Extremely unprofessional experience from start to finish. We paid upfront, and even gave an additional $150 as a courtesy--yet once payment was received, that was essentially the end of the service. They failed to show up on the agreed-upon days and times, often leaving us waiting for hours with no call, text, or update.
On one occasion, they arrived hours late in the morning smelling strongly of marijuana. On another, they didn't show at all, later admitting it was because they were hungover from the night before--completely unprofessional behavior.
They do not work around the customer's schedule, and when we confronted them about the ongoing issues, we were told we were "overreacting." A simple request to move a sprinkler head became a drawn-out issue and was never completed. Every follow-up was met with, "I'm doing this as a courtesy," even though we had already paid them in full--plus extra.
The unfortunate part is we actually liked them and wanted to continue using their services for future projects. But looking back, we should've known what kind of business we were dealing with--their quote for mulch was $1,200, while every other estimate we received ranged from $600 to $800.
This company lacks professionalism, reliability, and respect for the customer's time and money. We absolutely do not recommend them. read more
