This hotel was absolutely brilliant! The rooms were lovely, I loved the vibrant and modern interior…read moredecoration. I had a single room with beautiful and colourful parrots. It was comfortable with a double bed and excellent and clean facilities. The staff were wonderful and very helpful. They gave us excellent guidance and recommendations, we also booked a couple of trips through the reception. They were so accommodating and we were able to have a relaxed evening drink in the bar/breakfast room. The staff really made us at home and were always polite and considerate. The hotel is close to shops and is only a 10 minute walk to the nearest tram stop, which takes you straight into the town centre. The excursions also pick up directly from outside the hotel. I would definitely go back based on the pleasant and wonderful experience.

A big disappointment. Unbearable heat…read more When you see pictures of the lobby and feel the comfortable climate, it seems inviting. But then you walk into your room. It was like crossing into a bad neighborhood. The rooms are uninhabitable in the summer as it was hotter than outdoors with direct sunlight and no climate control. It's a noisy street as well, so it meant trading an open window for the sounds of noisy cars. The rooms themselves are quite bad with exposed concrete and torn wallpaper. Ultimately, we had to check out 2 days early and move to a hotel that didn't have unbearable heat in the rooms. They did not offer a refund on the 2 days we would not be staying. 1 star since 0 is not an option.

Loved staying here! Would definitely recommend! Initially I was torn about booking this place due…read moreto the mixed reviews--but I am SO glad I did! The location is great--close the the Main Market Square but not IN it. It's about 4min walk from the main square--which means it's quiet and not super crowded at night when sleeping, but also not far from the fun! A nice cafe is on either side of the apartment building, which is wonderful for breakfast! The room itself was newly lovely! We were downstairs in a newly renovated two bedroom apartment. It had a spacious bathroom with beautiful shower and sleek sink (and towel warmer). The bedrooms and living area were a lovely mix of both modern and old world charm. Exposed brick and old world furniture juxtaposed with clean lines in the kitchen, light fixtures, & bath. Very much appreciated the small (but new) washer for our clothes as well! No dryer but a drying rack was provided. Overall we felt this was the perfect place to stay while visiting Krakow!

Cute place in a convenient location. I thought it was a lot cuter until I noticed bugs crawling on…read morethe bathroom floor on my second night. There was a miscommunication regarding our check out date the next morning, and I was more than willing to pay the extra fee for an additional night. However, the young man at the reception was so incredibly rude I opted to check out instead and found another hotel for the night. Tried to charge me 3x the original amount for the room and was very unwelcoming/unpleasant.

The hotel is right on the main street that tourists use to go to the Old Town Square in the north…read moreand Krakow Castle in the south of the city (about equidistant). So, the location cannot be better if you have limited time. Even though the structure of the building is old (albeit renovated), the hotel makes every effort to make your stay pleasant. We requested a quiet room and were given a room on the top floor with skylights. The first day we arrived, the shade of the west facing skylight was open, so the room got quite hot and did not cool down until the middle of the night. The next day, we learned that we could use a remote control to bring down the shade for each of the skylights and keep the room cool during the day. We then had no problem with temperature control at all. The breakfast offered plenty of tasty and healthful choices, although the variety was not as large as you may find an international 5-star hotel. But the price is also about 1/3 lower than those hotels. The staff was very helpful and recommended to us a fabulous restaurant serving traditional Polish food.

I am surprised it took me forever to find this on Yelp-the real place to go is TripAdvisor. Hotel…read moreSenacki is rated extremely high on TripAdvisor and it is the real deal! The hotel is in the center circle of the old town square, down an active road, right across from the very old church, Saint Peter-Saint Paul Catholic Church. I LOVED THE LOCATION!!! The people working the hotel were young, friendly and wanted to be your friend and be as helpful as possible. I LOVED THEIR FRIENDLINESS!! The hotel is modernly renovated and the rooms were gorgeous, clean, fresh and large. The bathrooms were modernly equipped and new. Our room window opened directly out to the main active pedestrian road and the church so it was fun to keep open and hang out from time to time! You won't go wrong staying here! Believe me!

Beautiful property, off the the edge of the tourist areas but still a short walk through safe and…read moreintersting parts of Kazimierz. All new and fresh design, wonderful service, massive coffee. shop worth hanging out in, cozy lobby with indoor and outdoor spaces. Rooms are moderate large with nice decor and bed. Great breakfast bar worth paying for, they gave an ample box for an early tour.

Staying at Puro was an amazing experience to say the least. For starters it's absolutely stunning…read more Secondly, the concierge staff is on point 24/7. They are attentive, kind, thoughtful, and helpful. Now to dive a bit deeper, the rooms are lovely. The aesthetics are pleasing, there is ample storage space and a safe. Everything is controlled electronically which is pretty cool, however there are those one off glitches in the system. I would encourage them transition to an iPad from the Samsung tablet, but I could just be bias haha. There is a cute breakfast spot with freshly baked goods, a restaurant and bar on-site. Did I mention the indoor and outdoor lounge areas!? All are spacious and wonderfully designed. Guests also have access to the on-site spa which is equally lavish and refreshing. To put it simply, 10/10 would stay again!

When staying in Krakow, this hotel has it all. Great location, superb service, spacious rooms,…read morerooftop bar, club lounge, and a large breakfast menu (with a large bar as well). Being steps away from the Wawel Royal Castle, views of the castle from the rooftop bar is a big plus. Speaking of views, my hotel room view of the Vistula River was amazing. A box of Polish chocolates was a nice touch and I opted to choose the bottle of vodka as the welcome gift which I realized was overkill. I had access to the club lounge and the bar there is nicely stocked. The dinner menu at this lounge is also, so delicious. There are a variety of sandwiches, cured meats, cheeses, soups, main dishes and desserts that rivals restaurants around the area. Back on the location, if the Vistula River and Castle views aren't enough, the 5 - 10 minute walk to Old Town Krakow and maybe 15-20 min walk to the Jewish Quarter is so convenient.

The Sheraton Grand deserves more than 5 stars. It's not just about the fabulous location with views…read moreof Wawel Castle and the Vistula River. It's the fabulous service, breakfast, and club access that makes it the best option in Kraków. We stayed in a corner deluxe suite right across from the Sheraton Club on the first floor. It was so convenient for us. We're early risers, and it's so nice to be able to just walk across the hall for coffee, tea, juice, and fruit. We also visited that lounge in the evening on a daily basis. The hot snacks served there are more like a meal. We had some delicious polish soups, pork meatballs, grilled chicken, and pasta dishes. The apple pie there is absolutely delicious. There were different desserts each day, and the staff were great in keeping the serving area clean and with their knowledge of wines. It was a great way to end the day. The breakfast bar and kitchen service were great. They cook your eggs to order and make omelets. There was always some kind of Mediterranean or Asian side dish available as well as traditional Polish sausage, breads, and pastries. The crisp vegetable samosas or crispy wonton bites were my favorite sides along with the grilled mushrooms and crispy hash browns. The buffet had just about everything. The fruit was fresh. More so than any buffet I've ever been to. I wish I had taken a picture of the watermelon. Our room was the perfect size for the two of us. It was very comfortable and clean. I was very happy with the water pressure in the shower, as well as the storage space. The air conditioning also worked well. No issues with accommodations whatsoever. The service was fantastic! My husband remembered how well they treated him when visiting back in 2002. That's why he recommended we stay here. He was so right. I wish I could name everyone on the staff. The ones we remember the most are Alicia and Peter. They were always so helpful and nice, but everyone was great. We wouldn't hesitate in booking this hotel again if we ever make it back to Kraków. It was such a great experience from beginning to end.

The hotel is out of the city center and has a very rustic feel. There's a bus station close but…read morethey can also call a cab for you and it's rather inexpensive. Customer service is very good. They try to help with whatever you need and if you have questions (like how to use their transportation system). They have a restaurant that opens from 6 am to 10 pm. This was very convenient for us since there was no other options available close by. If you want to have breakfast, just tell them the night before. It costs $5 per person with decent enough variety. I had no expectations for our stay. We had problems opening the door as it was almost falling off the door. The curtains need to be fixed from their clipping fixtures. They did have extra sheets and the one I used was very itchy. The main thing that was hard to tolerate was not having decent towels. They gave us really old and stained bath towels. I'd compare it to rugs. Even my dog had better ones. I wish they'd consider providing better ones in the future. No housekeeping except for daily taking out the trash and giving us daily bottles of water (which was free). I have to say, nonetheless, that this place was not a 4 or 5 star hotel but we enjoyed our stay here.

A very nice place to relax and take it all in. All, in all they work hard to keep you happy...:)read more

Hotel Swing had a great deal. The room was small, shower etc was very small, BUT it was convenient…read morefor our dogs and the surrounding location is great! There is a Biedronka across the street, and a little further down the street is a very nice movie theater and a mall. These are seperate buildings but its a very fast 8 minute walk--mostly flat with a slight incline. Its directly across the way from the water park which is not attached to the motel. Parking is gated and plenty of it across the street as well. I assume it gets very busy for summer. The fees for dogs, parking and room all add up but it was still convenient and not far outside of Old Town. We did not mind driving into Old Town...but parking is hard to find in Krakow center. The hotel staff was nice. Check-in had some complications with the fees but she figured it out quickly. The beds, unfortunately were not comfortable. We could barely sleep. I did enjoy the windows above the beds though. It was very warm so having a window with airflow above our bed was so nice to have and it wasn't noisy at night. Blackout drapes didn't work very well but it wasn't terrible. It is outdated and needs some cosmetic repair.

I am in Poland on a program and we have stayed in 2 hotels as of now. The first one being the…read moreholiday inn. Turning into the parking lot of the hotel I was surprised to see the letter "I" was not lit up as the rest of the word swing. I read "Sw ng" and it should've read "Swing." I was skeptical at first and it didn't help that one of the two elevators was out. It was a struggle to get around 250 people upstairs with luggage and carry ons while using one elevator. Once we got onto the elevator and into our rooms it was a very comfortable room for two people. There were two twin sized beds and my friend being a little taller had his feet poking off the other end of the bed. Further, he is over 6 feet and the bed went up to his shins. Rather low for tall people, and guaranteed for knee pain regardless of the amount of REM sleep you get. Overall my stay at the swing hotel was quite average and would say if you are looking for a hotel in Poland to consider it...towards the bottom of your list. Have a nice day!!

Small hotel in Kazimierz. Clean, good shower, fine breakfast with eggs you like. Nice and very…read morehelpful staff in the reception. Like to stay here. Oh and the hotel is sharing entrance with the Manzana restaurant. So lazy option for great food downstairs.

Nice hotel in the Jewish quarter. The rooms are clean and cozy, and has a wonderful staff. The…read morehotel also has an excellent Latin restaurant and bar.