This place is absolutely ridiculous! I have visited this great clips on three different occasions, when the hustle of life didn't allow for me to schedule with my regular salon. The first two times weren't so bad, that I chose to give them another shot. On the first visits, I was just needing a trim which they obliged with no wait after checking in online of course! Each of those trims, after arriving home, I had to clean up the strays and the clippings all down my back. So, I figured you get what you pay for because the cut is only $12. The third visit though was horrible! I tried getting my son and I into my regular salon not realizing my stylist was on vacation this weekend, so I decided since he had to have his evened and trimmed this weekend we'd go to great clips, HUGE MISTAKE! My son has spent the past 2 years growing his hair out to achieve a certain style. When we arrived we had no wait again with the online check in. We explained to the stylist to just even the top of his hair and use a #3 guard on the sides. He even showed her a picture of what he was trying to achieve. I was merely just getting a trim, so you'd think a professional wouldn't have an issue right? WRONG...she chopped at least 2-3 inches off the top of his hair!!! When he realized how much she'd just taken off with one swipe of the scissors, he asked why? She replied, " oh this way it will grow back even"...EXCUSE ME?? Isn't that why we came so you as a professional stylist could even it up! When she finished he had a completely different look??! Now, my son is a teenager. I was several chairs away having mine trimmed! So I asked after I saw the end result, did you change your mind? With no answer he proceeds to the car? I paid and joined him realizing then how upset he was! When we arrived home and discussed this with my husband, he replied " well honey you shouldn't have paid because your hair is lopsided too! OMG...my stylist had one side of my hair longer than the other! All I can say is lesson learned and never again!!! Even at $12 a cut we still over paid!!!! read more