Transporting a patient who suffers mental illness - he got into Mississippi from Tuscon, AZ for a layover and had managed to have lost his ticket. He was stuck there for two days, with no medication, while his parent had to find help to purchase yet a second ticket. I'm assuming that they keep a record of the ticket that was sold to him in Tuscon, but they forced us to purchase a second ticket. Interestingly, the ticket from Mississippi to North Carolina was exactly the same price as the ticket from Tuscon, AZ to North Carolina - How does that work exactly? Far less miles, was there some sort of "screw the customers in a time of need" fee we missed??
On arrival this morning, the station opens (according to all online information) at 7AM, at 7:29 in Greensboro, NC - there is still no answer. I was attempting, at their instruction, to check and be certain that the bus would be on time. No answer.
This is absolutely the worst service for any form of travel I've seen yet. We will not be contributing to this madness ever again. If we cannot afford a train or plane we'll sit before we'll ever place any family member on a Greyhound bus ever, ever again.
Why are we forced to give ANY stars on this site? This experience deserved nothing more than ZERO stars. read more