Please, DO NOT USE ProKlean, look elsewhere. Two and a half years after they repaired our house…read morefrom a tree falling on it we are still finding subpar and unsafe work issues. Paint stated to peel within months of moving back in. The dishwasher was installed crooked and the bottom cabinet pieces fell off immediately. ProKlean actually left the kitchen unfinished (even though contracted to do it) with the new sink left in the garage. We had to hire an outside contractor to install the sink and faucet as well as all the countertops. The bathroom light was installed upside down. It works, however, had it had been hung correctly it wouldn't need constant cleaning out due to the light bulb covers facing up catching dust and such. Proklean also never finished the attic. Insulation was left exposed in many places despite our request for them buy extra plywood sheets that we would pay for. Today, March 20, 2026, while rearranging some of the boxes containing our things they left in the attic, we discovered that the wood support beams installed during the repair had nails sticking out and exposed on one side. An injury almost occurred due to this nail exposure. The garage door opener keypad stopped working within a year. The original, working one, had to be replaced by them because it got broken apart by the workers haphazard in and out of the garage. It was replaced with a generic one that lasted about three days. We had to insist they put another new one on that was the same as the one the workers had broken. The door not opening might also be that the motor for it seems to have been shoddily repaired with electrical tape. The whole process was a nightmare. We would stop by sometimes to see the progress and would find that their workers didn't even know what was going on. All they could say was that they had to call their boss. Doors and windows were continually left open and unlocked after the workers left, leaving rooms at the mercy of the elements and or wildlife. Three plate glass windows were broken during the repair which we then had to harp about to get replaced. The tarps put on the roof were so inadequate it leaked throughout the house. We are now having to keep our prayers up for the new roof which was installed. The front lawn also got deeply torn up during a delivery of either siding or wood. The driver drove the truck across the front lawn and parked in front of the bay window leaving such deep ruts in its path that ProKlean had to have it reseeded. The shoddy, subpar and unsafe repairs on the house are just shy of criminal. It may have been subcontractors who did the damage and inferior work, however, they were hired by ProKlean. Our insurance company paid for all billed repairs in a timely fashion with no issues. We now deeply regret our choice of ProKlean for the house repairs and having them paid for such a disastrous job done.

Horrible. Terrible communication. Unorganized. If you don't stay on top of them the work will never…read moreget done. Didn't clean up after themselves. Perpetually late. Horrible experience. Do not recommend.

We were very happy with the services provided by Steamatic, of North Haven, Connecticut. On June…read more17, 2025 Greg and Jose did a fabulous job cleaning our 50 year old HVAC system. it obviously was never cleaned and it showed it. They were "very" courteous and professional as it took them quite a while to complete the job, as you can imagine. Many pictures prove their work was complete, and thorough. We would definitely recommend this company and staff for any of their services.

Steamatic was recommended by my HVAC company. Great experience from start to finish. Prompt,…read moreprofessional, and very nice. Would definitely recommend Steamatic!

People are nice and friendly at first. In fact, I waited to post this review hoping that either a…read moretelephone call would be returned or workers would return to complete the job. The floor sanders did damage to the floors they were supposed to fix. They left the house with debris and a mess. Yes. A cleaning crew came back after a week, but they only fixed the obvious mistakes. See pictures. In the garage they were to replace drywall. They did a subpar job on cutting pieces that fit, damaged a piece of furniture, and left plaster and insulation debris on the workbench and did not cover anything down there. Additionally, they removed fixtures for lights and left them unattached and with wires for the fixtures plus the garage door opener hanging in the garage. Very disappointed. USAA Insurance should remove them from the provider list and Southern Ct folks should beware of the polite people who leave shabby and incomplete work, refuse to return telephone calls, and generally cancel out the nice telephone call with the abusive way they handle your home. Don't trust them. It was a waste to leave the house unoccupied for more than a week and allow them access for more than a month to sand floors and replace drywall and installation. They failed and don't seem to care about is.

Had a break in main water pipe which left paneling damage that needed repair as well as a few other…read morethings. My insurance company gave me their name and number. After rep from company came to house to look at - I never heard from them again after numerous attempts on my part. I would have thought more of them if they said "job was too small" or "we're just too busy right now". Heck - lie if you have too. Simply inconsiderate in what is customer driven business.

If you like workers that don't speak English, throw cigarette all over your yard, don't protect…read moreyour home furnishings and enjoy shoddy work then hire these guys! Worst company ever. To top it off they will belittle you and put blame for their shoddy work on you as the homeowner. STAY AWAY! UPDATE: Kate B comment below. We have tried several times to get this resolved. It doesn't work. The employees you work with have absolutely no empathy for their customers and in trying to resolve the issue and only talk over you when you try to resolve the issue.

I am the owner of a property management company in CT, over the years we've dealt with various…read moremitigation companies and I can tell you hands down, ARS is at the top and particularly, Jim Brooks. When you get the alarming call from a resident that there's been a fire, flood or other catastrophic event your first reaction is you hope everyone is safe, your second reaction is to call Jim. Many years ago I contacted Jim after another restoration company arrived on a site of a major loss ill-equipped so called them off the job. We knew we needed someone out there immediately, we ended up calling Jim and I have to say...ARS saved the day and we've been using them ever since. In the unfortunate event you experience a fire, flood, mold damage, sewage back-up or such, call ARS. They'll handle everything from dealing with your insurance carrier, emergency mitigation, packing out our contents from the affected areas and restoring it to new.

CAT PEE: Very old cat, 19 years old. In the end he couldn't find his cat box. We needed a Loveseat…read moreand bedroom carpet Pee smell Neutralized and Cleaned. But there was a problem from the beginning! The truck-based cleaning system broke down in my driveway, actually it was the onboard generator that runs the cleaning equipement. Walter, the cleaning technician was stranded here waiting for a new truck to be delivered. We chatted for some time, nice guy! The replacement truck was delivered by the owner of the company, Adam. He apologized to me for the inconvenience and shook my hand. I watched Walter work now and then, he cleaned, used neutralizer and smelled the loveseat cushions over and over. He did the cushion cleaning outside on a ground cloth! I waited 4 days to write this review; I wanted to make sure the Pee Smell was gone in both cases. This company presented a professional approach to me, I booked the same day, Adam did the estimate. I got a discount too for a same day booking. I canceled my next estimate. Verry Happy, Andy Rutter

Everything went Amazing. From setting up an appointment to the status updates along the way. They…read morewe OnTime & Professional !! The Work was incredible too . Just set another appointment for more work to be done. They will Definitely Not Disappoint you

Ken is great. Extremely knowledgable, hardworking and reliable. A pleasure to work with.read more

Ken and his crew are dependable and experienced. He has a solid background in managing projects as…read morewell as construction. He and his crew are professional and will get the job done.

I am a realtor and had a mold emergency the day of closing! Joe was able to provide a thorough…read moreexplanation of the problem and provide us with a fair estimate for repair. He was extremely accommodating! Highly reccommend!

I can't say enough about how helpful Joe at Moldmaster is. He responded immediately, is a total…read moreprofessional, knows his stuff, is friendly, detailed, explains everything, reasonably priced, and is a wealth of knowledge. I even found Joe to be knowledgeable and helpful regarding other areas in my house that need attention. Joe is an expert in his field and beyond. I highly recommend Moldmaster.

Last week a Pipe under my sink disconnected from the main pipe, causing water to pour out. The…read morekitchen was flooded, including surrounding cabinets, with water seeping into the Garage ceiling below and flooding parts of the basement. I found Thorough Restoration on line. They came over to inspect the damage, laid out the entire plan of what was needed to clean up the damage and laid down several heavy duty fans to start the drying process. They came by daily to measure the water percent in the affected walls, floors, ceilings and carpeting and they replaced the garage ceiling and insulation to prevent the formation of mould . They were very thorough and very pleasant to work with and I highly recommend them as a restoration company.

From the owner: We provide top-notch water damage restoration services with utmost professionalism. Our team of…read moreexperts is dedicated to handling all your restoration needs efficiently and effectively. Trust us to restore your property to its original state, ensuring a thorough and professional approach every step of the way.

Drying of areas after water leak from dish washer, showed up quickly, they remove flooring kitchen,…read morebasement and suspended ceiling basement, cleaned up. Would not remove flooring under pool table legs, then hooked up 12 air dryers, 2 dehumidifier's running continuously for I believe 72 hours the noise was unbearable, came back removed drying equipment. Then had to send out another person to re-shoot pictures of area, said first pictures didn't come out well. Then my electrical bill shows up $200.00 more than usual. I believe Servpro should have to compensate for this cost to run their equipment for their service. Now asked for cost break down. Total cost $6,463.67 unreal for amount of work performed, now going over cost break down so far-seeing things they did not perform. Because of amount of bill, services on bill break down that were not performed, giving low ratings, if you're going to use them get a cost estimate first.

Juan and Jeff are AMAZING! Our apt. was ruined due to a water leak and our complex sent out…read moreSERVPRO. The first day we were still in shock. The Manager Bill came out and I was not impressed. He had a worker Jose with him that was the calming factor. Bill seemed to care more about his work than us and Jose was customer focused. Then the movers came Friday and Juan and Jeff were awesome. Also Cindy the lead packer did an amazing job. Juan always kept saying we are here for you. They did not finish on Friday and we requested the same guys Saturday. And they came back and finished the job well. Both very friendly and professional. Overall great experience in the mist of tragic.