I had an extremely disturbing experience at this shop and would strongly caution anyone considering…read morebringing their vehicle here. Especially if you are a female going in alone they think you are going to be dumb.
I drove my car into the shop under its own power. The car was running normally, the temperature gauge was normal, and my only concern was a possible minor coolant leak. I was fully capable of driving the vehicle when I arrived.
After supposedly performing a pressure test, I was told I needed a water pump, thermostat, coolant replacement/flush, and related work for approximately $2,600. I told them I needed to call my husband and think about it. I stepped outside for roughly 20 minutes to research the price.
When I came back and said I was declining the repair and would drive my car home, I was suddenly told I couldn't drive the car anymore because a coolant hose had come off/broken and the coolant had leaked out. What made this especially concerning was that the employee had already shown me the vehicle while discussing the original estimate, and this supposedly broken hose had not been broken at that time.
The hose was now cleanly broken at the elbow/connection. I had driven into this shop with a functioning vehicle, yet after declining a $2,600 repair, I was suddenly being told my vehicle was undriveable.
They then told me they would take care of the hose if I agreed to the $2,600 repair. When I continued to decline and asked what it would cost simply to replace the hose and coolant so I could leave, I was quoted approximately $400
At that point I no longer felt comfortable allowing them to touch my vehicle, so I called a tow truck. While I was waiting for the truck, they repeatedly tried to convince me to authorize the original work. As the tow truck got closer, the price for the repairs suddenly dropped from approximately $2,600 to $1,600 once I put them on the phone with my husband.
I still refused and had the vehicle towed. I asked the tow truck operator to look at the broken hose, and he told me that, in his opinion, which I had already suspected , appeared to have been freshly snapped at the elbow and that he did not see evidence that the hose itself had previously been leaking.
I have since contacted two other repair shops about the same repairs, and both estimates were around $1,300, compared with the $2,600 I was originally quoted here.
I cannot prove exactly what happened to my hose while my vehicle was in their possession, but I know the condition in which I brought my car there and the condition in which I got it back. And it was not even same condition as when they told me the original quote. I drove into this shop with a running, drivable vehicle and left on a tow truck with a broken coolant hose after declining their $2,600 estimate.
The entire sequence of events, especially the newly discovered broken hose after I declined the repair and the price dropping by roughly $1,000 while I waited for a tow truck, left me feeling that I was being pressured and taken advantage of. I would not trust this business with my vehicle again and do not come in here as a lady alone.
I ended up paying $100 for a coolant test and left with a broken, undrivable car.
