Was very impressed by the initial consultation, but will never use again. After receiving quote, we were charged $300 for "tree remove" (we did not ask for any trees to be removed). We were reimbursed after calling. Then we opted to pay 50% of our costs up front, but were charged 100%. When calling to ask, we were told "most people just pay 100%" without offer to reimburse the 50%.
We asked for a call/text before coming to mark off area for our dog, but no call/text was received for first treatment. After calling to remind about a call/text next time, was told "There's always that one customer that things go wrong for".
Then, second treatment was done WITHOUT CALL OR TEXT. Called again, was told same thing ("We'll make a note and take care of it")
Then we finally received a text about an upcoming service. Waited two days, no service. Called and asked when service was coming, and was told they already did it - one week before the text was received!
Figured, "Hey after multiple mess-ups, maybe they would remember to give an alert before the final treatment." Nope. Third treatment was done without any notification.
When calling, we were always asked if we were a Grounds Crew customer or from some other company. The fact that they merged companies is no excuse for horrible organization and communication. Will never use again. Waste of $150. Will do it myself next year. read more