I had to renew my Prorroga on my Cuban passport- excellent communication and customer service. They…read morewere very patient and answered all of my questions before submitting the passport. I was very pleased with the attention and handling of my transaction. I would highly recommend this agency for your needs.

Cuba Travel Services works hand in hand with SouthWest Airlines and is available to give people…read moreVisa Travel Cards at the terminal of the departing Southwest flights in both Tampa and Fort Lauderdale if you register all your information at least 3 days in advance, which is extremely convenient and cuts down on visa planning time because you dont have to wait several days or weeks for processing and mail delivery. Cuba Travel Services offers full-service travel arrangements to individuals, groups, families, educators, students, professionals, and organizations under the General License categories issued by the U.S. Department of the Treasury. Cuba Travel Services was very helpful in answering any questions i had about Cuba, booking my hotel, booking my excursions, booking travel, and satisfying the requirements for support of the Cuban people. Theres a lot of misinformation and fear regarding travel to cuba on many travel websites like trip-advisor and being able to talk to an advisor that has actually been to Cuba was very refreshing and took the uncertainty out of booking our trip! I highly recommend you use Cuba Travel Services for all your Cuba Travel needs! We had a great trip and were able to satisfy all our support of the Cuban people activies! If you have any questions regarding cuba, dont hesitate to ask them! If you're in desktop mode, you can see all my cuba travel pictures to give you a better idea of all that Cuba has to offer!

Mi agencia favorita gracias Avileño por mandar todos estos años paquetes para mi familia en cuba.read more

From the owner: Somos una agencia de viajes a cuba que ofrecemos todos los servicios disponibles en esta rama asi…read morecomo viajes, trámites de pasaporte, Envio’s de paquetes por avión y marítimos , trámites de inmigración servicio de notario publico y recogida de paquetes a domicilio

Great service make an appointment. We were in and out . The lady was very helpful and processed our…read morestuff quickly

Awful experience. I made an appointment, I waited on line, I saw someone and I showed the…read moreApplication that a 3rd party filled it out. And I felt so ashamed and embarrassed because I was a chump for filling out the form through a 3rd party. The agent escalated the situation and then refused to take me. It's good because I called the 3rd party and they said that the agent gave misinformation. Now I'm waiting for over 1 hour because this agent refused to see me. Lots of crying babies in the seats. I had to wait until the director came in. She was very professional, courteous, and efficient. She knew how to diffuse the situation. I overheard the original clerk mention that she missed the lunch and the potluck. Maybe she was just hangry.

I have recently used this travel agency for the 15s celebration of my husband's cousin…read more We booked a 8 night cruise on Carnival Horizon (the new line of Carnival) to the Caribbean. The whole experience was awesome. The attention was very nice and professional. The owners were very polite and were able to answer all questions. They had all the events plan and always gave us information about the next events, how to be prepared and the things that we would need to have a great time. I am for sure that the quinciañeras had a great time! Hopefully I will contact them again for a future travel.

From the owner: We currently offer Quinceañera cruises during the summer aboard Carnival Cruise Line and Norwegian…read moreCruise Line ships. We make planning for your vacation easy and an experience you'll never forget.

Muy amables. El parqueo un poco difícil, ya q está en un…read morepequeño centro comercial. Tienen muchas excursiones y paquetes turísticos.

Customer service terrible, nobody takes the phone call and permanently hanging the phoneread more

I was in the middle of arranging a visit to Cuba but the kicker was that I wanted to fly there in…read moremy own airplane. It was all going very well until my buddy Pres Trump, issued a new directive, "no more Cuba tourism from the US". That's when it all started going south on me along with my deposit. I was advised to call DMC of Miami and to speak with Laura Valdivia in order to see if she could perform a miracle. She did just that but not immediately, it was back and forth for about 4 weeks. She got all the permits for the plane, got visas for my adult family of 8 and confirmed our visit with the villa owner. She also worked very close with the tour agency in Cuba making sure we were getting what we were requesting, since there was a little bit of a communication problem. It was literally a daily question as to whether or not we were going to be able to travel to Cuba. Laura stayed on top of it and fixed every problem that came up. We were not totally sure if we were going to be allowed to go until 2 days before we traveled. It all worked out in the end and we could not be more pleased with our trip. I highly recommend visiting Cuba as soon as you can because you never know when more restrictions will be put in place. As of right now you can still visit if you fly in on a commercial airline, Laura can fix it. We had a lot of fun with the Cuban people, they are very kind and respectful always trying to please and to make your stay as enjoyable as possible. We loved the trip and will certainly go again if possible. Larry

Amazing in every way!! Even if you think you know CUBA, do not visit without them!! DMC planned my…read morefirst trip back in 2013 and so when we returned in 2018, this time as a group of 10, I was so excited to work with them again. Laura and Sheyla exceeded our expectations in every way! They planned an amazing four day itinerary with lunches and dinners at the best restaurants, tours, cigars and rum, classic cars, and beaches. They found an amazing villa that worked perfectly for our group. Logistics ran so smoothly. We had our personal driver with us all weekend. They have amazing connections on the island. They worked within our budget and helped everyone with their visas and travel documents. Our trip was so special because of their personal touch. I can't say enough!!

Never returned my calls or email. Was looking for help to plan a ski trip with my family and cannot…read moreget a hold of them. I guess they are too busy.

Have used Whatahotel.com several times over the years, but this past experience at the Anaheim…read moreWestin Resort was a-maz-ing!! Not only was the nightly rate extremely competitive, but all the perks made our visit so much more enjoyable and relaxing - we got an automatic upgrade to a room on the 2nd highest level with an awesome view of the Disney parks, we had access to the Club level which is a private lounge for VIP level members, $100 food/beverage credit, breakfast for 2 adults included, and a personalized surprise gift in our room waiting for us at check-in. I felt like a celebrity! If a hotel I want to stay at is available on Whatahotel.com, moving forward, I will definitely book through them. There is just *no competition* with those other "discount" sites. I am so happy and looking forward to recommending Lorraine Travel/whatahotel.com to my friends & family.