That's it, I can't take it anymore. I used to be a patient of Dr. Greg and Dr. Dean, and was mostly satisfied, but after a recent car accident where I was rear-ended, I've decided to end my relationship with the office.
I came for the first appointment after the accident under stress, confused by how to properly use car/health insurance to cover this care, and in pain. I arrived early to make sure the insurance was cleared, and the office simply added to the confusion regarding how to use the auto insurance. "We don't bill third party," they said over and over. Then, they called up someone in billing to tell me over the phone, "We don't take third party insurance."
Not really knowing what this means, and desperate for treatment, under a heavier stress load and even more confused than before, I told them to bill my health insurance so I could receive treatment.
Immediately after the appointment, driving home, I felt good. A solid 20 minutes without pain or stiffness, I was overjoyed. Once I arrived back home, I knew I was in trouble with some serious pain and issues with mobility. I must not have realized how much pain I was in the week following the accident, but rest assured I was instantly reminded after this appointment.
I chalked it up to the extra stress added by the office and the amount of adjustments I received to my back, neck and shoulders. So you must know that two days later, heading to my second appointment, I was very excited to possibly feel some relief.
Once again, I arrived early just in case they needed more information from me. Since they did not, I took a walk to shop for the 20 minutes before my appointment. When I came back exactly on time, apparently there were issues again with insurance. Rattling off something about me "double dipping" against two insurance companies and being "red flagged," my stress level rose. Do they really need to make it so mentally painful to come here when I'm already in such excruciating physical pain? All I want is for one of these insurance companies to cover the cost of my visit. IT DOES NOT NEED TO BE COMPLICATED.
I really (REALLY) did not want to talk to the billing woman over the phone like the last appointment because this woman makes everything so convoluted, but they insisted. Once again, I'm told I'll be red flagged and I need to notify my health insurance company because they need to know I was in an accident. Guess what? THEY ARE NOTIFIED. I received primary care treatment and exam the same day as the accident, why is The Health Spot and its office making everything so much harder than it needs to be?
Convinced that I'm getting nowhere with now TWO people standing in the way of my care, in even more stress than when I walked in the door, and now very aware of how much pain I'm in and the further pain being impressed upon me, I decided to exit the building and find a new chiropractor. It is not worth harming my health further by coming here. I had at least a half dozen treatments remaining and was going to start coming for massage treatments as well, to help with the pain. But instead, by causing me this needless pain, I'm going to have to find another doctor. read more
