I was excited when Alton got a Ulta Beauty. We finally are getting some of the stores that the…read morebigger communities already have. However, my first walk through was disappointing. With all the shampoos and conditioners that they had, they did not have the one I use. Well a lot of things have changed and they now carry the hair products I need and use. My hair stylist who I got the original shampoo from moved out of STL and I moved to IL. I found a new stylist and she got me hooked up with a new product. I bought it from her and now she has made a career change and no longer is doing hair. I too old for all these changes. However, the bright side is that the shampoo my last stylist recommended was Pureology and Ulta carries that product. It's a little more expensive in the store than what I paid my stylist, but I'm happy to have the product I truly want. The staff was helpful on the sales floor and the cashier got me signed up for their rewards program. So I'll say they've got good customer service.

Your typical Ulta store and very pricey but the service is really good there. Lots of products to…read morechoose from!

I have nothing but positive things to say about my experience here! First off it's a nice…read moreatmosphere, very clean and professional and I'm always made at home with kindness from staff. I get compliments on my haircuts, too! 10/10 would recommend to my friends and family!

Going to the salon has always been anxiety inducing for me; I have very curly, very fine hair, that…read moreis difficult to style and maintain. I also recently lost over a hundred pounds which in itself caused a lot of hair loss on my end. So I was feeling rather down on my hair's appearance. After much online research I found out v salon had stylists who specialized in both curly and fine hair types, and let me tell you what I've never left a salon feeling more confident or comfortable in my own skin. Everyone here is so nice, they answered all my questions (I had so many) with smiles. They use a line of CBD products in store that are AMAZING. I can't wait to go back for a trim.

Great place to shop for beauty products. They carry some amazing brands but the service is quite…read morehorrible. Service rating = 1.5 but I would give the business a 3.

Sallys has all new employees who are so friendly and enthusiastic! The products are high quality…read morebut surprisingly very affordable. Getting everything to get my hair dyed cost about 20 bucks and I even have some re-usable items. The checking out process can be a bit slow with their old computers though, that's the only small complaint.

I've have my lashes and hair done here several times. They definitely make you feel welcomed and at…read morehome. Love those ladies!

I have never left reviews but I am incredibly disappointed in my experience. I had been going to…read moreMegan for several years. Posted below is a photo of what I asked for along with photos of what I received. She had a cancellation and got me in quick for which I was grateful. I was there for four hours as she worked coloring some else's hair along side mine. I have never been at a salon that long and I understand the hustle but when it was all said and done I had to schedule someone else to pick up my kids and was late for a meeting. I say all that to say towards the end of my appointment I was distracted making texts and arrangements. When she was done, I needed to go and did so in a hurry. That same day I reached out to her to let her know I was disappointed with the outcome. She told me to come back in she would fix it. We schedule a day and time. The night before my new appt, she asked if she could schedule me later. No problem. But I expressed I also needed her to fix the cut. In the photos, you can see that it is not even. I also asked for some face framing that wasn't done. She said she could add low lights for free but the cut would be $20. I told her I didn't understand why she would charge more, ultimately paying $165 for a cut and color that was not acceptable. The bleach was left in my hair to long and fried my hair. You can also see that in the photos. When I expressed that I didn't think I should be charged more, her only solution was to send my money back. She was upset over a Facebook post I made stating I was disappointed in my experience that did not include the salon name or her name. Don't get me wrong, I'd much rather have my money back than go back there BUT accepting responsibility for your mistakes is huge. I understand accountability feels like an attack if you aren't emotionally mature but I treated her with respect. I didn't use profanity or attack her. We are humans, mistakes happen. I was told by her there was a miscommunication. I was pretty clear I wanted what was in the photo. We talked about manipulating the color of the highlights a little but I did not want money pieces and expressed I wanted my natural brown to be as prominent as the photo. I am told this happens all the time there. She proceeded to make a post about running her business on honesty and letting her clients be heard. Let me be clear, she only lets you be heard if you are happy with her work. I was punished for being honest. She also boasted that boundaries are beautiful. You got that right, I am grateful I can set them today and didn't allow her to charge me for work she didn't complete. Her business will carry on and I will find a new stylist. However, I have had so many people reach out about their experiences with her. I think it is worthy of sharing. 10/10 do not recommend.

Olivia does gel builder on my nails. They always look great and I get tons of compliments…read more Friendly and personalized service. Clean and well lit.

I have been taking my boys for years. Super great atmosphere and we always leave so happy! Thank…read moreyou!

Maybe you should pro rate your monthly pricing. No heat for the past week. I was told it might be…read morefixed by Wednesday. MIGHT ! Not except able for your patrons and your employees. Also no senior discount. 2/22/25

I loved the Alton Il location and the all the employees are very nice. However I verbally told…read morethem that I wanted to cancel. The girl did something on the computer and was told it was taken care of. Because of a family situation I did not micromanage my credit card, so several months later I discovered I was still being charged. I called the store and explained the girl on the phone again said taken care of. But she couldn't give me my money back that I needed to contact manager. I emailed customer service and was emailed back that I didn't cancel until last week when I signed the cancellation form that stated I had 90 days to request a refund. First I wasn't given a cancellation form 4 months again when I cancelled and I didn't sign anything last week because I called. I haven't stepped foot in the location in 4 months. I had heard about the shady billing but have definitely learned a hard lesson. I would take my business elsewhere as they (corporate) will screw you over in the billing. EXTREMELY POOR CUSTOMER SERVICE.