ZERO STARS if I could!
I strongly advise against using…read moreTelecom Italia (TIM) services to anyone residing in or visiting Italy.
The company's administrative procedures and digital systems have proven inadequate even for managing a simple home internet contract cancellation, causing significant inconvenience and stress.
Despite the formal termination of the contract in May 2024, with the return of the devices and written confirmation from TIM, I continued to receive bank charges for a service no longer active.
After numerous communications via certified email (PEC), TIM confirmed that the contract had been properly terminated and that there was no outstanding debt. However, in the following months, unauthorized withdrawals totaling €51.72 were made from my bank account. At this point I did not have access to the original account via the TIM app nor their website to see the charges because the account did not exist. Following further complaints, the direct debit mandate was finally revoked by TIM, but the undue amount has not been refunded.
This week, more than a year after closing the contract & thinking I had no more dealings with TIM, I received communications from a Milanese debt collection agency hired by TIM, demanding payment of €130 within 10 days or else, despite written confirmation that I had no debts.
Moral of the story... If you're looking for a reliable and transparent operator, look elsewhere because TIM is a total nightmare even for fluent Italian speakers.
