ZERO STARS, DO NOT RECOMMEND, STAY AWAY…read more
I sent this email to Mcguires and they did not even bother to reply. I paid them $250 a month for full service, all I got was a full headache. Terrible company, I can't believe they are still in business...
McGuires services are no longer required, if interested, here are some of the reasons why:
Knocked over garden decorations and cement borders (Have Pics)
Broke sprinkler heads (said nothing, have pics)
Broke Garage Lamp (said nothing, have pics)
Ripped pool screen along bottom seam from weed eater (said nothing, have pics)
Left gate open 4 times in 8 months (I have 2 dogs, one of them got out and picked up by a concerned citizen on one occasion)
One person spent an average of 35 minutes to complete my intricate ¼ acre property
Blow debris back into garden beds (Pics on request)
The shrubs were trimmed 4 times in 9 months and only when I explicitly and repeatedly asked for it and then it was done in a rush and with malice. I have pictures and videos of your crew boss, who appears to be very angry, hacking, shredding and tearing at my shrubs/trees. I sent pics of this back in February.
On June 23, 2025, my neighbor came to tell Moe that he was dropping the tree branches in her yard! to which he replied, "I know, I'll come get them," and he never did.
Abysmal service
Slow or no response to text, emails, voicemail about my concerns over the months
This was our agreement:
LAWN MAINTENANCE:
Mowing and Edging: During each visit we will carefully mow, trim, and edge your lawn and plant beds, then blow or remove all debris from walkways, entrances, driveways, plant beds, and other surfaces. We vary our mowing patterns with each visit and sharpen our mower blades on a daily basis.
However, I was told I misunderstood the contract, and that it states, "The beds should be getting debris cleaned up as needed. Only thing we don't clean up is consistent falling tree leafs. We will do the best we can mulch them up but as far as raking and hauling away we don't do that. Trimming is also done as needed."
I suggest you contact your attorney to change your contract to align with your 'as we deem necessary' services, this contract states, "during each visit, we will remove all debris from plant beds," and "we will carefully trim plant beds each visit," the contract does not state 'as needed' anywhere. Nor does it state leaves are not debris. Additionally, your advertisement on your webpages states the same:
McGuire's professional lawn crew members will visit weekly, May through September, and every other week, October through April, to carefully mow, trim, and edge your lawn and plant beds. We will then blow or remove any debris from your property. Shrubs and bushes will be routinely trimmed for a uniform clean-cut presentation, and all controllable weeds will be removed from yards, beds, and sidewalk or driveway crevices. Additionally, palm trees (under 14ft) will be regularly manicured of low-hanging or yellowing fronds and seed pods to keep your yard clutter free. NOT HAPPENING
I went online and looked at McGuires reviews, I wish I had done that before I hired you. McGuires has a ton of unsatisfied customers, with a lot of the same complaints over the past year. Seems to me someone is not getting the message. Ya'll might want to do a quality review check, start paying attention to the level of service your company is providing and stop ignoring the multitude of customer complaints. I would be mortified if my name was associated with McGuires.
I consider myself a good customer, I sign up for autopay, I'm kind to the crews, I've gave them all a Thanksgiving and Christmas bonus.
I do not feel like a valued customer as your marketing implies. Hopefully, you'll take this and do better by your customers, because this was truly an appalling experience and entirely unacceptable.
I've talked to your handyman Mike, he states the garage lamp is ordered and as soon as it gets in, he will replace it, I thank you for honoring your promise to replace the broken garage lamp.
Good luck to you in the future~
Jennifer Smith, SMSgt Ret