikon camera course I took here. I paid the early…read morebird rate of $142 which is perhaps a little bit much, and probably what prevents me from giving it 5 stars. The instructor (Ross) was a good speaker and teacher, and clearly passionate about photography. He was extremely patient with all the different types of Nikons that the students brought and took the time to answer every question thrown his way. Just a couple of small negatives: the classroom was a bit too warm (no windows, typical of warehouse-type photo studios), and there was no advance info on lunch break times & facilities, which would be useful as the course runs from 10 AM to 5 PM. Now, if I could just remember everything we were taught...

I hate to do this but they were completely inflexible and stuck to their guns so I need to call…read morethem out. I registered for the Intermediate Digital Photography course last year, eager to follow up on the Beginner one I'd just completed at Langara, while saving a bit of money. Eager is key, because only after I hastily registered (the course was starting within a few days and I didn't want it to fill up) did I notice the course outline, which was buried in one of the drop-down menus, and saw that there would be a lot of model work, which I had no interest in. So, I called them, less than 30 minutes after registering, and explained myself, but they refused to give me a full refund. Now, the remaining amount was only $30 - something about the company they go through for visa payments - but I'd just donated $30 for half an hour of nothing, and they were completely unwilling to budge and help me out. Did they do anything wrong? No, they followed their policy, but there are always exceptions to rules, and good customer service seeks to understand the big picture, and make clients happy. In this regard, they failed miserably. Instead, they seemed to prioritize making money, and for that reason, they've lost a client for life. I've not booked with them again since, and I never will. Also, I've heard (and just looking at their course outlines by comparison) that they're nowhere near as thorough, or therefore educational, as Langara. Yes, Langara is more expensive, but you get what you pay for. I wish VPW would have made a better impression on me, but they chose to prioritize themselves over their client, and so lost out on both counts.

The building that I work for hired these guys to do a post reno clean up on three floors. They…read moreremitted a PDF quote to us in a timely manner and due to communication we hired them. They did a fantastic job with the cleaning, were always on time and they kept the lines of communication open all the time which was super appreciated. They were more than patient with us when there was an issue with organization with the clean up of the last floor and went above and beyond what we deserve. Very friendly and charming cleaners. We had different cleaners each week and they were all pleasant to deal with.

How can we thank you enough for all we have learned from you over the past 2 1/2 years. From the…read moreminute we heard your tagline, "If your business is not supporting your life, what is it supporting?" we knew that we needed to work with you. First we started off by going to your 90 Day Workshop. What a mind blowing experience. Whatever we knew about business up to that point was overshadowed by the immense amount of things we learned that day that we did NOT know or ever even thought of. Your workshops are informative, fun, organized, well put together and thought out and well delivered. We left with a renewed sense of excitement and optimism about our business. When it was time to attend the next 90 Day Workshop we were skeptical about what more we could learn after having attended the first one. We could not have been more wrong. We have attended many 90 Day Workshops and each time have worked on different aspects of the business, leaned new things, networked with new business owners and brainstormed answers to the challenges we were facing. We then continued working with you privately. You are a wealth of knowledge. Every challenge that we presented to you, you came back to us with a wide variety of ideas and solutions. What you did not know, you researched and got back to us. We have implemented every suggestion you have given us with great success. You are also extremely confidential in everything your clients share with you and very generous with your time. Thank you John for all you have done for us personally and in business. Our ongoing success has been due to your coaching and guidance. We highly recommend anyone, no matter what stage their business is in to come and see you. Sincerely, Ricki Kahn and Johnny Saborit Brisas Carpet Care

John's advice and his planning sessions have helped my business grow and become a more efficient…read moremachine. Thanks for all your help! A really great source of encouragement and organizational knowledge!

Not enough stars on this site for this studio! Bryan took time out, on a Sunday night of all…read morethings to help our non-profit with a shoot for an upcoming video. I am sure we still received the same awesome treatment as those that pay for his services (which he let us have for free) Very professional, studio very clean and equipment was top notch for sure. This was also done on pretty short notice. Absolutely recommend this studio for many reasons! I know I said it in person, but thanks again Bryan for accommodating us and being a real pro!

From the owner: "Vancouver's Premium insert sound stage and post vfx studio"…read more Take Full control of lighting and sound in a comprehensively designed studio that accounts for all your professional needs. Featuring: * In-house post vfx / Editing suites * Overhead rail system * Makeup room * Luxury washrooms * Green room / Reception * Catering * Light / equipment  rental packages * Wireless internet (20mb/sec) * Excellent recording acoustics * Boardroom w/ 60' monitor & Internet * Secure parking for equipment vehicles * Kitchenette / fridge in reception area * Industry leading 'Green' studio * Premium in-studio audio system

The highest level of production quality and professionalism I've seen in the marketplace. Everyone…read moreI've interacted with at Media Button has been fantastic to collaborate with. High production quality and detailed work leads me to believe this company is the top choice for anyone looking for a video production company.

From the owner: Media Button specializes in corporate video production services throughout Canada, with studios…read morelocated in Vancouver and Kelowna BC. The combination of our facilities, equipment and our team of award-winning creative professionals positions us to make a difference. As much as we love and excel in the creative process, we also understand it's business. It's about strategy, competitive advantages, brand, budgets and achieving your business goals and objectives. And we get it... our job is to understand the business at hand while doing all we can to make you look good. Call us for a free consultation

I knew I hired the wrong lawyer when Sacha Roudette made several spelling mistakes on the statement…read moreshe wanted me to have notarized. Very poor communication as I was only able to get a hold of her once a week. Her assistant, Natalie, is also very unprofessional and extremely impatient on the phone. She put very little time into my case and as a result, Sacha lost a fairly easy case with strong evidence. Do not waste your money on Sacha Roudette or the entire acumen law corporation. Also check: https://www.lawyerratingz.com/m/ShowRatings.jsp?tid=1641372

From the main contact, Natalie, to my lawyer, Stephanie, the group from Acumen, Victoria, were…read moreamazing. Stephanie really understands the game and does the very best to get your situation fixed. All contact was quick and professional. The whole process was completed with great outcome in a 1/3 of the time expected. Thank you!