We hired Steve to initially inspect and test for mold in an old, but newly purchased home. He answered his phone and took our information on the first call. He provided us with basic information and offered to come out to the property within a couple of days of the initial call.
On inspection day, a Friday, he promptly arrived with his gear to complete a thorough inspection and test samples of the mold and air. He communicated by phone and text before, during, and after.
Once he left, he sent the samples off to the lab. We received detailed reports from him and the lab via email on the following Tuesday. He followed up with a phone call to discuss what it all meant, and the severity of the mold in the home.
Week or so later, he went back to the property with a contractor. They inspected the property together and followed up with an hour long conference call with me within a few days. We discussed action plans, and what exactly the property needed. We decided to take the first step of just demolition (removing the affected walls, subfloor, and ceiling), so that the contractor could give us a more exact estimate of what we were looking at, in terms of joist replacement and such.
Steve called and was able to start the project about a week earlier than expected. He kept me updated by text. Due to winter storms, there were some delays, but the job was finished and really allowed us to see the full scope of things.
His quotes for demo, removing the mold, sanitizing, dehumidifiers, vapor barriers, etc were very reasonable. Steve was very transparent and available through thr full process.
I would recommend him and his team, as his communication skills are fantastic, and that is something very hard to come by in the service industries like this. read more