Well, I never thought I'd see the day that I would write a review for a funeral home, but that just…read morespeaks to how impeccably Nolan Fidale handled the arrangements for my father-in-law.
It all started after my father-in-law passed away in his home after being on hospice. Two burly men from Nolan Fidale showed up at 10 pm (in full dress suits) ready to take his body away. They explained everything to us as they did it (we are moving him here, then we will put him on this stretcher, etc.). When my husband had a moment as he watched them haul his dad off the bed, they paused and asked if it was OK to proceed. They were very aware of the emotions of the people in the room and were extremely sensitive to them.
I was not involved in the family meeting the next morning to talk about all the details of the funeral, but when my husband came home he couldn't speak highly enough of Andrea and the service that she had provided that morning.
When it came time for the family viewing, I started to understand what he was talking about. The staff was extremely accommodating - holding every single door for us, ushering us along to different places, making sure we had plenty of ice water, tissues, and generally anticipating the needs of the family. Andrea did an excellent job of explaining to all of us what to expect and also gently asking us how we'd like to handle various things. For example, we had to decide if we wanted to donate the flowers to an elderly facility, bring them to the church, or take them home. Andrea got answers to all of the important questions while not being overbearing or insensitive to our grief.
During the day of the services the staff handled everything beautifully, once again. While everyone was inside for the viewing, they put flags on all of the cars in the lot so that we'd all be ready for the funeral procession. While we were in the church, they took them all off. Little things like this meant so much to us, because we didn't have to think about any of this stuff, and it was clear that the staff at Nolan Fidale knew exactly what they were doing and they run an extremely efficient operation.
During the church services, the staff at Nolan Fidale stuck around and acted as personal concierges to us. I mean, I really can't describe it any other way. At every point, someone was there, answering questions or directing us what to do. They even were directing people to the bathrooms in the church!
I also noticed that Andrea shed a few tears during the church service, which I found touching. She clearly hasn't been hardened by this job, or desensitized to death to the point that she's cold and unfeeling. I really respected her ability to be direct and organized while still exuding so much empathy and respect for the grieving process of the family.
Truly I can't say enough good things about this funeral home. They've thought of everything. I mean, their bathrooms have mouthwash dispensers!! They even arranged all of our photos for us and then packed everything up and delivered it back to the house for us once everything was said and done.
A+ service from Nolan Fidale. A beautiful property, with beautiful people, and beautiful service.