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Gray Reid Gallery

5.0 (2 reviews)
Closed • 10:00 am - 7:00 pm

Services - Gray Reid Gallery

Jewelry cleaning

Jewelry redesign

Jewelry repair

6 More Services

Jewelry reshaping or resizing

Jewelry restoration

Jewelry stone setting

Watch cleaning

Watch overhaul

Watch part repair

Gray Reid Gallery Photos

Recommended Reviews - Gray Reid Gallery

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Hardy Brothers - Melbourne

Hardy Brothers - Melbourne

(3 reviews)

Melbourne

I would give zero stars if I could. I made the Melbourne boutique call the Perth boutique this…read moremorning to make sure the watch advertised on their website was still available before buying it. The Melbourne store got back to me saying that the Perth store was keeping it on hold for some customer who would come to inspect it in the afternoon. Since no deposit was handed in, and since the website was still showing the watch as available, I purchased it online. The payment went through, I receive an order confirmation email and the website reported the watch to be SOLD OUT just after my purchase. All good, then? Not really. Five hours later, I find out my payment got refunded without even a courtesy call from anyone. I called the main office and I was shocked by the guy on the phone (guys, you really need to understand what proper customer service is), who didn't even apologize ONCE for what happened and didn't even offered me a possible solution to fix the problem. Since they had an identical watch available on the website (just with the steel band as opposed to the leather band), I proposed to buy that one (regardless of the fact that was more expensive) with the condition that they would offer me the same discount they applied on the one I bought earlier in the morning. They refused once again showing an unbearable carelessness  towards a problem THEY have created and a snobbish attitude that was really the icing on the cake. All I did was purchasing a watch from their website. And now I have no watch, no apologies, no valid alternative even offered. You tell me if this can even happen in a store that picture itself as a "fine retailer".

From what I'm told, Hardy Brothers is Australia's oldest family-owned jewelers in the country…read more Their store on Collins Street is beautiful and certainly exudes that traditional feel. As with seemingly all of the fine jewelry storefronts along that part of Collins Street, Hardy Brothers' display cases shone beautifully with sparkling (and expensive) baubles and trinkets. Julianne Brewer, our comely customer sales agent (who, to me, bore a semblance to Nicole Kidman!), was (bar none) such a terrific person to deal with. She took the time to show us what we needed, answered all our questions, and made us feel like "friends," rather than customers. If there's anyone who I'd want to give my business to, it would be to Ms Brewer! She is as good as it gets...!!! (Alas, it's such a pity that Tiffany & Co. is just down the street....)

Gray Reid Gallery - jewelry - Updated May 2026

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