USAA complete disaster. I can not log on about every third time I try. The wait time on the phone is more than an hour, their call back system does not work, the chat process sends you in circles, they do not respond to messages, and if you are ever lucky enough to actually speak to a USAA representative, that person will have absolutely no idea what they are doing. On top of all of the above, USAA makes unsupported service charges knowing that their customers will not be able to dispute them. Get out of this bank before it crashes. Good luck with getting money from the federal insurance when they do go belly up. Maybe your grandchildren will get it. read more

This credit union is the best! Staff in branch is very friendly and tight-knit. Couldn't speak enough to how this office helps me each time.

Love my credit union! Having so many alternatives to bank online and from anywhere can't be more convenient! Incan do everything through the app, chat with someone right away, lock my card, use Zelle... again the BEST! read more

As a 6 year member of this business all I can truly say is that the Customer service phone system is the absolute worst I've ever encountered. A member calls in and you go around and around and around after entering in the required information. The system is a total joke. The ONLY way to get any type of question answered is to visit a branch. Completely and utterly disgusted with GTE phone service. read more

I opened two accounts with GTE. I was switching from a national bank, and thought a local credit union would offer more. My first account was to be used for a rental deposit. Per law, a rental deposit cannot be mixed in with personal funds. The second account was a personal account that I planned on occasionally using. I made it clear to the agent who assisted me that I do not want the accounts linked, and the account with the rental deposit could not be touched. She suggested a non-interest-bearing money market account. I agreed. If I overdraw my personal account for whatever reason (if I don't have time to make a deposit, for example), I have no problem with the bank assessing overdraft fees, which I've paid. Today however, I was dismayed that they withdrew overdraft fees from the money market account, (while also returning the 3 payments I had made to my credit card providers), resulting in $210 in bank fees being withdrawn from the money market account. The teller I just spoke to said it is their policy to wait 45 days before they take unpaid bank fees from another account, and couldn't explain why it happened (she's currently waiting for answers from their corporate office). Needless to say, I have no other choice but to close my accounts after she investigates this. I cannot chance them making an error like this again. read more

I've been banking with GTE for many years and so far it has been very pleasant. Thanks GTE

This CU is the worst in Florida if not the United States! Their customer service is nonexistent and their mobile and online sites don't agree regarding deposits. Deposits pending do not show up online but do on the mobile app. They do not release part of the funds on a check as they claim they will. Horrible approach to serving their so called "customers". Do yourself a favor and go elsewhere. read more

Although my situation was with their online application process and contact center I would proceed with caution. Asking applicants to make copies of social security cards is highly inappropriate to me. Refusing to answer questions about my credit score, which I know is excellent, during the application process is not a good business practice for a financial institution. Maybe I was going to apply for a loan with you?! Verify identity with information on the credit file if you need to! read more

I completely agree with the other reviewers on this list. The ABSOLUTE WORST FINANCE COMPANY I'VE EVER DEALT WITH. My wife and I purchased a new Toyota in the end of 2018 and the dealership helped us in getting GTE Financial to get us the financing that we needed with a good rate. Sounds like a great beginning to the story right? Well it has been all downhill since then. It took 2 months to finally get any sort of documents from GTE to tell us how to pay, where to pay, when to pay, etc. And by that time they had already charged our account with 2 late fees!!!!! We were livid! They don't give you any options on when you can pay such as weekly, bi-monthly, etc. It is just by the 10th of the month each month. That isn't such a bad thing but the options would have been nice. Fast forward a few months down the line and unfortunate life events between myself and my wife unfolded to where we were getting a divorce and we decided because of the amount of the monthly payment I would assume control of the car. This is when the real roller coaster of emotions started. I started calling their customer service and we started to work together to get a loan in just my name. I make a substantial amount of money every month and my credit is really good so I didn't think there would be any issue for an internal re-finance with GTE. Oh how wrong I was. After about a week, I heard back from them (finally after multiple calls everyday as they NEVER EVER CALL YOU BACK). I was told that I needed a co-signer. No problem, I had a co-signer ready and after a couple of conference calls I heard back from an associate that they had accepted my loan!! Great news!! Well, not so fast, this is GTE. They said they only required my insurance which I gladly sent over. A week goes by. Nothing. Call over and over. Finally get through to someone and they have no record of my loan being accepted even through I had the sheet in front of me that said I was, they said it didn't matter and it had to go through review. They finally sent me an email a few days later (NO CALL AGAIN) saying that my loan was not approved because my co-signer didn't live in the same house as me!!!!WTF?!?!? I was so angry at this point and I decided to call USAA which I was a member of. In less than 3 minutes on the phone I was approved for the loan with no co-signer and the next day they sent the payoff to this horrible company. DO NOT DO BUSINESS WITH GTE FINANCIAL! If the dealership offers you a loan with another company, even if the interest rate is a little higher, believe me, go with that other company. read more

I wouldnt recommend this bank for any person. My husband and I opened 5 accts with this bank. One in my name so I could open a college account for my grand child. He opened one in his name to also open 2 accts for our other two grandkids, What I didnt realize was they would charge you $10.oo a month for each month of inactivity after 6 months. I never touched the original savings in my name as it was only a hold acct so I could do the grandkids. So today I found out they pulled all my money out and deemed it inactive. I believe I opened with 200.00. thats B.S. They would not reverse the inactivity fees. so we closed all accts in excess of 3500. I am suprised this bank is even open with this type of rules. read more

Horrible customer service . no one knows what s going on,,,transfer to multiple phone agents for simple question... no one has answers closing my account the worst !! read more

Fantastic Credit Union with excellent employees! Have been a member since 2007 and would not change it. Have all my loans, credit cards, and accounts with them. read more