I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano

We had a clogged drain in our washing machine and Wyatt Works was recommended by neighbors. They…read morecame out the next day and had it fixed in Less than 30 minutes. Brendan was our plumber and was such a friendly young man. He was very polite, helpful, & knowledgeable explaining the whole process to us. I wish him well in the future and would highly recommend this company for your plumbing needs.

Wyatt Works was very professional and did a good job on my…read moresewer replacement issue, however very, very expensive. I had to have plumbing repaired immediately so I went to the Best of Charlotte publication and Wyatt Works was one of the two plumbing companies listed. I really don't know how impartial the listings are. I did not do my due diligence and literally paid for it.

Great work! I had a super clogged main line drain. He came by and water jetted it for me. Two other…read moreplumbers couldn't fix it and wanted to charge an arm and a leg. He came out the next day and got it done in an hour. Even quoted me before he got here. None of that price-gouging "give me your address to make the price of service based on your home value" nonsense. Just honest, quality, get the job done, timely work. Will be using again and again!

So I ended up having to contact a plumber because the glasses I flushed were caught in the pipe…read more Chris was so good and fast, in expensive. I was so afraid of what the cost would be. Not only that. He's friendly and on time. Very dependable. I would certainly recommend him and his business, Sewer Shark,over and over. He doesn't take payment until the job is done to ensure it's working. He was able to retrieve the glasses I accidentally flushed and trash them. Of course, I didn't want them. Dependable and trustworthy. And he provides a warranty on his work. When he came to do the quote, I felt very comfortable with him. Being a single mother and a woman, we sometimes have to be careful of who we choose for services to avoid being overcharged. If I could give more than 5 stars, I would because it's very well deserved. I approved this review.. Approved and signed by me.

Response time was Fantastic to get to our Office. James & Jason were fabulous. Prices were so much…read morebetter than expected! Would definitely recommend.

Awesome staff and service with quick/prompt response time! As a homeowner I'm definitely relying on…read morePlumbKrazy moving forward!

Needed my septic tank pumped. Autry's answered the call and even scheduled me for the next day (5…read morestars). Was quoted a price and not given contingencies so that's what I counted on. Apparently, though, since my home was built in '76, my tank is deeper so I get to be charged more... to use a miniature backhoe that was already on the truck! I'll dig the hole next time (down to 2 stars). My septic field had a problem and Jason diagnosed it without me being able to provide m/any details at all and prescribed the fix... not just a simple pump, but not his fault (up to 4 stars). Bottom Line: If you're just needing a simple septic pump, probably another company that ONLY does pumping will do. Autry's seems to be really knowledgeable & carries a lot of overhead for MUCH bigger projects thereby bumping the price for small projects. I'm hiring them to do the 2nd fix for my system, so money where my mouth is.

I have used these guys fir years on a rental. When the pump goes out I am scrambling to get to it…read morebefore sewage backs up and it becomes a huge mess. They are always there quickly and communicate what's going on. The give me honest advice and get it done right. If you need septic service, you need Autry.

I needed to replace my water heater, called them because of radio ads, really like what I heard…read more They were at my house the next morning at a time I requested, offered me several options on heaters, prices and warranties to choose from, no pressure or manipulation to up sale. Had small issue with a bad connection with the heater., they were back promptly to correct the problem. I highly recommend this plumbing service to anyone needing work.

From the owner: When you have a plumbing problem you need it fixed fast, fixed right, and fixed by a…read morefamily-friendly company you can trust - Consider it Done.

We were very impressed with Dr. Drain's professionalism, advice and repair. John took his time…read morediscovering the problem and giving us an affordable solution. A+++

When we had problems with our sump pump shortly after we moved in to our home. We called Drain…read moreDoctor and Tyler was very competent and professional. When we have any issues we call him.

Lloyd was fantastic. He came out quickly, and didn't waste time getting to business once he showed…read moreup. Very friendly guy, and price was beyond reasonable. Very professional, I could tell he knew what he was doing when he came to clear a clogged pipe. Would highly recommend

Lloyd is very professional and friendly. When I contacted him he explained everything to me, and…read morewhen he said he would call me back to set up a time to come he was right on point, He stayed in touch and came when he said he would. I will be using him again and recommend him. Very reasonable pricing.