I gave them 1 star because the chicken barely had flavor, NO grilled taste, an unappealing look and texture, I can tell they buy cheap ass chicken and probably not from a vendor, or it was old as hell because they don't do FIFO. I was highly disappointed to say the least. I bought an 8 piece and 2 smedium sides they call a large, girl bye! For just that alone I spent $27.75 which ain't shit, but damn not for no bullshit.
I used to be a restaurant GM holding a ServSafeManager certificate and being in California you can't get hired handling food unless you're ServSafe certified. I want to point out only 2 states are currently required for all employees to be ServSafe certified, and one is not California. Most businesses in every state won't hire you if you don't have that's certification because you don't know shit about food handling food. In addition, I can tell whose ever in charge of running that place don't know what the hell their doing. It's pathetically sad, I don't do long reviews or shit on businesses, but if you aren't up to par in many ways in the food service industry it REALLY pisses me off because it's not right what they're doing. Someone's young child with a weak immune system can get food poisoning and their little bodies can't fight the bacteria and they die, even adults can. On top of that give quality to the customers, that tough ass chicken was outta pocket. Arkansas is the chicken state they GOTS TO DO BETTER! WTF!!
Employees were crowded in the kitchen, 2 came out didn't do shot but look at went back to the back. 3/4 of the place was empty I'm surprised when I was ordering it didn't echo. I was the only take-out customer and I saw no orders out for DoorDash deliverers to pick up. That was crazy to me, because when it's slow you cut labor, period. They're cutting costs in the wrong place. Come to think of it I didn't smell cooked food at all, hell I could've walked into a nail salon, I wouldn't be able to tell the difference.
Anyway I can tell they keep their chicken on hand precooked and for too long; no telling what else. In the food service industry we call it par. I bet the chicken sit it in some old reused foil or in the oven to keep it warm to cut cost. Nevertheless, if they don't know or apply the basics, they don't have par equipment. Cooked chicken must be kept par at a minimum of 90 degrees and only for ONE hour. After that they're supposed to (waste it) throw it away and count it as waste, otherwise, a customer could get food poisoning, and that's a lawsuit.
None of their cooked food is being kept properly because my order came out in less than 5 minutes. My mom literally stays 2 minutes away by car, I went straight to her house and we began eating it. I was so embarrassed I told my mom I'm trashing it and go somewhere else. None of the food was at the right temperature, barely warm, and the kitchen better not microwave it to heat it up; that's not keeping the food industry standards. On top of that with a 8 piece take out order with sides they didn't put napkins in the bag or utensils. What part of the game is that??!! I'll tell you a con game.
I can go on but I'll only be giving them game, because I know they're reading this, game is to be SOLD, not told.
FYI, Just because a place that serve food look clean and neat with a friendly cashier that shit don't mean a thing. They can start by keeping that fake shit to themselves and focus on serving some seasoned chicken hot off the grill, along with a lot more shit. I wasn't there but less than 5 minutes but I can read things quick from being in the food serving game as a waitress, a cook, an assistant manager, a front of the house manager and as a General Manager I know my shit, and they ain't it. read more