This place is terrible. They have poor communication skills and make mistakes all the time with no…read moreaccountability. I would give zero stars if I could. Appointments get cancelled randomly, they "forget" to mention when charges are no longer covered by insurance, they will keep you waiting for extended periods of time and only explain the delay when you ask, they are always running behind and no one every knows how any mistakes happen. Go elsewhere!!!

This place is really nice but there is no providing interpreter for deaf parent . They asked me to…read morepay an interpreter because my daughter's medical is not cover for an interpreter which is suppose not ask to her medical cover the an interpreter... there is no friendly for deaf parents .. Did you see this picture what they said , dental is responsible for paying for an interpreter and even I need a interpreter but they don't want to pay and not provide so by the laws says it's required to provide an interpreter..

We were visiting from CA and my 10 yr old daughter's loose tooth was bothering her so we looked up…read morea pediatric dentist nearby where we were staying. Figured we would get her teeth cleaned while were there. We had the most pleasant experience with Dr Moon. Her staff was very welcoming and Dr Moon is very good with kids. If I lived in the area, I would definitely switch over to her. Thank you for making it a pleasant experience for us!

I've been taking my four children to Dr. Moon for at least four years now, we were one of her first…read moreclients when she actually did the cleanings herself. The office is nice and clean, they are all friendly and accommodating. We never wait long in the lobby. Dr. Moon is so easy to talk to, she's smart and experienced, she's socially savvy and she just gets it. She knows how to run a good practice and leads a great team. We've lived in the area for 10 years and had tried multiple other dentists. One pediatric dentist we visited in Riverstone wouldn't let me go with my children for exams, they all disappeared behind a clouded door while I sat in the lobby. That made me very uncomfortable. In Dr. Moon's office, you're with your kids every moment of the appointment, even if they are having dental work done in the rear rooms. This was really important to me. We recently moved about 15 mins further from the office but I will still continue to use Dr. Moon. The only thing difficult is that many people have discovered how awesome she is, so it's pretty busy, especially during school breaks. I actually hesitated to write a review because I don't want her to get busier! But she will whether I write this review or not, many people recommend her in local forums. You might have to wait to get an appointment but your children will receive care from an excellent dentist.

Excel Dental Missouri City could clean your teeth well but it is impossible they could provide more…read morefor you. They will make sure you got pain and they do not qualify for any moderate sedation. You may take your own risk to be there with those unprofessional people. Sedation Options Offered: According to the Excel Dental website, they offer the following anxiety-relief and sedation methods: * Nitrous Oxide (Laughing Gas): A mild, inhaled sedative that helps patients relax while remaining awake. It wears off quickly after the procedure. * Oral Conscious Sedation: A pill taken before the appointment to manage moderate to severe anxiety. * The Wand: A computer-controlled injection system that delivers local anesthesia in a steady, more comfortable flow than traditional needles. Important Note on IV Sedation: Excel Dental does NOT currently list IV sedation (deep sedation). If you require IV sedation, other local providers that explicitly offer it include Missouri City Dentistry and Plantation Dental. Notable complaints from public reviews and consumer platforms include: * Clinical Incidents: One highly detailed complaint from 2024 involved a parent who alleged that a child was "traumatized" during a molar extraction where anesthesia reportedly wore off mid-procedure. * Billing and Financial Disputes: Patients have reported issues with the finance department, specifically regarding the handling of referral credits and unexpected charges for certain procedures. * Prosthetic and Fit Issues: At least one senior patient reported receiving poorly fitted dentures that caused significant pain, followed by dissatisfaction with the office's refusal to provide a refund. * Service Quality: Some reviews highlight "lousy" service for specialized needs like severe underbites or hurried cleanings that felt inadequate. * Operational Concerns: Common minor complaints include long wait times--sometimes exceeding an hour--and administrative errors, such as prescriptions being issued without necessary signatures.

i have never had a doctor, a front desk "manager", the owner lie to my face over and over and over…read moreagain. My daughter has a few cavities and needed to get a couple fillings and some baby crowns (7yr old). first couple of times were fine nothing major but the last visit when she needed a baby crown, they decided to extract the tooth instead. we agreed, and proceeded. they had given her some anesthesia and finished with her fillings first then it was time for the molar extraction. she was squirming when the fillings were getting done, meaning anesthesia was wearing off, which happens. So the doctor pulls out more anesthesia and my daughter sees the big shot and freaks out and says she doesnt want it. doctor puts it away and they (nurse and my husband) are holding her down and the doctor starts to crack and twist ON HER MOLAR, which is 100% intact, as she is now screaming. her eyes are rolling back because shes in pain and hyperventillating. my husband hears her tooth cracking and twisting with my daughter pleading him for help and asks them to stop and maybe give her more anesthesia since IT HAS ALREADY WORN OFF WHEN THEY WERE WORKING ON HER FILLINGS. they get my daughter to calm down and she asks for a few min and says she will take the shot but the front desk manager steps in and says shes shutting it all down. shutting it down? after you have already traumatized my daughter cracking and twisting her molar and couldnt even extract it, SHUT IT DOWN? i came back to meet the owner and the doctor and the front desk manager who were responsible for my daughter that day as, get this. her baby crown fell out. her fillings were cracking and breaking off. i meet the owner as he cracks a joke saying , oh the whole family is here hahahaha! my husband, my sister and i came as they were present the day of the last procedures. i asked my questions and commented my concerns and this is what he said to us. 1. 1st dose of anesthesia was plenty to finish almost 3 hours of work that day (we mentioned our daughter squirming while they were working on her filling so def the doctor and the nurse knew she needed another dose) 2. if the 1st dose was enough why did the doctor get ready for the 2nd shot and only put it away becsuse my daughter refused it? 3. the owner decides to tell me the doctor didnt give the 2nd dose becsuse they didnt want to over dose my daughter. 4. then the owner said they didnt give the 2nd dose becsuse the location where my daughter needed the 2nd dose was more painful than where they put the 1st dose. 5. then the owner told the doctor nurse and manager to leave as i started asking them details becsuse they knew what they did to my daughter that day 6. they gave me a refund for the crap job where the crown fell off and fillings broke off and molar was broken but not extracted leaving my daughter in forever trauma with the dentist. 7. they kept telling me theyre not a pediatric dentist... THEN WHY TAKE MY MONEY, WHY BOOK US AND WHY ADVERTISE IT LIKE YOU DO WHAT YOU DO? you made a big mistake. my daughter is terrified of the dentist thanks to your doctor and nurse trying to pull out her molar with worn off anesthesia. i asked the owner, would you let your daughters go through what mt daughter did and he said no. even as an adult i wont be able to sit through someone with a wrench, twisting and turning my molar and ive given birth twice. so youre telling me my daughter was not cooperative and that was the reason to shut it down? you people are a joke and psychopaths. shes seven. she weighs 49lbs. we had 2 grown ass men holding her down while her eyes were rolling back. i will be reporting a formal complaint. it will br a long fight but dont treat people like were dumb. you know exactly what your staff did and you sitting there keep changing your story and mocking us isnt going to make us go away. you have messed with the wrong family. you have forever traumatized my daughter and i will do everything to make sure this never happens to another child and patient due to yalls incompetence as healthcare workers.

Third time visiting this office, first visit as new we were met with excellent customer service…read moreeven received a tour of the office. Our second visit was an emergency appointment for my son who had a chipped tooth, paid a $120 for a five minute office visit to be told I would have to come back for the repair. Fast forward to the third visit for the tooth repair, our appointment was for 7:20am when we arrive there is a sign at the receptionist desk advising they are in an office meeting until 7:30. Why would you schedule an appointment for 7:20 if you're going to be in a meeting at that time, as if the customers time is not valuable. I addressed my issue with the receptionist and I'm met with an instant attitude and told, we always have office meetings at that time regardless if an appointment is scheduled. There is a lack of any kind of customer service or even acknowledging my concern. I made the decision to bring my children to this office based on the reviews I saw, but if you are looking for a dentist office with great care and customer service this is not the place.

The first time that I was scheduled at this office ( Katy Kids Dentist ) there was a large dead…read moreroach on the floor under a chair in the waiting area. I actually have a photo that I sent my husband while waiting. I wanted to grab my child and dart out of the door. I felt this was a sign initially. Aside from that, my child loved the airline pilot decor. We had waited for this appt. for a bit and I took off from work and school so we gave it a chance. We saw the female Dr. Approx. 1-2 weeks after she placed the crown, I noticed it was loose. My child sat quietly and was well behaved the entire time. So I believe it was tech. Error or weak cement. She used N2O and local anesthetic upon my request. She pushed liquid sedation but after observing his compliant demeanor she agreed N2O and local anesthesia would work which it did. I am glad that I advocated for my child when he did not need stronger sedative. Plus, it's an upcharge. An unnecessary one in my child's case. In addition to this, at a prophy appointment this office charged $75 for Fl2 Varnish. You will never run across this high price for Fl2 varnish anywhere else in the city of Houston. I have the bill to prove this was the charge for both kids for Fl2 varnish was $75 x 2 in addition the exam, prophy, and bitewing fees. I went back because I wanted her to recement this crown who a friend of mine who is a dentist said that she would have put a pretty resin 2 surface resin filling in the tooth not a ssc. My child's decay was not very large and I even doubted it needed a stainless steal crown. I realize SSC have their benefits. After giving this Dr. yet another chance, meeting my other child the Dr wanted to sedate that child too. My kids love the DDS are are very compliant. She even wanted to use conscious sedation to recement the crown. She basically did this so I would leave the practice in my opinion because she knew that I wouldn't want that. Even the front office was surprised to see this on the treatment, My kids had a dentist but we changed to this office because our DDS no longer excepted our insurance. They never had problems and never recommended sedation. We only went here due to our insurance and cute decor noted on the website. If you want to pay more than anyone else for Fl2 triple what other charge come here to see the female Dr. If you want your child to be sedated even when they don't need it and have to pay an extra $350 this is your place! If you want subpar cement to go with the crown go here. If not, it is worth it to shop around. I am concerned about ethics with this Dr. Why was she so eager to recommend sedation even with minimal treatment with compliant children? The assistants are personable and sweet. Make sure if your child gets a prophy here that they are not just doing a rubber cup polish for the charge of a child prophy especially if your child has all primary teeth or mixed with perm. Make sure that there is also a scaler on the bracket table not just a mirror and explorer. You are paying for it.

I enjoy the detail teeth cleaning here. Amanda is skillful and gentle. She does a good job. The…read morefront desk ladies are caring and listening. No long wait. I think they know how to schedule the patient time well. The charges are reasonable. Going to the dentist office can be pleasant.

Amanda the hygienist has a gentle touch. She is very thorough in cleaning…read more Dr. Tran takes the time to explain things along the way. The front staff is welcoming and good communicators as well.

I will not recommend this office. I have experience poor communication with all the office…read morepersonnel including so call management who is never present in office. They don't return your phone calls when they take messages. Treatment was done that wasn't approved or consented to. Never received a follow up on pending claims. They tried to cover themselves and repeated requested documents be signed after treatment was declined. Over all poor experience!

We LOVE Dr. Hunter. My now 6.5 and 5 year old have been coming since they were babies. The staff is…read moregenerally friendly, and Dr. Hunter is an amazing dentist. She's kind, caring, and compassionate with the children and parents. My oldest had to have some cavities filled, and the whole experience was comforting for both myself and my son. We didn't feel anxious or nervous, and I'm very grateful for that! My only downside is the front office staff. On more than one occasion, we have arrived while they were in the middle of a personal conversation, and it felt like I was interrupting trying to check in. I can understand being close and wanting to talk to coworkers, but I think the patients and their family should take precedence. When I have walked up with questions or turning in paperwork, the person behind the computer would come off as annoyed. Thankfully once in the back, the dental hygienists doing the X-rays and cleanings have not been like that. They're always efficient and eager to listen and explain!

Dr. Vo and the Smiles of Riverstone team have provided my family excellent dental care for years…read more Their systems are modern and patient-friendly (like quick xrays and TVs in the ceiling so I can watch sports during a cleaning). Everyone is so kind, and ready to share fun stories about travel adventures. Can't imagine my family having a better dentist!

Friendly staff and they really work to satisfy your dental needs!…read moreState of the art equipment to make the exam and any procedure easier for the patient. I highly recommend Dr. Vo and her team!!

We love the staff and the doctors! My son has had wonderful experiences from cleanings to a chipped…read moretooth repair to a filling. My kiddo can be anxious and they put him at ease every time. Yes, we've had the laughing gas as somebody else mentioned and it was exactly what my son needed. That's a + not a - I'll recommend them all day! When we've had emergencies they got us in asap - no better patient care than this practice!

By far the best experience we've ever had for my toddler, and we've been to plenty of doctors! Dr…read more Steinbring and his team were incredibly personable and made us feel so comfortable. 10/10 recommend!