Parent's furnace needed some work so called another heating AC/Vendor (NOT Climate Service) my…read moreparents had received a coupon from in mail. Having been burned once before myself I started asking questions about the quoted coupon price and quickly learned this seemed like another bait and switch (cleaning was $59 but didn't mention the $130 service fee to come to your house, etc). On a whim tried Climate Service that installed parent's system 30 years ago and found that the original owner's son is running the business. They quoted a price of ~$99 (don't remember exactly) that included everything including the service call. The owner and his wife came when they promised, were professional, their prices seemed fair and most important I never felt like they were trying to pull a fast one on me. I knew the system was old but I felt like they knew exactly what they were doing and were honest in the recommendations, never trying to push me towards the most expensive option. Having older parents I worry about unscrupulous vendors. Very nice family run business, definately would recommend!

So here is the down low, I am a first time home owner but I am not a handy woman, so when my a/c…read morewasn't working right I had no clue what to do. I didn't even know where the filter was. I called around to a couple places and was met with businesses who made me feel like an inconvenience for asking questions or ones who wanted to charge me an extra $40 for them having to use a ladder. There was also a place with an F rating with the BBB. Least to say I was definitely not feeling comfortable with what I was finding. Then I got this advertisement in the mail for BTU Comfort Solutions. They were offering a cleaning or diagnostic service for $69 so I decided to give them a call and see if they were going to try and bamboozle me as well. I spoke with Ann who was immediately pleasant and friendly, she did not try and rush me off the phone, instead she patiently explained the services they offer, answered all of my questions, and even told me she'd have one of the service techs explain everything in detail to me since I confessed I was pretty ignorant about the a/c. Something else that was great? Their price was their price. They weren't going to charge me $95 for 30 minutes then $90 an hour after that like some other companies. There were no extra costs unless I needed products like more coolant (freon). They also had evening hours (5-7pm) and had a spot open for the very next day! Day of there was an issue with my appointment time being delayed due to a longer work time at the appointment before mine and a lack of communication between the tech, the office, and me. So I was a bit frustrated in being hot, sweaty, and not knowing what was going on. I got a hold of Peter, the owner, and he sincerely apologized and explained what had happened. This was a fluke and did not represent how they normally do their business. Christian, the tech, finally showed up and did a thorough job of checking out my a/c unit, showing me where the filter was, and explaining everything that he was doing. Turns out my circuit breaker was not switched on and that was the problem. (I know, I know, I feel silly, but in my defense how was I supposed to know the previous homeowners turned it off? I know, still not a good excuse...). Ann called me the next morning to further apologize and to offer me a comp towards a service if I still wanted one. I declined since everything worked out in the end and my a/c was just fine. I even told her that because of how they handled things I would be using their company again in the fall for a yearly check-up of my furnace. Mistakes happen, what was important to me was that BTU seemed to be genuine from the start. They recognized their error, they still had their tech check out my a/c unit even though it was getting pretty late, they sincerely apologized, they didn't charge me, staff was educated on the importance of communicating, and they even offered a comp towards a future service! Good job BTU! You're alright in my book.

BTU came out on a Sunday and fixed my leaking A/C unit for a very reasonable price. Pete was great…read moretoo! He was courteous, efficient, and offered some helpful tips for maintaining my furnace better. I was so impressed by their service that I enrolled in their maintenance program, which also seems like a good deal. Great customer service at a great price! Highly recommend BTU Comfort Solutions.

In June my House Air quit (40 yrs. old) they put in a new unit next day (Saturday) and I've been…read morecool since. Hot water tank blew Monday 9/28 overnight, by 10 this morning they replaced the tank and hot water flowing again. Great service - Jeff A

Mark is so professional and he doesn't try to sell you new equipment, let's you know if it's worth…read morefixing or not. We always will work only with Anchor mechanical The Zipp's (TERIMARK)

Dale Campbell was recommended to me by four Westpark residents, and did not disappoint. He timely…read moreresponded to all calls, arrived when he said he would, was friendly and fixed my problem with my air conditioning unit for a reasonable amount. He was knowledgeable and answered all of my questions and explained things to me clearly (without condescension!). Campbell's Heating and Air does hot water tank installs, heating and air conditioning installs, cleanings, and repairs and ventilation work. Dale's licensed and my understanding is that he does free estimates.

Campbells has been putting new components into our air conditioning system for two years. Each year…read morethe problem gets worse. Called four weeks ago and spoke with Dale who said he would be out with his brother. Haven't seen either one of them. very disappointing as we have spent a lot of money on this system.

I have never had an experience like this before! Tom and his assistant, Sean, did such an amazing…read morejob! They were respectful, prompt, knowledgeable, and extremely competent! They went above and beyond. If anyone needs a professional to clean their ducts, this is the only company you should ever call. Affordable and so conscientious with their work quality. You feel like you have been taken care of by family!

Tom and Nate did a great job! I definitely recommenced them and also recommend to have your ducts…read morecleaned, I did not realize how dirty they get. They were so respectful and cleaned up after themselves. Great job and great value.

Guys who came out were nice but didn't seem as knowledgeable or as big as other companies that came…read moreout for a quote. And we needed a big job done, furnace and A/C replacement. So we went with a bigger company.

Robert and Crew were professional, prompt and efficient. He quoted me a price and did not attempt…read moreto up sell me anything I didn't need. I explained my issues and Robert gave me suggestions on how to resolve. Amazing service! I highly recommend.

Tony was prompt and a very personable young man. Very efficient, went…read more directly to work and careful checked everything over on our furnace. Ozinga Systems overall have been good to work with over the years. Tony represented them very well. Mrs. M A Gaul

We have used Ozinga for years. Thenservice had been fantastic in the past. Since Anderson took…read moreover the customer service has gone down. I used to get a call the day of our appointment with the estimated time of arrival. That hasn't happened for the last two years. This year I called to find out the ETA. After several hours, I still hadn't received a call back. I called a second time. The technician was at my door at the same time the said he'd be there within the hour. Our annual maintenance was on for our air conditioner and humidier was June 26. Last week our humidifier started flashing that maintenance was required. We called twice last week. The stock answer of the person answering the phone is " I'll have to contact the dispatcher ". We are still waiting for a call back. We are going to start looking for a new Heating and air conditioning company.