Arrived 30 mins early.. And they sold my seat to someone else.. And would not exchange or refund my ticket... Definitely escalating this one as high as possibly read more

I took Greyhound for the first time this weekend and the trip there was fantastic, we were a little behind schedule but there was traffic and it was raining so that's understandable. I was starting to think about taking Greyhound more often. On the trip back I was heading from Ottawa to Toronto making all stops when we started to notice that the driver got off at a strange exit. She drove around for about 40 minutes before stopping at Scarborough Town Centre, at which point she got off the bus, leaving us parked there, and was gone for almost half an hour. As it turns out, she was lost. Look, I understand that drivers might be new and this might happen, however, she didn't tell anyone what was going on and we didn't find out until a passenger got off the bus, went to find her, found out we were lost, and then came back onto the bus and let the rest of us know what was happening. When passengers confronted her about taking the wrong exit and not letting anyone know what was going on (there were passengers on the bus who could have helped direct her, myself included), she got defensive and never once apologized or explained what was happening to any of us. She made several more wrong turns over the course of our drive and we ended up being more than an hour late, passengers who had to transfer were unable to do so as their transfers had already left by this point. Someone who was waiting to pick me up at the station even asked Greyhound workers there if there was any way to contact this driver as she clearly had no idea where she was going and they told her they did not. There should be a method to contact drivers if necessary, or those drivers should at the very least have a GPS with them so passengers aren't left stranded and over an hour late for no justifiable reason. Doubt I'll be taking a Greyhound again... read more

Misleading information, worst customer care in transportation industry I am a Canadian customer and was going to travel by greyhound from BC, Canada to WA, USA. I checked (Greyhound.ca) website which provided me US greyhound contact phone # for the reason I do not understand. Because my online booking was not successful for two times, I called in to ask why. The call answering person did not inform me that this is the US call center and booked my ticket charging US $ which is pretty expensive when converted to Canadian $. In the end of booking, I was curious to ask and found out. I was not happy because: 1) I was misled from a Canadian website to the US call center without knowing it, 2) I was not informed by call answering person that she was going to charge me US $ even my departure city is in Canada, 3) the customer care department, or their ultimate customer service said "there is nothing we can do to solve this complaint", "we will not give outgoing follow up call". I could have made a completely different decision to choose greyhound service or other your competitor's service. Your customer care is the worst I have ever experienced. Your customer service policy is cold and ugly. Your so called "apology" is meaningless. Let the market dump you ! read more

I've traveled with Greyhound several times and I've had better bus trips but it wasn't the worst. Let's start with pricing: Usually cheap, kind of convenient, and easy to book if you use bus bud. Greyhounds website is retarded when you can book it for cheaper off bus bud and sometimes doesn't even have the route you're after on their website but on bus bud it is. I'm sure it has been said already but Greyhound needs to come out of the stone age like you still need to print a ticket and have a paper ticket in hand?! You can can pick them up at the bus station but they'll charge you 15 dollars! And to charge for a heavy bag is stupid on an aircraft yes but on bus weigh it but don't charge for it. Maybe they need to retire some of the staff that is for sure. They got nothing on air travel and most certainly in some cases it is cheaper to fly and much shorter! read more

Schedules mean ZERO. This is the 2nd time in a week where the scheduled bus is nowhere to be found. No explanation offered! They must be learning from the airlines. How these people are still in business I'll never know. They obviously don't care about their customers. Buses look like garbage, many have no signage. read more

UGH. I hate you, Greyhound! I have no idea what I was smoking last Friday when I thought it would be a good idea to take the Greyhound bus from Toronto to Brantford. My original plan was to get the 5:30pm Via Rail train, but I happened to be walking by the bus station and wondered if there was a bus departing soon to Brantford, since it was only 2:30pm and I had lots of time to kill. As "luck" would have it, the departures list said there was an "Express" Hamilton/Brantford bus departing in 30 mins. Great. I foolishly waited 15 mins in queue and bought a ticket from the grumpy old man at the booth. "That will be $33". $33????????????? WHA???? OMG...the TRAIN is only $30ish. How could a fecking BUS cost the same? Okay, whatever, too late and I had already bought a ticket. All on board. "Bus driver, what time do we arrive Brantford?" "5:55pm" DOUBLE WHAAAAAA??????? 3 hours? But...but it's only an hour on the train. This bus stopped in Hamilton and just sat there for 45 minutes. UGH. And then 4 "unaccompanied minors" boarded (kids who looked about 5-8 years old and yelled and screamed the whole time) just to make the last leg of my trip even worse. WHAT.THE.F*CK, Greyhound? How can you charge the same price for as Via Rail when your passengers have to sit for three times as long in a shitty BUS (with "unaccompanied minors") read more

0.5 actually. They earn .5 merely for being an option in the stress-inducing travel industry. My issue is with GREYHOUND, and not the Bay Station. Greyhound Canada aka Greyhound USA offers terrible customer service in the back end. Refunds are a logistical nightmare, their American offices don't care about service and quality control at all, and one call resolution is fairytale pixie dust (in fact, expect to be hung up on repeatedly even if you keep your politest tone on). THE STORY: I bought a Refundable fare on Feb 16, cancelled the trip March 18 (long before the planned April trip) and was told a refund would take place within 14 business days. We are May 2nd and I have yet to get answers on the processing of my refund. I've been hung up on, I've been muted (you know the deal... That CSR agent who presses mute as you talk on so they can go about their business) and have even (reluctantly) escalated to a manager to no avail. Greyhound will never get my business again. I RECOMMEND: the train EXTRA TIP: If you have to travel by bus- get the lowest fare, don't count on a refund, and have a contingency plan in case of itinerary changes (another true story). read more

I decided to try an overnight bus from Toronto to New York because it was about a third as expensive as a plane ticket. Big mistake. At the stop in Buffalo, they left us stranded for three hours in the middle of the night because they were supposed to switch drivers and the second driver never showed up. They had to bring one in all the way from Cleveland to drive us the rest of the way to New York, and we got there three hours later than scheduled, at 2 PM. A lot of people on my bus missed their connections due to the negligence of the bus staff. Booking my trip with Greyhound was a mistake I can safely say I'm never making again. read more

I wish I could give Greyhound a big fat zero. I have taken Greyhound at least once a month for the past ten years. Their customer service is terrible. My bus was 40 minutes late yesterday because of the weather, and no one at Greyhound could tell me if my bus was on it's way or if it was cancelled. This is a crucial piece of information as a rider and shouldn't be a hard question for the company to answer. Why doesn't someone at Greyhound know this? Unreported delays, route changes mid-ride, cancelled buses, etc. Not to mention the unassigned seating, which gives you no security if you're travelling on a busy route. I really wish we had a better option in SW Ontario. read more

Left North Bay Ontario at 4:50 am Valentines Day on my way to Abbotsford BC via Greyhound bus 1173......all was going fine UNTIL.....we hit White River, Ontario at 4:30 pm for supper break. We were in A & W and I overheard the bus driver state that the bus had broken down while he was talking on the phone. Apparently the transmission wasn't working. After a couple of hours of trying to get this fixed we were told we would have to wait for the NEXT SCHEDULED BUS to come through and pick us up which was some time between 2 and 3 am. Now I don't know about you BUT my idea of fun is not sitting in behind an A&W restaurant for 11 hours while we wait to get picked up and crammed into another bus in the middle of the night like sardines.. Our compensation for this was a $10 meal at A&W..............really Greyhound? We had just finished our dinner break at A &W and then we had $10 which we had to use by 9 pm as the restaurant was closing. This coupled with the rude drivers who had no personality ( well most of them anyway) and lack of information passed onto us by Greyhound made for a very unpleasant trip. Then there was the 5 hour layover in Winnipeg and ALMOST missing our connection in Calgary because of this fiasco. Oh and if you get a chance to go to Winnipeg bus depot DO NOT go to the sports bar behind it. The service absolutely sucks.........more later In nearly all aspects Greyhound missed the customer service mark on this trip! read more

In poem: Greyhound, Greyhound You're not that fast, If you were in a race you'd probably finish last. I use you sometimes when I'm going far, Even though your service is kind of sub-par. But when I consider gas prices these days, You really often are the cheapest way. (Especially the advance webfare). read more

Greyhound is decent if you want to get to somewhere pretty close- I think going from Toronto to Ottawa would be a good distance! That would be around 5 hours. If, however, you want to go farther than that I think taking the VIARail would be more comfortable. I went to Montreal via Greyhound and it was a pretty decent trip- the busses were all on time, the greyhound was clean and spacious enough, plus there was good AC the entire time. The wifi is dead to me. I do like the scenery as we passed by cities like Tweed and such. We had to transfer at Ottawa, and the total duration for the trip was around 7 - 9 hours, depending on traffic. I get intense motion sickness, so around the last hour I felt like I was going to die. We had a rest stop every 2 or 3 hours in a seedy-looking restaurant in the middle of nowhere, but the washroom was sufficiently sized for all 10012414 passengers in the Greyhound. P.S. you probably shouldn't eat before going on the Greyhound. It's better if your stomach is begging for food rather than begging for a toilet- don't use the toilet in the Greyhound unless you want the stench of your defecate to permeate the entire bus and you want EVERYONE to know who did it. read more

My lovely lady lives in Toronto, but I live in Philadelphia. I'm not rich. What's a boy to do? I would prefer to fly, but after awhile all those plane tickets really start to add up. Amtrak/VIA isn't any quicker than the bus. However, it is more expensive. And there you have it... the Toronto Greyhound station once again! As far as Greyhound stations go, this terminal is often much better than most in America in terms of cleanliness and safety. It is, however, still Greyhound, which is a highly dysfunctional company. One time I thought I would do myself a favor and buy a ticket on Greyhound.ca in order to save myself the time and hassle at the station. Big mistake! I got to the station, waited in line for a teller, only to be told I had to track down a customer service agent wearing a bright yellow vest for my ticket. So I finally find one of these guys, wait in line (again), and give him my information. He then proceeds to write me a ticket BY HAND! And selects my routing method FROM MEMORY! Later, this yellow vested man comes up to me again while I was waiting to board the bus, asks for my ticket, and then rips it up. WHAT?!?! He then proceeded to hand write me a different ticket routing me from Toronto to Buffalo, NY to Erie, PA~~!~! If you know geography, you know this is an absolutely ass-backwards way to get to Philadelphia -- effectively adding countless many more hours to an already almost 14 hour trip. The bus driver looks at my ticket as I'm boarding, and he tells me this is all wrong. I KNOW, I said. So I had to run into the terminal in Buffalo (before the bus left for the next stop down upstate NY) and get a revised ticket. What a hassle! Additionally, like all Greyhound stations, the Toronto one routinely overbooks their buses. Make sure to get there in enough time so you can queue up. Since I usually am routed through NYC, this ensures the bus is almost always packed. Ugh! And then there is the issue of the border crossing... This can either be quick and easy, or a hassle depending on the paperwork of the people with you on the bus. You have to take everything of yours off the bus with you at the border (either way)... and wait for everybody to clear customs before the bus is released. It's fine if everybody is either Canadian or American, but that's rarely (if ever) the case. Expect delays. Also, another confusing aspect of the Toronto station is the fact that you get off the bus and board in two separate terminals across the street from each other. The first time I took the bus each way was rather confusing, and there isn't much in terms of signage to indicate what you're supposed to do. CONCLUSION: You are better than many Greyhound stations I have been in, Toronto terminal. You are, however, still a major thorn in my ass. read more

I would never "Go Greyhound" ever again, except I don't really have a choice. Their only real competitor price-wise is Megabus but they have so many fewer routes. I've been taking Greyhound somewhat regularly for years. It's always been an alright experience -- nothing special, nothing awful. The seats are comfortable enough, the noise level on the bus is usually okay. The bathrooms are usually cleaner than the rest stops, etc. Most buses, especially on long trips, have wi-fi and outlets. The wi-fi even works some of the time! I take Greyhound on long trips sometimes (from Toronto to NYC for example). I booked a ticket for that trip in early November for a day in mid-December, as it's usually cheaper. I'm not local to Toronto, so I had to take a Greyhound in from Waterloo (it's MUCH cheaper to do it as a separate trip, for some reason). I looked for my platform for my bus to NYC but didn't see it listed. I had to wait in line to ask someone about it, and I was told they canceled that route. As in, that route doesn't run anymore. I was upset, because I'd already bought my ticket. I had plans. My boyfriend was picking me up in NYC assuming my bus would be there on time, etc. I'd bought it a month in advance and nobody had notified me that it had been canceled. The teller said there was nothing she could do and gave me a ticket for the next bus and gave me the customer service number. Since I now had an extra four hours to kill I called the customer service line, who pretty much just yelled at me for... buying my ticket in advance? Ok. So I waited around an extra few hours, got on the later bus alright, got to my destination like five hours late, whatever. Like overall it's a solid 2.5/5 stars but holy shit, if you cancel a bus, CALL OR EMAIL THE PEOPLE WHO BOUGHT TICKETS. read more

I neglected to read the reviews on here regarding the Greyhound/Toronto Coach Lines line, and stood in line (at 5am I might add, 5am does not make me a happy camper) for 15 minutes while a woman argued with the counter guy about something ridiculous. I don't envy these people their jobs, I can't imagine the crap they have to deal with. So I came to the counter, talking about Greyhound, he told me (and it's probably been the millionth+1 time he's said this.) to go to the greyhound counter down in the waiting room and talk to the guy in the vest. Well, shucks. Who knew. The waiting room was clean, my ticket situation was sorted out without any issue well before my bus arrived, so I really don't have any complaints. I really hate going through airport security, and for certain trips (like NYC for example) the rates on the greyhound are really reasonable (especially with advanced purchase), I usually don't have to sit with anyone AND most importantly (is she joking?), I can get wifi the entire way down. read more

The most disgusting bus I've ever been on! I took the Greyhound from Toronto to the Buffalo Airport with my family (husband & 2 kids - 7 & 11) I was afraid we were going to get lice! This bus was dirty, smelly and very run down. I thought that the bus was going to break down numerous times. Never again would I put my family and myself on this torturous bus ride again! Definitely would spend the extra $$ for a cleaner & safer ride. Had to give at least one star to post this to which they don't even come close to deserving! read more

They outsource to other bus companies. Those buses to not as good as the greyhound ones. They are extremely uncomfortable, there is no way you are going to sleep on that. Plus if you are booked on the 9:30 express they will put you on the 9:45 regular bus so you end up reaching 4 hours after your orginal time of arrival. The whole thing is a mess, they have no idea what they are doing. I hate this, extremely bad service. read more

I have no idea what everyone's complaining about; it's a bus station not the Royal York! I bought my ticket about 30 min prior to departure on a Fri in Dec. No problem. Was dismayed at how much rates have gone up but the service was quick and polite. Do agree about having to wait between idling buses, that should not be allowed (I thought this was illegal?) But otherwise no complaints. Btw, free WiFi is only on buses going to New York City, my Buffalo bound bus didn't have it but my bus back to Toronto (which originated in NYC) did. read more

1 hr after bus was suppose to depart, we hear that the bus was stuck in customs...SO ROLL OUT ANOTHER BUS THEN. I piled on this NASTY half full bus that smelled like PEE. 2 hour trip and I never had a moment where the urine smell went away. I couldn't even sit with my boyfriend on the trip to rotted! He sat closer to the toilet so I couldn't even TRY to sit near him. He told me about what he smelled during the trip and I can't say that I'm impressed with Greyhounds ventilation system. And I KNO the driver was wise to the stank. The driver went up and down the aisle, I KNOW he smelled the PEE but didn't care cuz he's up front... Any able bodied person with a normal functioning nose could tell someone peed on something. And you guys let us sit on the bus in obvious urine? I'm doing VIA rail next time. I'll take my chances on those unfortunate derailments. 2 stars read more

We had a night ride from Toronto to Montreal. The ride was ok, the bus left on time which was really important because we got a connection at Ottawa. The A/C was way to high but the driver turn it off when people asked. I didn't try the wifi, but my girlfriend did and she was able to check her emails and some social networks which was fine for her (forget using it for Netflix or Spotify). The bus was more or less clean, and the driver really nice ! read more

There is nothing less helpful than Greyhounds website. The actual kiosk, much better. Depending on where you're going, they are either significantly cheaper than any other option, or a complete ripoff. When the price fits though, they are reliable, comfy, although very rarely speedy. I'll be curious to see how competitors like mega bus and via rail affect greyhounds service over the next few years. read more

Crap service ... They make stops that aren't on the tickets. That's not what i paid for. Got to my destination hour and half late. Nasty seats, smells moldy. Staff can't seem to communicate clearly to customers. Not consistent at all. I prefer megabus for trips to Canada. No need for a transfer bus at Buffalo as with greyhound. read more

Have to add to the chorus of people warning not to use greyhound! They should be held to actually connecting the buses when you buy a ticket with a connection-- rather than no updates & arriving, to find out that since the first bus was late by ten mins, meaning we had to wait 2 hours for the next bus. How is this acceptable? Also, bus was randomly super balmy & hot with no explanation... :( read more

WORST EXPERIENCE OF MY LIFE Worst customer service who are NOT helpful, they are dismissive & are not refunding me 200$ ONE MONTH prior to my trip date because the employee booked me a non-refundable ticket instead of a refundable ticket. I am so appalled that the customer service would blame me and charge me for a mistake that their employee did. Plus, the head office only has a mailing address, no email or phone line, so my issue may not be resolved by the departure date (causing me to lose my money). One employee even provided me with a number that went to the security office instead of the manager. read more

If I had a better method of traveling between cities at the same price point, I would make the switch without a second thought, that being said Greyhound is the only choice of budget transport to get to Kitchener-Waterloo. The Toronto Bus Terminal is one of the better bus stations I have used in North America, It has great access to the city centre and is clean and secure. The service in the terminal is good considering how sparse the station is and the number of staff that are on the front lines. That being said, the service provided by Greyhound over the phone is absolutely horrid, unless one speaks to a human service agent, the phone system is useless. If you can I would recommend purchasing your ticket online and printing it out yourself to both save time and money as there is a facility fee at this location to the tune of ~$2.00. I really wish that Coach Canada and Greyhound would take the time to evaluate customer feedback on the operation of this facility as the current queuing method for the buses is ridiculous and downright dangerous. 2 stars for being an affordable choice of travel, however if there was a comparable alternative this score would probably drop by a half star at the least. Compared to other major (global) cities, Toronto suffers from a plethora of poorly planned, built, and operated facilities for mass transit. read more

Ground transportation over long distances in a space full of strangers is always an interesting, albeit way-too-long experience. Greyhound buses work on a first-come-first-served basis, so even if you think you purchased a ticket for a 7am bus, depending on how many other people also purchased that ride, you may be waiting over an hour to get on as the company calls in more buses. Greyhound also advertises that it has new buses that have wi-fi and electrical outlets to plug in your various entertainment modules during the ride. However, this depends on the luck of the draw - whether you end up with one of their new buses or old ones. I've noticed that typically the first bus that is to leave on the scheduled timetable is usually the new ones, however, the ones following are often a mix of old and new, and of course, the old ones don't have either amenity. I last took Greyhound to New York City from Toronto. Going there, we were late by 1.5 hours . Coming back, we were late by 2 hours. At the border, everyone on the bus has to get off with their luggage to be inspected by customs agents there and back. Depending on if other buses got there before us, the wait could be really fast, or could take some time as it takes about a half hour to go through all the occupants of each bus. It's a tough business to be in, and hard to get rave reviews when the experience by default is never that great. Greyhound will get you to where you need to go - just not on time. read more

It was certainly no fun showing up ahead of time with a ticket that I had purchased 5 months earlier and being told by the bus driver (quite rudely, by the way) that the bus was full and that I would not be allowed to board! How can one have a ticket for a seat and be refused boarding??? After being pushed aside by customer service for 45 minutes they finally found another bus for me and two other people who also had not been allowed to board the bus that we had tickets for, and was lied to by the customer service girl when I asked if I would arrive in time for my connecting bus in Buffalo. Of course we arrived over an hour too late to make my connection and had to sit an additional 4 hours for the next bus. No one apologized, no one did anything to make up for the inconvenience of being several hours late for my destination, and no one would answer my question as to whether they deliberately overbook their buses. Never using Greyhound again! read more

Terrible customer service, they were not able to inform me that the bus stop in Whistler had changed locations. I ended up having to pay for a substantial amount to get a cab to get home that night. When I talked to the Greyhound customer service they were not able to provide me a refund for the cab that I had taken to get home. It was a very tedious process to speak with the customer service team over the phone. I got hung up on multiple times trying to get a refund for my ticket and inquire about getting a refund for cab. If there are other busing companies available to you, I advise that you go with those companies. read more

My parents split up when I was quite young and lived in different cities for almost my entire childhood, so I've been riding the greyhound alone since I was about 8 years old. I'm used to it. I mention that by way of possibly explaining why I don't loathe the bus as much as everyone else. That's not to say I find it enjoyable. I agree wholeheartedly with other reviewers ' issues. A few additional things I hate: 1) standing in line for ages, stuffed between no fewer than two buses that are idling with engines running and therefore spewing heat and fumes all over me. This usually results in me feeling slightly pukey even before my motion sickness kicks in. 2) I always end up smooshed next to the biggest person on the bus. Perhaps this is my fault for being quite small - more room next to me for other people. 3) the anxiety involved in traveling on busy days. If there are more passengers than available seats, greyhound simply sends out for another bus. Which is great. But they never seem to anticipate this need (and who couldn't anticipate something like, say, thanksgiving weekend, being busy?). As a result, the overflow passengers end up standing around for quite some time after the first bus departs waiting for the overflow bus and you can never be quite sure when you'll reach your destination. In recent years much of my bus travel has been between Toronto and Peterborough, and this journey is usually reasonably enjoyable because a) the bus takes only about 15 minutes longer than the drive b) it's only 90 minutes and I can withstand almost any discomfort for 90 minutes c) the station in Peterborough is right downtown, unlike some other places (Kingston's station is in the middle of bloody nowhere). The cheapskate in me also likes that if I plan ahead, the bus is super cheap. Tickets can be purchased online three weeks ahead for half the normal price. Normal price, however, is way too high. Still cheaper than training or flying, though, so I'll continue to take the bus for shorter trips. Anything longer than three hours makes it feel worth spending the extra money. read more

Great deal for travel compared to Via Rail. Bus left on time. I had another seat next to me free. I believe everyone travelling alone did. Bus had washroom but no charger. That was the main annoying part. Also leg room is okay not great. Seats recline. No snacks on board so bring your own. My trip was over half the price that Via would have been! Also bus driver was very nice. There's a hot dog guy right outside the station. I enjoyed my trip! read more

Their website is so archaic it doesn't allow you to enter the required info then they refuse to honor your ticket, refund your money, and demand you either pay a cancellation fee or buy a brand new ticket and lose the money paid for the first. And this happens often. Totally crappy, outdated website, no flexibility, no technical ability to fix their own errors, expecting clients to pay the price, while Greyhound offers AWFUL CUSTOMER SERVICE and REALLY POOR ATTITUDE toward their clients, even from management. They will not resolve the issues their system causes and YOU WILL PAY for their mistakes, so take the train!!!! VIA is much better! read more

THE WORST SERVICE I HAVE EXPERIENCED. I'm here to complain about the worst trip we have had in our entire life. My husband and I bought tickets from Toronto to Chicago to spend a few days there. Our departure was 6:30pm on 28 June 2019 in Toronto and what started as a joyful trip became a disaster on our going. From Toronto to Chicago we should change the bus in Detroit bus station to go to Chicago, but we suddenly discover that we could not enter into the bus because there was no seat available for us. We asked the bus driver to check the ticket again because someone could not have the ticket but he denied and became angry with us. The previous bus driver from Canada tried to talk Detroit bus driver and he was really rude with him. We searched for the manager but he was not there and another person who was in charge appeared only after the bus left the station. It was around 1:30am on 29 June 2019 and we have to sleep in the bus station because the next departure to Chicago will be at 7:50am, however, the sales area will open at 6am we have to be one of the first to change the ticket, instead of taking a risk not having available seats for us. Here we are in the Detroit bus station waiting for the possibility to take the next bus (which we are not sure), really upset with this situation, really tired and disappointed with the service and with the feeling of injustice. We have scheduled our trip for 3 days and now, because of this episode, we have only 2,5 days, considering that we will get the next bus! We took photos and videos of this moment and we really expect any replying from the Greyhound about this episode, at least the refund of these tickets because we bought them for a specific schedule and we were forbidden to take the bus, we feel cheated by the company. read more

Awful awful customer service by the manager working at 610 bay street on June 25, 2019 around 8pm. I buy monthly pass offers through quicklinks to travel between Guelph, ON - Toronto, ON every weekday. I leave Guelph ON at 6am, and park in Aberfoyle park and ride which is a designated greyhound bus stop on the way to Guelph for all greyhound buses entering and leaving Guelph. I believe the last scheduled Greyhound bus to stop there is the one leaving at 7 PM from Toronto, ON on weekdays. Unfortunately I had to take the latest bus to Guelph from Toronto today which leaves at 11 PM. I spoke to the manager on site at 610 bay street if I can be dropped off at Aberfoyle Park and Ride which is the designated bus stop on the way to guelph for all buses including the one leaving at 11pm from Toronto. He said no, " I dont care how you get to your car" I am not adding a stop on the route. My questions to greyhound management 1. If I am picked up from a designated greyhound stop because I park my car there during day, does it not makes sense that I want to be dropped off there during middle of the night? Specially since the bus route is the same. So add the stop to the route! That's major safety issue. 2. How do you let such ignorant people who clearly dont care about customer satisfaction or safety to work for you. read more

Travelled first time by Grayhound bus from Mississauga, Canada to New York, bus came from Toronto and it was almost full, we booked 9 tickets and more 6-7 people are waiting for bus at our stop. They over booked so they can't accommodate all passengers. We are lucky that we are 2nd in line so we got our seats. Driver arranged texi for other passengers upto Niagara falls. So bus was late by more than an hour. Seats are very bad and not much leg room. Many seats don't have foot rest. No seat belts. Drivers are very good but bus condition itself is very bad. Will never take it again and strongly not recommend to anyone. read more

Way too expensive for an uncomfortable ride with no leg room. I hate taking this bus, it absolutely destroys me knowing I'm paying $25 for an hours ride from Kitchener to Toronto. It gets even worse when going the other way as the price is $27 due to a stupid "facility fee". Really??? My $25 doesn't cover the facility at all? So the 60 ppl on the bus, need to pay $2 more dollars each to cover the facility? There's nothing I hate more than unfair bad service at a way over-charged rate. Greyhound is the staple of this. Absolutely worst service I ever experienced, and I'm not a 1 time user, I'm forced to take the grayhound once/twice a week. Can't wait for the go train. Via and Grayhound can both eat it. read more

Just don't! Taking the bus line was my last option, flights would have cost an extra $700 and it was only going to be a simple 3 hour bus ride so why not. But that proved me wrong and had me checking local flight times. First the customer service is horrible. They had no markings to guide passengers through the boarding process. People ended up just walking through the screening area and not being searched making me wish I brought some rye, whiskey, or something to calm the nerves of half the angery passengers. The second problem arose when the engine died before we could exit the terminal. The problem was a faulty spark plug and I even offered to fix it. They wouldn't let me and insisted everyone stay on the bus for security reasons (which made no sense as no one was searched prior). It took the mechanic about an hour and a half to get here... It takes me 20 minutes to drive across city so that kind of had me wondering. Why not solve this problem though having a mechanic on site? I could see four workers sitting in a room doing nothing... I correct myself, one was playing solitaire on his computer making no effort to hide it. Why not replace one of those "hard workers" with someone competent enough to fix a simple bus problem. I don't get stressed easily, but this was unbearable and I even considered taking a cab to my destination (two hours away). At least higher some sort of therapist if you're going to make a trip this stressful. I have allot of respect for these bus drivers and the hours away from home they commit to, but even our driver got confused and looked about ready to face palm himself. Saving a few hundred wasn't worth the stress. I'd be less stressed broke. read more

My husband and I travelled from New York to Toronto on a Greyhound on Wednesday August 29th. The bus was in unusable condition! I called customer service 7 minutes into our trip to report the issues which included but were not limited to, broken power outlets, broken seats, ripped seat cushions, broken and damaged arm rests, metal connection rods sticking out of the seat onto the cushion. This was a 12 hour trip with NO working power outlets (we asked everyone in the seats near us and no body's outlets were working). I sat on metal rods for 12 hours. Then we got delayed at customs for over an hour and a half by one passenger and we were left on the bus at 3:30/4:00AM with the bright overhead lights on so passengers (including small children) were unable to sleep. We then arrived in Toronto 1.5 hours late. When I called customer service at the beginning of our trip, they all but refused to start a case file with me until I told them I would post the photos of the bus and my experience on social media. Then when I relayed my ticket confirmation number and schedule number she kept saying I was on a different bus with a different bus number even though my ticket was in my hand and I was providing her all the correct numbers. I was told to call back the next day to follow up with my case number to sort out compensation. To be clear: I only wanted a refund for the return part of our trip because we had a great experience on the way to New York. So, I call back the next day and was told that not enough time had passed since my trip and that I would need to call back again before there could be any resolution. I then went to my chiropractor because after sitting on metal rods and in broken seats for 12 hours I had been unable to sleep the following 2 days and my chiropractor said she has never seen me in such bad condition in her 3 years treating me. That brings us to today. I called customer service back today, and after 50 mins on the phone I was told that the best they could do is offer me $31 as compensation for the bus arriving late and that no compensation would be offered for our experience with the state of the bus. Obviously this is unacceptable so I asked to speak to a manger. During the time the customer service rep was looking for a supervisor, they hung up on me and I had to call back and wait on hold again before getting back to the previous rep who then succeeded at connecting me to a supervisor. I ended up speaking to "Bernardez" (badge number 7225) who was absolutely no help at all. He proceeded to tell me exactly the same thing as the previous rep almost word for word and repeated the offer of $31 in travel vouchers as compensation. I then asked if there was someone above him that I could talk to and he said "No I am the highest up person you can speak to...there is no one higher". He also refused to give me any contact information (telephone numbers or emails) for people in the corporate complaints department for me to escalate things further. $31 is NOT sufficient compensation for my pain and my time. We paid $130 for our return ticket and we suffered for 12 hours. I would like to speak to someone higher up than "Bernardez" and receive REASONABLE compensation for our absolutely horrifying experience. I will be reposting this on Twitter, Instagram, TripAdvisor and anywhere else I need to before someone gets in contact with me. I have pictures of all of the damaged seats and arm rests and proof of everything I've stated in my post. Greyhound should not be selling tickets for broken seats. It is not unreasonable for me to expect a refund for my ticket. When someone purchases a ticket, I think it is safe for them to assume that they are paying for a safe and comfortable ride. My husband and I expected our return trip to be safe and comfortable like we had been on our trip to New York - instead our trip was, uncomfortable, unsafe, and inhumane. read more

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From idling in the no idle zone. While we waited beside the bus outside for 40 mins in the hot humid weather when they said we would be boarding immediately at 5 oclock. To bitchy drivers that don't want to turn on the A/C.because he just started driving ???Then tells us it's broken 40 mins into our trip and asks if we would like a new bus. Well isn't their a pretrip checklist or bus check to make sure your vehicle is road safe??? Well maybe that is what he could have doing in the 30 mins wait. How could it be bad ??,. First the agent didn't tell us 1 of the 2 bags was over weight. Then when we are boarding he weighed it and said it was 5 lbs over. And that is when the attitude started. We were all sweaty and feeling sick. It was like he was having a bad day and wanted to torture everyone on the bus. He obviously needs to get retained to work with the public. Bad service , bad public relations and worse a Bad Attitude read more

After what happened with the amenities, I cannot even be mad at the fact that my partner and I were refused on board nor an exchange without e-tickets we had to print ourselves (which wasted hours of our time looking for one that worked in downtown montreal) making us delay our departure by a day. As advertised, the amenities included wifi, power outlets, and a bathroom. There was no wifi. No power outlets. I paid the extra price for a Greyhound ticket so I could get my time-sensitive work done. And now I can't get my time or my money back. The one bathroom couldn't turn its power on (supposedly it turns on when you lock the door but everybody who used it could not) so not only were you on the toilet in the dark, you also had no water from the sink, and worst part - the heat from the engine came up the toilet and evaporated what was in the toilet onto your own crotch area & bum, how pleasantly hygienic. I cannot wait to sit another 10 hours from Montreal to Toronto (what normally takes 5-6 hrs) to let these germs cultivate on me and the person sitting next to me, and possibly need to get prescribed to cure the vaginal infection I may get from this horrendous washroom experience. I've been in rural situations and in much larger urban cities where the washroom technology was not as 'fancy and luxurious' as Greyhound's. I've experienced Chinese washrooms growing up, where the public washrooms had holes where you crouch on top of, and you flush with a bucket of water, and you bring your own towelettes. So I'm not trying to hold my nose up high and be extremely picky. I was shocked. read more

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Okay, I brought a ticket and edited the name BEFORE it was verified but it entered in the wrong name. So I've been contacting customer service at the Toronto station, the corporate office, and sending emails- I have been hung up on TWICE and the trip is tomorrow. This is ridiculous! read more