No help at all. I am very disappointed in this dentist's office lack of professionalism. On Sept 27, I called his office requesting an appointment to re-cement my temporary bridge which had become loose and actually had fallen out; I said I am from out of town and I would pay cash. My bridge consists of 6 upper front teeth, so without it in place, I cannot smile nor speak in public without covering my mouth. My fiancé, who lives in Omak recommended
Dr Grillo since he was a patient of his. I received my temporary bridge in my CA hometown on Sept 14 and will receive my permanent bridge when I fly back on
Oct 30.
The receptionist said she would speak to the dentist and call me back. I waited FIVE days and no phone call. I called again on Oct 2. The receptionist said she didn't have a chance to speak to the dentist yet, one day he left early, he's been busy teleconferencing, she has to "take care of their patients first", she's very busy, and she talked to an assistant who told her to re-cement my bridge might be very complicated and expensive (no!).....but I was "at the top of her To-Do list" and she would call me back. It's a day later at
7:00 pm on Oct 3 and again no phone call. All Dr Grillo's office had to do was say they can't help me...to say nothing is unprofessional. As a matter of fact, my fiance and I paid them $5,000 cash in 2016 for his set of dentures. They were eager to talk to us then..... read more
