Was easier to access than the train passengers had assigned seats wore seat bets the driver was polite and courteous easier ride in fact it was early arrival at destination read more

If Jack won't save you from the Titanic sinking, don't imagine that Rose will. She won't. She'll kick you off the floaty thing and you'll freeze to death. Roseville in the North East Sacramento suburbs does indeed have its own Greyhound stop, but it's actually just one of those typical Californian yellow and brown station houses which was built for Amtrak. It's at 201 Pacific Street and serves Amtrak trains and also has Greyhound station buses stop here, which is why it looks nice, because none of the Greyhound stations really look like this - they have their own design and this is much more of a California train design. read more

Greyhound Bus Lines - Bus iness or pleasure - Public Transportation Near Me - Roseville, California

This my second review writing. Do not know what happened to my first review writing. I posted it. Went to Reno on Sunday morning. Buss driving way to fast. Upon returning .....same thing... Omg .. Where was the law enforcement patrol. This is very sad to think driver can drive way over speed limit. read more

This is a copy of the letter I have sent to Greyhound asking for a refund of my ticket (which, by the way, they said would take 6-8 weeks to process after the letter is received) ... To Whom It May Concern: I purchased a ticket for my 13-year-old son, Skylar, to leave from Sacramento, CA at 7:30 in the morning and ride to Medford, OR on Sunday November 2nd, 2013. When I bought this ticket I called Greyhound to make sure everything was ok with him traveling alone. The woman on the phone actually walked me through buying the ticket online, telling me exactly what buttons to push and which options to choose, etc. When we arrived at Sacramento at 6:30 a.m. on the 2nd, we went to the ticket counter and the woman working there quickly explained that my son couldn't ride the bus because unaccompanied minors are only allowed to ride if the trip is five hours long or less, and this trip was over seven. I explained that we had made the purchase in consultation with a Greyhound employee on the phone and that she had not told me of this requirement. All the person behind the counter would say in response is that I was misinformed. I asked to speak with a manager, but he too would not help me and said my son couldn't ride. When I begged for a solution I was told that if we drove to Chico (1.5 hours away), my son could catch the same exact bus. The ride from there would be about five hours so they might let my son get on there. If not, we were told that we could then drive to Redding, a further hour drive away, where the ride for my son would then be only four hours and they would definitely let him on. I asked if she could call the Chico station to confirm that they will let my son on there, but she said she couldn't because the Chico station doesn't open until 9am. She printed my son's ticket and weighed and ticketed his bag and sent us away. We left for Chico. We arrived in Chico well before 9 a.m. so had to kill time until 9 a.m., at which time we made our way to the bus. We got out of the car and walked to the station door. It was locked. We read the posted hours and saw that on Sundays the station is actually closed. Before driving to Redding I decided to call Greyhound again to see if perhaps the bus will stop here even if the station is closed. After a lengthy time on hold I get to talk with a person and she informs me that the bus will stop there even though the station is close. Wonderful! I ask her if my son will be able to get on even though the ride is about five hours. She says that will be up to the driver's discretion ... Before I hang up the woman asks me if I have a signed copy of the unaccompanied minor paperwork with me. What? No one in Sacramento had me fill that out and I tell her this. She tells me they probably thought I would fill it out in Chico. But Chico is closed, I remind her. Well then he can't get on, she informs me. The driver won't take him without the paperwork. Well I guess we're driving to Redding! No, she corrects me. Redding is closed on Sundays too. Ugh! She tells us at this point I will just have to drive my son to Oregon myself. I tried to call the Sacramento station to see if there was anything they could do for us, but was never able to get through even after many attempts. It was by that time almost 10 a.m. Had I left directly for Oregon at 5 a.m., when we left, we would have already been arriving shortly. At that point however, we still had over 3 hours left. So I ended up driving my son all the way to Oregon and then driving straight back home, missing plans I had with my family. It took 14 hours total and $130 in gas and was exhausting. This was one of the worst experiences with a company I have ever had. From the woman who helped me buy a ticket, to the woman and her supervisor in Sacramento, to the woman on the phone when we were in Chico, to the 15-minute on-hold wait I experienced when calling in today to inquire about a refund - I was met with incompetence and/or lack of kindness or empathy at every turn. I wish I could ask for more than simply a refund on this ticket, but at least that would be something. read more

Horrible service! No one picked up the phone, except the guy at the food station, when I asked him to tell someone to pick up the phone he sai "well they are standing next to [the phone], I can see them from here", "they are all the way across the station" and "it's not my job". I kept dialing the station number and no one ever picked up! I checked with food court guy to make sure it was right too, just in case. Bus was over an hour late, and know one would tell me why, afterll it wasn't their job. The icing on the cake? Greyhound say despite the poor service, the late bus, the fact I missed my connection and had to get a friend to give me a lift, I am out of luck for a refund. I expected threadbare service, but a 12 hour delay and complete lack of remorse is appalling. read more

This is my second review writing. I do not know what happened to my first review. I filed a complaint against Greyhound Bus Company. I filed two claims, one for my husband and one for me. This is the second time we have had to seek other means of transportation and all they want to do is to give us a voucher which we refused due to not wanting to deal with them any more. On December 24th, the bus was an hour late coming into Roseville to take us to Reno and he drove in slowly so we assumed he was going to stop to pick us up. There were 10 of us. Then he never stopped and drove off leaving us hanging to seek other means of getting to where we needed to be. Patricia J. read more