Sadie and her team were amazing and far exceeded our expectations! They helped us manage a very…read moredifficult situation - unattended death of a loved one - remotely because we live across the country and could not be present to oversee any of this. This ended up being a 2+ week job and the entire time we were constantly informed via extensive daily photos (and videos) mapping progress, and Sadie's personal hands-on communications. Everything was handled with professionalism and much empathy. We are forever grateful that we were fortunate enough to have found Sadie's Pro Cleaning.

When you call Sadie, you're already having a terrible, horrible, no-good, very bad day. My day…read morestarted with a small sewage explosion that splashed the plumber (YUCK!) and seeped all over my basement. Sadie arrived around 6pm on a Friday night. She took pictures and video, assessed the extent of the muck, and told me she would get back to me soon. By 8:15pm, she'd emailed the estimate, and boom! I was on her schedule. She and her team arrived around 10:30 Saturday morning and spent the next 11 hours sanitizing and organizing my basement (I'm not a hoarder--why would you think that?) By the time she was done, my basement was cleaner than it's ever been (they even removed the cobwebs, warming the cockles of this arachnophobe's heart), and looks way more tidy and organized than I could have done on my own. She explained, and showed me the pictures, of why she'd tossed what she'd tossed. This was not my first hazmat cleaner rodeo, but this was far more extensive than the last and worth every penny. Sadie didn't try to upsell me on cleaning products the way the corporate cleaners did, and she was amazingly responsive the whole time. When you're having a crap day (swidt?), call Sadie!

Ken is great. Extremely knowledgable, hardworking and reliable. A pleasure to work with.read more

Ken and his crew are dependable and experienced. He has a solid background in managing projects as…read morewell as construction. He and his crew are professional and will get the job done.

We were very happy with the services provided by Steamatic, of North Haven, Connecticut. On June…read more17, 2025 Greg and Jose did a fabulous job cleaning our 50 year old HVAC system. it obviously was never cleaned and it showed it. They were "very" courteous and professional as it took them quite a while to complete the job, as you can imagine. Many pictures prove their work was complete, and thorough. We would definitely recommend this company and staff for any of their services.

Steamatic was recommended by my HVAC company. Great experience from start to finish. Prompt,…read moreprofessional, and very nice. Would definitely recommend Steamatic!

Drying of areas after water leak from dish washer, showed up quickly, they remove flooring kitchen,…read morebasement and suspended ceiling basement, cleaned up. Would not remove flooring under pool table legs, then hooked up 12 air dryers, 2 dehumidifier's running continuously for I believe 72 hours the noise was unbearable, came back removed drying equipment. Then had to send out another person to re-shoot pictures of area, said first pictures didn't come out well. Then my electrical bill shows up $200.00 more than usual. I believe Servpro should have to compensate for this cost to run their equipment for their service. Now asked for cost break down. Total cost $6,463.67 unreal for amount of work performed, now going over cost break down so far-seeing things they did not perform. Because of amount of bill, services on bill break down that were not performed, giving low ratings, if you're going to use them get a cost estimate first.

Juan and Jeff are AMAZING! Our apt. was ruined due to a water leak and our complex sent out…read moreSERVPRO. The first day we were still in shock. The Manager Bill came out and I was not impressed. He had a worker Jose with him that was the calming factor. Bill seemed to care more about his work than us and Jose was customer focused. Then the movers came Friday and Juan and Jeff were awesome. Also Cindy the lead packer did an amazing job. Juan always kept saying we are here for you. They did not finish on Friday and we requested the same guys Saturday. And they came back and finished the job well. Both very friendly and professional. Overall great experience in the mist of tragic.

CAT PEE: Very old cat, 19 years old. In the end he couldn't find his cat box. We needed a Loveseat…read moreand bedroom carpet Pee smell Neutralized and Cleaned. But there was a problem from the beginning! The truck-based cleaning system broke down in my driveway, actually it was the onboard generator that runs the cleaning equipement. Walter, the cleaning technician was stranded here waiting for a new truck to be delivered. We chatted for some time, nice guy! The replacement truck was delivered by the owner of the company, Adam. He apologized to me for the inconvenience and shook my hand. I watched Walter work now and then, he cleaned, used neutralizer and smelled the loveseat cushions over and over. He did the cushion cleaning outside on a ground cloth! I waited 4 days to write this review; I wanted to make sure the Pee Smell was gone in both cases. This company presented a professional approach to me, I booked the same day, Adam did the estimate. I got a discount too for a same day booking. I canceled my next estimate. Verry Happy, Andy Rutter

Everything went Amazing. From setting up an appointment to the status updates along the way. They…read morewe OnTime & Professional !! The Work was incredible too . Just set another appointment for more work to be done. They will Definitely Not Disappoint you

Please, DO NOT USE ProKlean, look elsewhere. Two and a half years after they repaired our house…read morefrom a tree falling on it we are still finding subpar and unsafe work issues. Paint stated to peel within months of moving back in. The dishwasher was installed crooked and the bottom cabinet pieces fell off immediately. ProKlean actually left the kitchen unfinished (even though contracted to do it) with the new sink left in the garage. We had to hire an outside contractor to install the sink and faucet as well as all the countertops. The bathroom light was installed upside down. It works, however, had it had been hung correctly it wouldn't need constant cleaning out due to the light bulb covers facing up catching dust and such. Proklean also never finished the attic. Insulation was left exposed in many places despite our request for them buy extra plywood sheets that we would pay for. Today, March 20, 2026, while rearranging some of the boxes containing our things they left in the attic, we discovered that the wood support beams installed during the repair had nails sticking out and exposed on one side. An injury almost occurred due to this nail exposure. The garage door opener keypad stopped working within a year. The original, working one, had to be replaced by them because it got broken apart by the workers haphazard in and out of the garage. It was replaced with a generic one that lasted about three days. We had to insist they put another new one on that was the same as the one the workers had broken. The door not opening might also be that the motor for it seems to have been shoddily repaired with electrical tape. The whole process was a nightmare. We would stop by sometimes to see the progress and would find that their workers didn't even know what was going on. All they could say was that they had to call their boss. Doors and windows were continually left open and unlocked after the workers left, leaving rooms at the mercy of the elements and or wildlife. Three plate glass windows were broken during the repair which we then had to harp about to get replaced. The tarps put on the roof were so inadequate it leaked throughout the house. We are now having to keep our prayers up for the new roof which was installed. The front lawn also got deeply torn up during a delivery of either siding or wood. The driver drove the truck across the front lawn and parked in front of the bay window leaving such deep ruts in its path that ProKlean had to have it reseeded. The shoddy, subpar and unsafe repairs on the house are just shy of criminal. It may have been subcontractors who did the damage and inferior work, however, they were hired by ProKlean. Our insurance company paid for all billed repairs in a timely fashion with no issues. We now deeply regret our choice of ProKlean for the house repairs and having them paid for such a disastrous job done.

Horrible. Terrible communication. Unorganized. If you don't stay on top of them the work will never…read moreget done. Didn't clean up after themselves. Perpetually late. Horrible experience. Do not recommend.

Last week a Pipe under my sink disconnected from the main pipe, causing water to pour out. The…read morekitchen was flooded, including surrounding cabinets, with water seeping into the Garage ceiling below and flooding parts of the basement. I found Thorough Restoration on line. They came over to inspect the damage, laid out the entire plan of what was needed to clean up the damage and laid down several heavy duty fans to start the drying process. They came by daily to measure the water percent in the affected walls, floors, ceilings and carpeting and they replaced the garage ceiling and insulation to prevent the formation of mould . They were very thorough and very pleasant to work with and I highly recommend them as a restoration company.

From the owner: We provide top-notch water damage restoration services with utmost professionalism. Our team of…read moreexperts is dedicated to handling all your restoration needs efficiently and effectively. Trust us to restore your property to its original state, ensuring a thorough and professional approach every step of the way.

These guy GREAT! Got them through insurance company for a water damage claim. They did more than…read morethey had to for a really fair price. Thinking of hiring them for other work. Highly recommend.

I had a house fire in my rental property , it seems that the tenants printer caught fire and did…read moresome severe smoke and fire damage, the owner Andrew did a fantastic job for me, we had some waiting times because of investigations being conducted by all the insurance companies, overall everything went better than expected . I would highly recommend this company for any fire water damage, they have their own contracting company to do the repairs after the cleanup, they are honest efficient communicative and a pleasure to work with

After a drain leak the water damage was extensive. Crystal Rock Restoration of Portland saved the…read morehouse and the day!

From the owner: At Crystal Restoration, LLC, we’re a small, family-owned, veteran-operated business with over 20…read moreyears of experience in the insurance and restoration industries. As homeowners who have personally faced the stress of property damage, we understand what our clients are going through—because we’ve been there, too. That’s why we go beyond standard mitigation services, guiding our customers through the entire restoration journey, from emergency response to complete repair. While many companies stop after mitigation, we stay until the job is fully done and your home or business is back to its pre-loss condition. Our team is committed to doing more than just meeting expectations—we strive to exceed them, every time.

Wish I could give negative stars. The ABSOLUTE WORSE. There is no communication. Workers, office,…read moreowner, are all on different pages. Mess up time and time again and expect you to waste your time waiting for them day after day just for them to mess up again, like not bring the drying mats, which was their ONLY job. MULTIPLE TIMES. I was assured by the owner Brian, this would be remedied, yet they showed up without the mats again. They obviously have no respect for their customer's time and their workload, let alone the stress they are already under facing their homes being destroyed. They just add a ton more stress. Do yourself a favor and call someone else.

Awesome team! A representative Came out within the hour and then dispatched a crew to address our…read moresewage backup. Cleaned and sanitized everything. Very professional. Great job!