Store Manager greeted me with kindness and was knowledgeable. I had a 9am appointment, Edwin and…read morehis team were prompt to get in for an oil change and tire rotation. This is my go-to place for servicing my vehicle due to fair pricing, knowledge employees, and fast service!

I would like to report a quality control concern regarding my recent visit to Marvin's Tires and…read moreBrakes, located at 5510 Waldo Beach Rd, Fayetteville, NC 28306. I visited this location on July 9 at approximately 9:00 to have my tires balanced and my vehicle aligned. During my visit, the team working at that time appeared very disgruntled and did not give the impression of a professional or customer-focused environment. While the technician was working on the tire balancing, I noticed that he was adding new wheel weights without removing the original weights that were already on the rims. I also noticed that he was not cleaning the inside of the rims before applying the new weights. From my experience, wheel weights may not stay properly attached if they are applied over dirt, brake dust, or residue from the brake calipers. This can cause the weights to come off over time and may result in the tires becoming unbalanced again. I also observed the technician using a chisel to remove wheel weights, which gave me the impression that he either did not have the correct tools or was not using the proper equipment for the job. That raised additional concerns about the quality control and professionalism at this location. I brought my concerns to the manager's attention. Unfortunately, the manager did not appear professional or customer-focused during the interaction. He seemed unhappy to address the concern and did not communicate with much tact or courtesy. At this point, I would not recommend this location to anyone. When comparing the price with the Ford dealership, Marvin's Tires and Brakes may have been more economical for the balance and alignment, but based on this experience, I believe the dealership would likely have provided better quality control and a more professional service process. My concern is not only about my vehicle, but also about the quality control procedures at this location. Tire balancing should be done correctly the first time, including removing old weights when appropriate, cleaning the rim surface before applying new weights, and using the proper tools and equipment.

Just bought a used vehicle that needed some work done. Was referred her by B & L auto parts for an…read moreexhaust leak. Linked up with Eddie who hooked me up! Got all the services needed/done to get my ride running like should! Their 1 stop shop was a huge help! Thanks guys!!

I took my car in to get new wheel bearings installed, which the shop did in a fairly reasonable…read moreamount of time. They charged me around $420 which I guess is about right for the labor, but the problem is what happened after that. When they gave me my car back I started getting all these warning lights and basically everything with my braking system is not functioning now. I took the car back to them to see if they could figure out what happened and after about an hour wait with them looking around the car they just told me no, I needed to take it to a dealership because they don't know what's going on. So right now my anti-lock braking system, hill start assist, electronic parking brake, vehicle stability control, tire pressure monitoring system, brake hold system, and even, for some crazy reason, my power steering system lights are on. They gave me the vehicle back this way. With the braking system not working right. Again, I did take the vehicle back to them and tried to make them fix it, I talked to all three mechanics, I called them back again after I got home and after all that none of them could fix whatever they messed up. Do with that what you will, but I can't recommend this shop at all.

The absolute WORST customer service I have ever received. The fact that Scott Bell treats his…read morecustomers with such discontent is disgusting, especially his military customers. I gave Scott my vehicle for a motor rebuild back in February 2021. It took 4 months just for Scott to take my motor to the shop to be rebuilt. This wasn't the issue, the issue, is that Scott LIED to me and claimed the motor was almost complete....BEFORE he had even taken it in for rebuild (I have screenshots for proof). To make matters worse, Scott likes to hang up on customers' faces when they hold him accountable for his lack of professionalism and timeliness. Since Scott was taking too long to get my motor built, I asked him kindly to give me the name of the company he went through. HE REFUSED to give me the information to the company who was building MY motor that i paid with MY money. All because he didn't want hos reputation toiled. I still foond tge motor shop and they have had my motor complete for about 2 months, yet Scott still hasnt picked it up to put back in my vehicle. The parking at his shop is exposed to the outside, so I have asked Scott to please make sure he keeps my vehicle clean. Instead, he TELLS me....the CUSTOMER, that its not even that big of a deal and that I shouldn't worry about it.... ***My vehicle, a 2006 Jeep SRT 8 6.1L Hemi.....that isn't manufactured anymore*** So meanwhile, my vehicle is sitting in his lot collecting spider webs and grass growing through the engine bay.... I have been without a vehicle, so call/text was my only way of contacting Scott, but he refused to answer my calls. I've had to call from other numbers just to get him to answer my calls. Scott also enjoys talking about other customers...TO CUSTOMERS and will go on a long tangent just to distract you from the very issue you came to talk about. He will talk over you and manipulate the conversation. He is a SCAMMER. It has been 8 months since I gave Scott my vehicle and it has been a nightmare. Even while im deployed, going through all kinds of work stress, Scott has made no effort in actually providing good service. SCOTT is a liar and a scammer. Everyone....especially Military members, stay away!!!!! If you have any questions and need proof of experience with Scott, feel free to email me directly. martindaniels1014@gmail.com

By far the worst shop I have ever went to in Fayetteville area. If I could rate 0 stars I would…read more Stay away at all costs. This shop will cause damage to your vehicle and not claim responsibility and blame you. I do walk arounds of my vehicle before I take my car to the shop and after I get home. Advice for anybody reading this always take pictures of your vehicle before you get any work done, this is what I am forced to do now because of this incident. I Just moved to NC from NY and was looking for a reliable shop I can take my car to without being overcharged, hassle and BS'ed. If you know of one please inbox me some reliable shops in the area. Thank you

Very good mechanics for a fair price. I've been taking my family's 5 cars there for years now. They…read morealways fix the problem quickly and for a reasonable price. Highly recommend.

Great, honest guys, get it done right. I don't have look for a good auto mechanic anymore. Thank…read moreyou!

I was need of brakes and rotors for my husbands 2007 Mercury Grand Marquis, but I was looking for…read morethe right place to get the job done. I contacted several businesses for quotes, but most places I contacted were closed on the weekend or they wanted $400 for the job. Brakes-N-Axles was a God send and I could tell the reviews were right about this business upon pulling into the lot because they were jam packed! I was surprised when they didn't send me away because they were so over-booked. They quoted me a decent price (lower than any of the other places I contacted) and the service was fast! They test drove my vehicle to make sure it was safe for me to drive and that was that. I will say this, they don't talk much, but I imagine that I don't talk much when there is work to be done. I left there happy and satisfied.

I would not recommend Brakes n Axels. I brought my vehicle in multiple times for the exact same…read moreissue, and instead of properly diagnosing the problem, they kept replacing parts and billing me each time while the issue continued. It felt more like guesswork than competent repair work. I eventually took the vehicle to another mechanic, who quickly identified the actual root cause and repaired it for a fraction of the cost I had already spent at this shop. To make matters worse, the second mechanic also found defective work from Brakes n Axels that is now causing additional issues. Paying repeatedly for unsuccessful repairs is frustrating enough, but finding out that previous work was poorly done makes it even worse. Based on my experience, I cannot recommend this shop. I also found out that they charged me for a job that they never did and when I confronted them, they got very rude and told me see you in court crazy how they went there, but I guess that's what we will do then do not trust these people.They will charge you for things that they do not do. They are not good people. Do your research. They also have a F with a Better Business Bureau.

I would highly recommend this place for all your Auto repair needs. Our family van was having…read moreengine troubles and they were able to find, fix, and go beyond getting everything taken care of. Dependable and affordable pricing! I will be returning for all my auto repair needs, Shout out to Shane!

Great work and better hours They are open on Mondays…read moreUnder new owners and very friendly

Redline Tire Auto is truly one of the most compassionate and dedicated alignment and auto care…read morefacilities in Cumberland County. From the moment I arrived, I felt welcomed by the owner, who took the time to understand my car care needs and provided exceptional service. It was heartening to see such genuine care for both the customers and their vehicles.

Had some work done at Redline Tire & Auto. The staff was incredibly friendly and accommodating,…read morealways greeting me with a smile. They're truly honest and work hard to make things right, which I really appreciate these days.

I appreciate the friendliness and communication of all the staff. They make sure I am taken care of…read moreand give great customer service. I just started going to this place a year ago and my needs are met. Thank you so much for doing well and doing your jobs, I'll keep bringing my car to you guys because you take care of all my problems. The prices are unbeatable and the hard work they put into their work is memorable.

Great prices and excellant service.. Honesty goes a long way, and this business always pass the testread more