I have been receiving care through MHCD/WellPower for nearly 20 years, and it is incredibly…read moredisappointing to say that I have now decided to seek care elsewhere.
For more than a decade, I was under the care of Dr. Baker, who was an exceptional provider. After Dr. Baker, I was with Hilary Holmes at WellPower for approximately 1.5 years and felt more supported than ever. Unfortunately, she decided to leave WellPower, open her own practice, and did not accept insurance.
I was then transferred to Diane States, whom I saw for approximately two years. I only had a handful of appointments with her during that time, as much of my medication management was handled through email. While communication could sometimes be slow, and there were times when I felt my emails had not been fully reviewed, I always got the sense that Diane had an extremely heavy workload and was stretched thin. Despite that, she did her best to help me, and I generally felt that she was trying to support my needs.
Unfortunately, after being transferred to Sarah Barnhart at the end of July 2026, the quality of my care has diminished significantly.
Since the transfer, I have experienced significant delays in communication, medication management, and care coordination. I have now been without an antidepressant for approximately eight weeks while waiting for coordination with cardiology, and I have not been provided with an adequate plan for managing my treatment in the meantime.
I attempted to follow up with Sarah regarding my worsening symptoms, only to be told, "I haven't heard back from your cardiologist, and you still haven't scheduled a follow-up appointment with me." Rather than addressing the fact that I was reaching out because I needed help with my treatment, I felt as though the responsibility was continually being placed back on me to schedule an appointment. I was eventually told that her next available appointment was October 26.
I also copied my case manager on my communications regarding these concerns. While I am not fully aware of the scope of her role or what authority she has regarding provider care, she was the person who transferred me to Sarah. Despite being included in my communications and being made aware of the difficulties I was experiencing, I did not receive any attempt from her to intervene, assist with the situation, or help facilitate a resolution.
When I attempted to schedule the October 26 appointment, I experienced additional problems simply trying to reach the office. On my first attempt, I was placed on hold for several minutes before the phone system stated that no one was available and disconnected me. When I called back and selected the option to schedule an appointment with my provider, there was simply dead silence on the line. I ultimately had to call another number, where I waited approximately 10 minutes before finally reaching an operator.
This is extremely disappointing after nearly 20 years with the organization.
What makes this particularly difficult is that I know what good care through WellPower, formerly MHCD, can look like. I experienced it for many years with Dr. Baker and continued to experience it with my subsequent providers. I know the difference between feeling supported by my mental health providers and feeling like I am left to navigate my care on my own.
I never expected that after nearly 15 years with MHCD/WellPower, I would ultimately decide that I need to find care somewhere else. But since being transferred to my current provider, my experience has changed dramatically, and I no longer feel confident that my mental health needs are being adequately addressed.
I am incredibly grateful to the providers who supported me throughout the majority of my time with WellPower. Unfortunately, my experience under my current provider has left me feeling that I can no longer rely on this organization for the care I need.
After nearly 15 years, making the decision to leave is incredibly difficult and disappointing. I genuinely wish my experience with WellPower could have ended differently.
