I have bought 2 trucks in the last 6 months first one tore up within the first 3 days. They bought that one back and sold us another one which I unfortunately wrecked 2 days ago and even though the vehicle was totalled, none of the air bags deployed, the ABS brakes did not work and the safety features did not work. We found out through our insurance the truck had been wrecked in 2022 with $30,000 in damage. read more

10/10 recommend Robert hall at Elizabethton dodge!!!!! I've been struggling to find the perfect truck for my new driver and with his determination to find us the perfect truck we drove off with all smiles! He truly delivers smiles per gallon around this town. See him for all your car needs to get your smiles too! read more

Came looking to buy, walked around for 30 minutes and not a soul came outside to help us. They all just sat inside and stared at us through the windows. read more

!!!!! BEWARE OF THIS DEALERSHIP !!!!!!!!!! I had my vehicle towed here after they did their initial inspection(if you can call if that) they told me my rear end, driveshaft, transfer case and transmission. All have failed at the same time and wanted to charge me 13 K for the repair. I have always done my own mechanical work on older jeeps / trucks things like that. So that did not sound right to me and I was charged 180$ for this inspections and work that was completed (what did they do I'm not sure they definitely did not inspect my vehicle or do any proper diagnosis?) I had my vehicle towed from CDJR of Elizabethton to CDJR OF BRISTOL (costed me 100$) And I'm so glad i did after doing their inspection and evaluation they determined all my truck needed was an axle shaft not even the whole rear axle housing like CJDR OF ELIZABETHTON wanted to charge me for I had them go ahead and do the front differential service the transfer case service and fix the axle shaft in the rear end they did a few other little odds and ends, while the truck was there (maintenance stuff) and the total was just under 2500$ CJDR OF ELIZABETHTON IS MY LOCAL DODGE RAM DEALER THEY HAVE PERMANENTLY LOST MY BUSINESS. I USED TO GET MINE AND MY FIANCÉ'S CARS SERVICE DONE HERE. I HAVE A DODGE RAM. SHE HAS A 19 CHARGER NOW EVEN IF I HAVE TO GO OUT OF MY WAY I WILL BE TAKING MY BUSINESS SOMEWHERE ELSE. I DO NOT KNOW IF THEY ARE INCOMPETENT AND CANNOT DO PROPER DIAGNOSTICS OR IF THEY WHERE JUST TRYING TO SCAM ME FOR 13K!! BUYER BEWARE IF YOU WERE GOING TO BUY A VEHICLE OR GET SERVICE DONE HERE MAKE SURE YOU KNOW EXACTLY WHAT YOU'RE GETTING AND WHAT IS WRONG WITH YOUR VEHICLE PRIOR TO GIVING THEM AUTHORIZATION TO COMPLETE ANY WORK OR SEEK A SECOND OPINION AND SAVE YOURSELF THOUSANDS OF DOLLARS! I have my receipts/work order from the Elizabethton and Bristol dealerships and I can provide them to anyone as proof of what my truck actually needed, and what CJDR OF ELIZABETHTON recommended and wanted to charge me for read more

My dad loves his Grindstaff Ford truck! Mr. Steve helped my dad find exactly what he wanted at the best price out of any other dealer. He and Ashley have been so wonderful about answering any and every question he's had about the truck and had it brought all the way across the state to Memphis to his home. He's been over the moon about how much he loves his new truck, I know he'll be back next year to get a new one! Thanks Ashley and Steve! read more

I have purchased 2 vehicles but will never go back because of their automated phone system. I followed all of the prompts(twice) to get their service department. I finally wound up with sales(twice) and they could not connect me with their service dept. I am going to Friendship in Bristol. I actually got a live human being on the phone and they scheduled my appointment immediately. They have my business from now on. read more

Don't use the Collision Body Shop here! Beware. Get everything in writing and do NOT give them permission to deal directly with your insurance co. They will not communicate with you at all. They altered the original estimate and fixed my mustang the way they wanted to based only on conversations with the insurance company. They were incredibly RUDE to me on the telephone and slammed the phone in my ear. When I asked about what is going on, I was told the person who I had been dealing with is no longer there so there was nothing they could do......Really? Take your car to somewhere who wants to provide you with service and not just your insurance company. Do NOT take it here unless you like very bad customer service. read more

I wish that I could give them 0 stars. Get all repair and warranty quotes in writing. Their word means nothing. A "no worries" warranty claim just became an $800 bill. read more

Horrible experience from start to finish! Was contacted by Ford via letter to bring in our vehicle due to the recent Takata airbag recall. Contacted Grindstaff Ford, our nearest service location, and was told the parts weren't in, but to park the car immediately due to it not being safe to drive. Spoke with a girl named Kelsea, and a "free" rental was given to us in the meantime. A little over a month had passed, (we even had to renew the rental after the one month mark), and we receives a message on the phone on August 16th 2018 from a man named Travis, who we'd never heard from or dealt with ever before, ranting and raving and saying he had stopped payment on the "free" rental car they gave us on August 13th, 2018. Mind you, we still had a Ford vehicle with deadly defective airbags sitting in the driveway the day he called, as well as the rental car which has had the payment by Ford stopped on the 13th. We brought the defective vehicle to the service center within 45 minutes and then returned the rental to Enterprise when we picked the other car up the next morning. After all is said and done and we got the car back, we end up with a bill from the rental agency for $150. We tried to deal with the dealership, but all we got was called a liar and that they were not going to pay. Then we got the lie that they tried to contact us several times before payment was stopped on the rental, but couldn't reach us. I find it very odd that no one could supposedly reach us, yet we were in contact with them the whole time. Also, how did they reach us on a number they supposedly didn't have on August 16th? Isn't that pretty much impossible since I have an unlisted number? The only way to call or find an unlisted number is if you already have the number, correct? Then, when we couldn't deal with the dealership, we tried to contact Ford Customer Care. We were like surely the Ford Company itself will step up and reprimand an unethical dealer, especially over one of the largest safety recalls ever, Takata airbags. But instead, I get more lies and double-talk. One representative from Ford actually told me that the dealers are separate from the Ford Company and there's not much they can do. I was like, "Aren't the dealers licensed to Ford to use your name? So when does Ford step up and do what's right when you can't deal with a dealer?" He actually tried to tell me that the dealerships were "franchises", and not licensed. At this point I am beyond frustrated, so I look up the definition of franchise while I'm on the phone with the representative, and the first few words of the first sentence is "A franchise is a license issued to someone to operate a business using a common brand name, a common operating support system and involving the payment of initial and/or ongoing fees." A franchise is always a license, but a license isn't always a franchise. But, we basically got the same runaround from Ford reps that we did the dealership, and now we're on the hook for $150 that I refuse to pay because we do not owe it. The car was brought in only because of a safety recall directly from Ford, and no other work was done. This business is the worst business I can honestly say I've ever dealt with in my life. Also, the blatant lies and refusal to make anything right or operate with any morality are enough that our family will 100% never do business with Grindstaff in our area or the entire Ford company. We would be more than happy to pay any bill our family owes, but we are not being duped into paying a bill we were lied to about from the beginning. Please avoid Grindstaff dealerships and Ford Motor Company altogether. Research your car company and your dealership. You'll find quite a bit of these shady dealings from Ford and their dealerships. The car rental agency told us 3 other renters were going through the same thing with being charged for the "free" loaner rental. Just save the aggravation, money, time, and worry and go anywhere else that will treat you like an actual human being. Just don't put your family or finances though it. read more

stopped in to get my sons truck front end lined up. gave us a price of 89.00+. after about 45 minutes received a call from technician stating they could not line it up. his reason was that there was grease on the ball joints and that meant that they were worn out. well, we tried to tell him that last weekend the complete front end, everything in the front end, "brand new"!! and, the grease he saw was where the brand new ball joints were just freshly greased!!!! the "12" year old technician would not even listen. just walked away from us. the service manager wasn't available at that moment???? first and last time there!!! read more

bought a car from them and 6 days later had to have a axle put in and two weeks it took to get the windshield fixed. they did not check any of this out BEFORE the car hit the lot. with that being said the manager chris was rude and said he did not have to help me. um yes there is a 30 lemon law. but the manager josh was awesome to deal with even gave my wife and i a loaner car while ours was being repaired. read more