She always does a great job with my hair and goes beyond what I expect. Nice and accommodating!…read moreHighly recommend

Great experience in coloring and cuts! She is always nice and accommodating…read more Kids are always receptive to her, no matter how young. Look her up on Facebook for photos from different clients.

My daughter went to Samuel to have her hair colored honey blonde. After being in the chair for 6…read morehours I received a FaceTime call and she was in tears. She hated the color and not only that her locs looked severely damaged from the process. I spoke with him the next day to express concern regarding the poorly executed color treatment. He was rude, condescending, and defensive. And I'm not going to lie I got spicy with him as well but only due to his lack of professionalism. Had he been honest and forthcoming about his capabilities this could have all been avoided. I would have even been ok had he taken accountability. When you are inexperienced in handling ethnic hair that is loc'd I feel that should have been a conversation. $160 later my daughter walked away with damaged hair, and I had to pay a experienced stylist to correct the issue. Just a heads up if you are a black woman with locs please do not book an appointment with Samuel.

My mom and I tried the Samuel Jacob salon after winning a gift certificate in a silent auction. We…read moreweren't quite sure of what to expect when trying a new stylist but were definitely pleasantly surprised! Samuel made us feel right at home in his loft studio. He has a great, bubbly personality that you can't help but like! I can tell he takes great pride in his haircuts and styles. He actually listened to what I wanted and gave me a new style that was desperately needed to update my look. He also helped my mom embrace her curls--showing her a new way to style with products. We'll definitely be going back to see Samuel again for another haircut and wax. His prices are very reasonable and the location is ideal, right in the heart of Maplewood. Go see Sam

My partner and I stopped in to make an appointment, and we were able to fill out paperwork and such…read morethen for an appointment the next week, which was super convenient. On our appointment day, we took advantage of the first wax free. When we arrived, we were greeted kindly and felt welcomed. My partner had all of his information correct in the system, but mine had to be redone, which was a little frustrating. Thankfully, his appointment was first, so at least it wasn't too terrible. My wax, which I had my eyebrows done, was great. I really appreciated the attention to detail on not just wax, but also making them less long and plucking the stragglers well. I also have a piercing, and the care around it was well-appreciated. The room and table was comfortable, and it didn't feel awkward at all. The climate control was perfect too, which i greatly appreciate since many businesses are so cold to me! I definitely think we will be back! We may even sign up for a package deal.

Wife had an appointment for 9:15a on a snowy Saturday. She received a text message at 8:50 am that…read moresaid "Welcome to European Wax. We look forward to seeing you soon." At 9:05, as she pulled into the parking lot, she received another text saying EWC was closed due to the weather. She went in as there were two associates there. Neither of them apologized for the late noticed. The young ladies just said "That first message was just an auto one. We don't control that." Attention owner/manager- educate your staff on this situation. Have them offer an apology and an "inconvenience" discount on h the next visit. Oh, CANCEL that because she Won't Be Returning. Not the first time the "staff" was slightly rude......

The very best in town. These gals are truly the friendliest and best hair artists around. Their…read moresalon is warm and inviting with a sense that just says" welcome home". I enjoyed my experience so much. I am from out of town and Miss Paula and Miss Elizabeth made me feel like a local. When I return to New Haven I will for be stopping in again. Also checkout their new Keratin Smoothing system. I saw two ladies that had it done there, and their hair was amazing! Both of them were glowing and smiling as they left. Like I said the BEST in town.

Went here with my 4 year old son to get his hair cut. Staff was friendly. I showed the stylist the…read morehair cut and told her 4 on top, 2 on the sides so it had time to grow out even though it was a slight variation of what I showed her. She said she would scissor cut the top. Not knowing what that meant I agreed. She barely took anything off the top and his hair is right back in his eyes not even a week later. Hair cut was choppy on the top. Husband was not happy and wanted to take him somewhere else the same day. I told him to take him back there and have them fix it. He didn't think they were capable of doing any better. $12 under 4 haircut not worth it. Also she talked about herself most of the time. Very disappointing

Pamela does amazing work with my difficult fine hair. She cares and always works hard to make me a…read morehappy girl!

She was great. I was running late and she stayed extra to help me out as a first time client.read more

Excellent communication and customer experience. New to this and very informative and explained…read moreeverything well ahead of time.