I highly recommend Bob's Automotive Repair & Service. My check engine light kept going on and off…read morerandomly and I needed to get it figured out and fixed as soon as possible, because of course it's time for my emissions test. I stopped in there to schedule an appointment, and they asked if I could leave my car right then. That was awesome for me. They called me a couple hours later to tell me what the problem was and quoted me a price. A couple more hours and they called to tell me my car was done. That was awesome to me to stop in without an appointment and get my car fixed all in one day. They are all very nice and their pricing is very fair. I felt they were very honest and I would definitely use them again if needed. It was a very good experience working with them.

A literal scam! I came to them to find out what was wrong with my engine, although i got a…read morediagnostic from autozone and let them know they said i needed a MAF sensor, but they told me all it was, was the air filters and low oil codes popping up. Charged me $220, ok. Not even 2 full hours later of me driving around to do errands my engine light comes back on. Not only that within a week after me bringing my car to them, my car starts starting and not staying on. This happened 3 times within a span of a week. I got stuck in a garage because my car wouldn't start anymore and a guy my school sent out looked at my oil and said it was dark!! i brought my car BACK to bob's and they then charge me another $200 just to clean out a sensor but on the receipt it says they removed and replaced the sensor (lying on paperwork) and they said this was a new code to pop up. But when I brought my car to autozone before coming to Bob's, they told me the MAF sensor was the issue. Another 3 hours after driving my car from getting their service, my engine light turns back on. They have no respect for clientele and just want to ruin your car so you have to keep coming back to them. I have never been so dissatisfied in my life! Do not go here!

The quality of their work is amazing, and Jason does his absolute best to make sure the price is…read morethe lowest while also getting the beat parts. Would recommend for anyone who needs service in the Essex area.

I've been taking my vehicle there for years. First, because it was convenient. Now, I still take my…read morevehicles there, even though it is not convenient, (I now live 23 miles away), but because they are honest and know their craft.

I had an amazing experience at Prime Care Auto. Both times I have brought my car, it has been ready…read moreprior to the estimated time. Siwan ensured to explain every step and why certain things were required/recommended. Additionally, he ensured to show me how the cost was calculated (we all know car repairs can be pricey but he also makes sure that you know where your money is going!) I even received videos explaining the work being done on my car as it was done. Finally, the waiting area was very well-designed and comfortable. These added details were the cherry on top of an already amazing experience! Honestly one of the best experiences I have had. I will definitely be taking my car back when additional services are needed!

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

Matt and his team are always there to save the day…read more My car was coding p0420 and on board diagnostics said my catalytic converter was failing. One shop said I needed to replace the converter and both 02 sensors to the tune of $2500. After F&H ran their tests I only had to replace an o2 sensor, costing less than $200. Problem solved and saved Me at least 2k. Since then I've only used F&H. My odometer is about to hit 300k. On my 2019 Legacy. This car keeps going thanks to them.

Total ripoff! I would never let them touch another vehicle. Paid them once to fix the a/c and their…read morerepair lasted less than 2 weeks. Brought it back and they wanted more money to diagnose the same problem that they said they fixed but wanted to charge me again to fix the same issue. I did get the second diagnosis fee refunded but they still didn't stand behind the work in which I paid for the first time. It's difficult to trust a shady operation like this and I'm sure they make it a routine practice! Very sad individuals that run this place.

No stars at all!! Took my car here for an inspection. They never called with any update so I kept…read morecalling the to see if it was ready. He finally says it's ready for pick up when I called the 4th time only for me to get there and the doors are locked so today is Sunday and they still have my car! Like what is going on! Very unprofessional!

Editcomplaint details Description of complaint:…read moreOn May 4, 2026 I paid $4501.93 to A&R Automotive in Essex MD for a replacement transmission parts and labor for my 2011 Transit Connect Van. At that time I expressed concern about the fact that I was not local, and what I could do if I had trouble after returning home to NY, approx 400 miles away.... I was told verbally, repeatedly, that if there was any problems I would have 100 days to make use of a warranty at any shop that used technet warranty coverage. I took a photo of the warranty company, to be sure. 4 weeks later the transmission failed near Buffalo, NY. I called the company who told me that technet doesn't cover transmissions or used parts, and the only way they would honor the warranty is if I brought it back to the shop. I asked if they would honor the warranty on the part only, and the owner(?) Mac told me they would only honor the warranty if they could get the codes from the transmission errors. I took the van to my local auto shop and got a printout of the codes, and sent them to Mac. I called to follow up the next day and he said they could only honor the warranty if I brought it to their shop. Which I cannot do because it's broken down! I said if they want to fix it they can pay for it to be towed down to them and of course they said no, I said I understand that they could not honor the warranty on labor, but the part cost $3100, and it was broken within 400 miles and less than 40 days! I got pretty upset and used a few swear words but not until it was the very end and then Mac hung up and refused to answer my calls. How dare I use the F word when they bilked me out of $4500 with a faulty part and lies about their warranty.

I inherited my grandfather's classic car. It has never been driven regularly. It constantly stalled…read moreand had an odor to it. In addition, it had the original brake hoses which were hardened. I heard about Blair's Auto Care from a friend. We were initially nervous to use them since we had not done well with a previous company that was recommended to us. We couldn't be more pleased with the service we received. I am not a car person but everything was thoroughly explained to us before it was fixed. I have never seen a cleaner shop. But best of all the car runs perfectly. I would recommend Lisa and Mark to anyone, as a matter of fact we already have. They will be our go to auto care center from now on. And we have already made an appointment to have work done on one of our daily drivers.

We have 3 teenagers and 4 cars. We spend a lot on car maintenance and repairs. Taking the cars to…read morea dealer was convenient, but came with sky high prices, poor workmanship, and unnecessary repairs. We were jaded and didn't trust anyone. Then a coworker recommended Blair's and we haven't looked back. Blair's is amazing. Trustworthy AND affordable prices. Very satisfied with all of the repairs we've had done so far. Love their coupon book, too.

Consistently AMAZING customer service. My truck needed several issues addressed, and still has some…read morethat are on the list to be fixed yet...each and every time the crew at Bernie's has worked quickly & with expertise to get me back on the road quickly & reliably! Cannot recommend them enough..fair prices, trustworthy diagnostics..no bull!-fair prices for quality work. Won't take my truck anywhere else!

Inexpensive - After moving here from California, I had to find a new place to get my car fixed up…read moreand though this place isn't flashy or glamorous, Bernie gets the job done and not too pricey either. Honest - Bernie is an honest guy and his business comes from word of mouth of others that have seen what a fine job he does. There's a reason this place has been open for over 15 years! Efficient - I came in here needing a part installed and immediately Bernie, seeing that it would only take a couple minutes and that I was in a hurry, quickly put everything on hold and had his mechanic install it for me. The job was done in about 15 minutes and they didn't come back telling me I needed X or Y fixed and that I needed to add a couple hundred dollars, like all other places I've been to. All they said was that the part was installed, shook my hand, and said thanks for waiting. Would definitely come back if I need any automotive work done.

My tire light came on. I started getting nervous because I was getting on 695. I couldn't find ai…read more I stopped by this place on a whim and the mechanic helped me. I just needed a little air. Thank you Sir.

they are 10 stars instead of 5 !! great people to have service your vehicles ! very reasonable…read moreprices for quality work !! highly recommend them !!!!!

Great Service and Repair shop. A little out of the way for me living in the city but well worth it…read morethanks to the great staff. Very fair and honest which in the automotive industry seems to be a thing of the past.

Jerry and Lou are the best. An honest mechanic is hard to find in this town and these guys are not…read moreonly good at what they do but honest and genuinely good people to boot. Plus, Jerry is a Cowboys fan. Woo-hoo! Always worth the trip to Phil &Rick's.

I can't say enough good things about Tito's Auto Care. From the very beginning, everyone treated me…read morewith kindness, patience, and respect during what has been a very stressful experience with my car. They took the time to explain everything, answered all of my questions, and never made me feel rushed or like I was a burden. Even when my car continued having issues, they stayed committed to helping me through the process. Their honesty, professionalism, and genuine care meant so much to me. It's hard to find a shop that truly cares about their customers the way they do. If you're looking for an auto repair shop that treats you like family and stands behind their work, I highly recommend Tito's Auto Care. Thank you all for your hard work, your patience, and for showing so much compassion. I truly appreciate everything you've done for me!

I'm pretty rough with my car, so I did a lot of research to find a proper affordable mechanic and…read morerefuse to go anywhere else. At Tito's you can drop your car off and they can shuttle you anywhere you need to be (within a 10min radius). I usually get dropped off across the road to get lunch. I've been here a few times and I've always been happy with their work. They replace and cut keys if you need more copies, do both standard and drum breaks, and more. Truly full service. And they're honest about the cost of labor and replacement pieces. The waiting room is kinda rough and cold so you can ask to sit in the office with the lot puppy they found and adopted this year. She's so well behaved. While I was waiting I got to talk with one of the co-owners and they're super friendly, you'll find good conversation with most of the folks here. They check in as they work on your car if they find any additional issues.