I went to get my usual small side touch up (small 4 inch side of my hair is shaved to a 2 1/2), and to my surprise I was charged the regular $21 for it, when I usually only get charged $5-$6 for the small touch up. So when I asked why I'm getting charged so much and the two hairdresser replied saying that the company policy changed and that even small hair touch ups like mine were all going to be the cost of a full haircut of $21. So to my shock and dismay I told the one hairdresser why didn't she let me know of the new policy change, and that if that was the case I would of got a full hair cut. All I got as a reply was a "Sorry!" I will not be returning to this business since the hairdressers there like to change the company policy without letting the customers know before hand. read more