1. Griffin Hospital

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Derby, CT

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Griffin Hospital

2.7 (24 reviews)
Open • Open 24 hours

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7 years ago

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Griffin H.

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7 years ago

Horrible miserable staff that doesn't want to work there so they take it out on the patient. Also incompetent.

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Griffin H.

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Yale New Haven Health - Located at 78 Pershing Drive in Derby, CT

Yale New Haven Health

(29 reviews)

Was very upset with my visit today. Did not like the doctor. I went because my primary doctor was…read morenot in and I didn't want to go to the ER and wait hours when a doctor here can help. Today I started to feel awful around 3:30. I felt like I was burning up even with the AC on, I felt very nauseous and my heart rate had seemed to go up. I left work early and my sister drove me. When they told me the wait was 50 minutes I was ok with that. When I finally was called in the doctor asked me what was wrong and I began to tell her what I was feeling. I told her I came here because I wanted to make sure I wasn't having heart attack or something. (My symptoms related to that. Right away she told me I have to go to the ER to find that out whats wrong. they don't deal with stuff like that the hospital does. Then she asked me how do I know my blood pressure was high and I explained to her I didnt feel myself and my heart was racing and I got a fever out of nowhere. She was very aggressive. I am aware of what Urgent Care does but I wanted my blood pressure checked by a professional, my temp checked and pulse and heart rate. I could have just been catching a bad flu, cold I dont know, thats why I came. Im not a doctor she is! I had no idea what was wrong with me I just know I did not feel good! I come to that urgent care all the time, the doctors ive had before have always been able to help me advice wise even if it was something that I need to go to the hospital for the other nurses and staff have always been great. I did not like that doctor at all! She seemed to be rushing because it was closing time and she didn't even seem to care when I was trying to EXPLAIN how I was feeling and what happened

This is a review of Yale New Haven URGENT CARE. I was treated for a sinus infection and had to…read morereturn again a couple of weeks later after it returned. Rather than provide follow up care, the doctor blamed me for requesting antibiotics too often. I explained that I have chronic sinusitis and am following the instrucions of my doctor, which I had shared with the clinic previously to prevent situations like this one. Instead of listening to me or believing me, he called my doctor's office and left a message. My doctor reached out to me letting me know, and I called the urgent care office back to ask why they'd called my doctor without permission. I had to leave a message with a staffperson. A manager--not a doctor--then called me back. She completely bypassed my question about why I'd called the doctor's office. Instead, she noted that they had gone into my medical records with that doctor and seen that he had recommended I start a new medication and sinus rinses. That plan is six months old, and as I had told that doctor, sinus rinses do not work for me, so it's an irrelevant plan. It does not include what he told me about what to do when I am acutely ill, which is to pursue antibiotics. Most importantly, it is not as recent as the plan from him that I had provided to YNHUC previously. It was clear, though, that this manager had received instructions to parrot the same line to me over and over again: We can no longer prescribe you antibiotics for sinus infections. This is medical gaslighting at its most patient-punishing and corporate. Any professional should be ashamed to work here.

Griffin Hospital - nonprofit - Updated October 2026

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